View Full Version : Damaged 28mm f/2.8 Help!
mantamark
24-12-2008, 12:48
Just received my 2nd hand 28mm lens, popped it on the camera (400D) and it wont autofocus.
Is there anything i can clean, or check?
I flicked it to MF and it turns ok, flick it back to AF and it just makes one click, and does not turn.
I'm gutted to say the least, i've sent the seller a pm, and dont blame them, i assume something has happened in transit with some heavy handed delivery person.
Have tried all my other lenses and they all work fine.
Just wondered if anyone had come across this before??
Thanks.
Mark.
Wanted to use this today :thumbsdown:
Canon Bob
24-12-2008, 12:54
Check whether the aperture stops down when you use the DOF preview button. This will indicate if it's a comms failure or a power problem.
Bob
mantamark
24-12-2008, 13:34
If i'm on anything over 2.8 (but not including 2.8) when i press the DOF Preview it changes, if im on 2.8 it stays the same.
MF is fine, very sharp, but i need this to AF, and when i turn it on, it just makes a slight click noise, nothing else happens.
Thanks for help so far!
Canon Bob
24-12-2008, 13:56
If the aperture stops down correctly then it sounds like a mechanical problem or a failed USM. The aperture needs power and comms and these come through the same contacts so there isn't a problem between the body and the lens.
Bob
mantamark
24-12-2008, 15:04
Oh. Bugger.
Is there anything i can do to find the exact problem, or even fix it?
What a pain in the ass, was looking forward to using it, looks great in mf, but i need af!
Thanks for taking the time to reply Bob, thought more people would have done the same.
mantamark
24-12-2008, 21:25
105 Visitors and no one can give me any info other than Bob?
I really need to know if this is fixable, and if not, who is responsable for the repair, as i said, it was packaged well, and there was no damage on any of the packaging to suggest it was thrown around?
Help please, its ruined my day!
Can't help with the tecnicalities of the lens but if it was well packed and has no sign of being mishandled, it sounds like it was duff before it was sent. Maybe I'm a cynical old git th0:shrug:
Canon Bob
24-12-2008, 21:38
I'm sure it will be fixable Mark but typical cost for a new USM/mechanism would be £100+. As for who's responsible...not my call but I know what I'd do if I was the seller.
Sorry it's probably not what you wanted to hear and this is maybe why no one else has responded. I understand your disappointment but it's best to stick it in a drawer for a day or two and forget it.
Bob
mantamark
24-12-2008, 21:38
Sender says he checked it on his 400D before sending it out :(
What is the process for damaged goods via DHL? (i think it was DHL?)
mantamark
24-12-2008, 21:40
£100+ cost more than the Lens :(
Oh dear, this is upsetting!
I will get back in touch with seller, see if there is anything we can do.
Thanks for taking the time to reply guys, much appreciated :)
Canon Bob
24-12-2008, 21:40
Sender says he checked it on his 400D before sending it out :(
What is the process for damaged goods via DHL? (i think it was DHL?)
If the package was in good condition when you received it then it really isn't anything worth pursuing with the courier....it's between you and the seller.
Bob
mantamark
24-12-2008, 21:53
I just hoped (in vein) that there was something i was missing, press something, or twist something and all was fixed.
Oh well, live & learn.
Thanks again!
Canon Bob
24-12-2008, 22:08
Maybe worth aquainting yourself with the "distance selling regulations". I can't see anything that precludes secondhand items from being included.
http://www.oft.gov.uk/advice_and_resources/resource_base/legal/distance-selling-regulations/regulation-exceptions
Bob
If the USM has died then the cost to repair is going to be around the same as a new lens.
£100+ to repair
£125 ish for a replacement lens.
Where did you get it from?
If off Ebay then they can sort it out for you.
Even better if you paid with Pay Pal.
Cheers
mantamark
25-12-2008, 08:41
Bought it from a user off this site, have dropped them a pm, will see what they say.
I hate it when things like this happen, i always feel in the wrong, especially when its off a site like this where there is a high level of trust, and i am quite a new member.
swanseamale47
25-12-2008, 10:20
Turn it to manual, focus it on something close then turn auto focus back on and see if it will focus on something distant. Also try cleaning the contacts with a pencil rubber (carefully) sometimes a dirty contact will cause problems. Check it in other focus modes, multi point, single point etc, jus in case somethings not compatable somewhere. Wayne
mantamark
25-12-2008, 16:12
Tried all that, just the same, it just faintly clicks when i try to AF, tried the rubber (carefully), tried different focus modes, nothing.
Its such a shame, because when i spend the time to MF it, its really nice and sharp, most annoying!
Thanks for all your help, think its between me, the seller & the delivery company now though!
Merry Christmas.
Mark.
Dangermouse1964
25-12-2008, 16:31
Hope you get this sorted
mantamark
27-12-2008, 13:30
So do i, but after 3 ignored Pm's, its looking doubtfull.
Is there a process i can go through if i paid via bank transfer?
Bummer.
Having bought and now sold on this forum, I think there is an excellent level of honesty and being straight up.
Hopefully the seller will respond to your PMs if nothing else than out of courtesy to say that the lens was OK when it was shipped.
Beyond that mate I fear you are struggling unless the delivery was insured against breakage?
A month or so back I bought a lens off a member here, turned out to have a fault. Called him up and he said bring it straight back and refunded me in full, top man. Be nice if all were like that and so straight. (not that Im suggesting there is necessarily anything untoward from the seller here).
puddleduck
27-12-2008, 13:39
So do i, but after 3 ignored Pm's, its looking doubtfull.
Is there a process i can go through if i paid via bank transfer?
Bummer.
A decent seller will do the right thing.
Bearing in mind, at this time of the year not everyone is around.
Give it a day or two - could you try it on another body? Given the level of honesty here, I'd probably assume in the first instance the lens was OK before it was sent out.
mantamark
27-12-2008, 13:44
I have still not accused the seller of any dodgy dealings, and after having items delivered broken from factories, i know first hand that some delivery people are not as gentle as they should be.
Have had a few pm's back when i first discovered the problem, but seller has been back on here since i have sent pm's (date & time on their profile page), and seems to be ignoring me.
I get email notification & a pop up when i have new pm, i think this is standard for most people, so i'm starting to assume the worst.
Will try it on another body when i get the chance (next week probs) but my other lenses work ok.
Thanks for the help.
Hope you get it sorted mate. How's the lens's I sold you? You had a chance to try em out and about?
mantamark
27-12-2008, 13:58
Hi JayKay, the two you sold are awsome, just uploading a couple of pics, been taking pics of my dads Suzuki Bandit he has for sale!
hypnotic
27-12-2008, 14:02
After doing a bit of checking, the person who sold you the lens has been on the forums today.
mantamark
27-12-2008, 14:03
Correct, and yesterday too, after i sent another message.
mantamark
27-12-2008, 14:04
Again though, there is a chance they did not see the messages, but i have contacted the web site admin, and hope they can help me out.
£90 could be down the drain here.
sounds to me if they are ignoring messages they havent told you something from the start
hope you get sorted Mark
A couple of days that is part of the Christmas holidays might mean that the seller has not had time to respond properly even if thay have been on the forum to see the messages. I'd suggest giving the benefit of the doubt for a bit longer before jumping to conclusions.
mantamark
27-12-2008, 14:32
I will do, just seeking information as to what to do if this turns into a problem.
Was the package not sent insured postage?
puddleduck
27-12-2008, 14:35
Was the package not sent insured postage?
How is that relevant?
How is that relevant?
Well if its sent RMSD then there is damage insurance is there not? Therefore if it was fine when posted, why can't a claim be made?
Relevant enough?
puddleduck
27-12-2008, 14:41
Well if its sent RMSD then there is damage insurance is there not? Therefore if it was fine when posted, why can't a claim be made?
Relevant enough?
No, its completely spurious.
if the box was sealed and looked fine then that would be due to sellers poor packaging IMO and a claim couldnt really happen
mantamark
27-12-2008, 14:44
It was sent via DHL, i will email them & see what they say.
mantamark
27-12-2008, 14:46
Plus, i didnt keep the packaging, it went out with the crimbo wrapping, i didnt think to keep it, d'oh.
puddleduck
27-12-2008, 14:46
if the box was sealed and looked fine then that would be due to sellers poor packaging IMO and a claim couldnt really happen
Exactly. Otherwise you could send any broken old tat, and try to claim damage in the post...
In any event, glass and fragile items are not covered for damage by RMSD, even if damage occured during transit.
puddleduck
27-12-2008, 14:47
It was sent via DHL, i will email them & see what they say.
When you signed for it, you agreed it was in good condition.
You need to sort this out with the seller - ignore anyone telling you to put in a claim with the carrier - they are talking gibberish :)
Exactly. Otherwise you could send any broken old tat, and try to claim damage in the post...
In any event, glass and fragile items are not covered for damage by RMSD, even if damage occured during transit.
Certainly a more reasonable response than the previous arsey one, we are only trying to help and provide suggestions.
As it happens, its DHL so got to be worth checking it out.
Agree with Andy Mark, hopefully the seller is honest and genuine and sorts it for you as it seems like its had a problem for a while
puddleduck
27-12-2008, 14:50
Certainly a more reasonable response than the previous arsey one, we are only trying to help and provide suggestions.
As it happens, its DHL so got to be worth checking it out.
If you think "how is that relevant?" is arsey, then oh-deary-me.
When you signed for it, you agreed it was in good condition.
You need to sort this out with the seller - ignore anyone telling you to put in a claim with the carrier - they are talking gibberish :)
Well if you are correct, and Ive no reason to doubt you, then from now on we should all make the delivery bloke wait on the doorstep whilst we open the package and check and test the item?
What the hell is the point in the "damage" part of the insurance in that case?
mantamark
27-12-2008, 14:52
Erm, anyways, yes, it was signed for, saying it was in good condition when it arrived (i didnt sign for it, my dad did), so i can't do diddlysquat.
Just hope the seller gets in touch.
If you think "how is that relevant?" is arsey, then oh-deary-me.
My apologies then, only trying to help a fella think of all the possible angles.
I don't know if the insurance is meant for damage, could be more to do with loss or something like that?
puddleduck
27-12-2008, 14:53
Well if you are correct, and Ive no reason to doubt you, then from now on we should all make the delivery bloke wait on the dorrstep whilst we open the package ans test the item?
What the hell is the point in the "damage" part of the insurance in that case?
Damage is due to clear mis-handling by the postage service - ie dropping, running over by a forklift etc,
Its pretty obvious when something is damaging in the post - and yes, if something is obviously damanged, you don't sign for it at all. You reject it then and there. You don't accept it and test it.
Sorry if you will also think this is arsey! But you are giving bad advice.
Damage is due to clear mis-handling by the postage service - ie dropping, running over by a forklift etc,
Its pretty obvious when something is damaging in the post - and yes, if something is obviously damanged, you don't sign for it at all. You reject it then and there. You don't accept it and test it.
Sorry if you will also think this is arsey! But you are giving bad advice.
No not at all, no problem.
Although quite how you are supposed to know if an item has been dropped and damaged in a depot when a bloke turns up at the door with a box in a DHL bag is beyond me. :shrug:
puddleduck
27-12-2008, 15:00
Although quite how you are supposed to know if an item has been dropped and damaged in a depot when a bloke turns up at the door with a box in a DHL bag is beyond me. :shrug:
Read what you wrote previously here:
http://www.talkphotography.co.uk/forums/showpost.php?p=1144649&postcount=33
and then read what you wrote in what I've quoted above.
See where I am going with this?
Can we keep it to the original topic please? IE a lens that won't focus.
If there is any discussion to be had about the lens being damaged in transit, it should be done in private between the seller and the buyer.
mantamark
27-12-2008, 15:04
The lens was in its original box that came with polystirene (sp) around the lens.
That was in bubblewrap, in a cardboard box.
Read what you wrote previously here:
http://www.talkphotography.co.uk/forums/showpost.php?p=1144649&postcount=33
and then read what you wrote in what I've quoted above.
See where I am going with this?
Not really no, we didnt know it was DHL when i posted before, hence the example of RMSD.
Anyway, I hope he makes some progress, it just makes me wonder what on earth the point of damage insurance on postage is, as in most instances you can probably only tell when you use the item, by which time Pat and Jess are long gone.
bookwyse
27-12-2008, 18:32
After doing a bit of checking, the person who sold you the lens has been on the forums today.
Kev, Before you go saying things like that check first. The site that loads when my PC is turned on is this one and the kids have been using the computer. It is Xmas afterall and not myself.
I have been out and get back to see the sort of ***** that is flying around here about myself. The lens was working when it was sent out and was seen to be working by a collegue of mine at work as he was interested in it. I have contacted the buyer and will be speaking to DHL on Monday morning. No good trying to talk to them at present as it is CHRISTMAS. If this fails then I will give him a full refund.
BUT i think people need to take a look at what they are posting before they do as there have been a number of allegations made here that I am not very happy with.
Mods please delete this thread beofre I get really annoyed with people's attitudes and comments.
bookwyse
27-12-2008, 18:37
Agree with Andy Mark, hopefully the seller is honest and genuine and sorts it for you as it seems like its had a problem for a while
Read the above before making stupid comments like that one as its that sort of comment that annoys people.
It did not have a problem when it was checked on the day it was packaged up so if you dont have anything sensible to say, dont say any bloody thing.
No point in keeping this open anymore, as it's veered too far from the original topic.
The transaction is between the buyer and the seller, and no one else, and it doesn't really do anyone any favours to second guess what's happening if you're not involved.
This is for the two of them to sort it out privately and amicably.
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