View Full Version : 5D II is DEAD
So I was shooting a commissioned band shoot today, and my 5D just decided to turn off. The battery was fully charged, everything was fine. And it won't turn on. It did so intermittently at first, but now it's just absolutely gone.
Luckily I had my MF and 35mm Camera with me, so managed to still get some shots - but without the variety of lenses I had with my 5D and low-light performance, I fear the worst.
Anyone heard anything like this before? It's as if the battery is kaput. I checked all the contacts, cf, battery compartment, etc. Nothings amiss.
Alzibiff
08-02-2009, 13:33
:( Not good to hear. Hope you bought it either new or from somewhere where you can make a warranty claim.
Not much help to you though as I have never had anything like that happen to me - and hope I never do!
Alan
I wouldn't be half as bothered if I wasn't on the job! I'm just thankful it wasn't on the wedding job I have coming up soon as it's the only Full-Frame I have. :(
That's very, very scary. Do you have any other batteries you can try out? Or if not, any way of testing that the one you are using really is fully charged?
I have no way of testing the battery, but it was on full charge last night, and it showed full capacity when the camera was on. I tried to recharge it and it took a couple seconds before saying it was already fully charged.
Flash In The Pan
08-02-2009, 13:55
Were you shooting somewhere cold, I know everywhere is cold just now (before someone points that out ;)), but with a bit of luck it'll just be something as simple as that :)
hellogoodbye
08-02-2009, 13:56
Weather too cold perhaps? :shrug: Somebody else said they had a similar problem because it was cold.
No sir, I was in a cafe at the time.
Perhaps a wander down to your local camera emporium might be in order? See if they've either got a 5D MkII you can test your battery in or a LP-E6 that you can test in yours.
Scary that it even happened though.
Flash In The Pan
08-02-2009, 13:59
Was it the oem battery, or an aftermarket one?
CaptainPenguin
08-02-2009, 14:05
Have you tried it with another battery or do you only have one
I only have the one battery and it's an OEM one.
I am 99% sure it isn't the battery, as it's been perfectly okay and was shooting from a full charge. It hadn't even lasted 45 minutes before going kaput, and when it intermittently worked - the camera showed the battery to be full power, then dead straight afterwards.
Have you got a grip, you could use the adapater & test it with the AA batteries?
ricky1980
08-02-2009, 15:08
does you camera work now? how old is the battery?
go to jessops and explain to them that you want to try a battery to see if the camera is dead, they usually have a few of those spare on full charge. If they are nice, which i can't imagine why they should't be considering the current economical conditions. and you camera still doesn't turn on, then i think its a trip to Canon for repairs. Might be something utterly stupid like a loose contact or might be something major with the electronics.
Unfortunately you won't know until you have ran some tests and route out the explainable variables. good luck buddy! hope you sort this out soon
namllihs
08-02-2009, 15:17
Contact the seller as this should be covered by them.
go to jessops and explain to them that you want to try a battery to see if the camera is dead,
Why take it to Jessops if you didn't buy it there?
does you camera work now? how old is the battery?
Camera and battery cannot be more than 3 months old as they have only been available for that long, so it should be still under warranty (provided it was a UK model). PITA I know, but it may need a trip back to Canon (assuming it is a UK version).
Good luck, I know I would be devastated if my 5D2 went wrong, I really do love it.
Just a related aside....
Not sure about the consequences of being repaired v's whether they have to supply a new one, but if your camera has to be returned to the retailer & they have to return it to Canon for checking/repair, then it can be much quicker to return the camera direct to Canon.
I had to send mine back last month under warranty, it would have been posted to the retailer who would have posted it to Canon (not sure if Canon post it back to the retailer or direct to me but either way that's several days in the post).
I live within 30 miles of Canon in Elstree so I just rang them, took it over, they sorted it the next day & I collected it the day after, it would have spent that long on one of the postal journeys. I didn't deal with the retailer at all.
I have no idea if this affects any terms & conditions. Presumably though, if it was a return for a replacement you'd need to do it through the retailer.
puddleduck
08-02-2009, 16:16
I never see the point in involving retailers (unless its DOA I guess), as ultimately the warranty rests with the manufacture.
It's just another pair of hands to pass through, and adds potential for delays / cock-ups.
Yeah I've already got the number straight for Canon anyway, it's not the retailers problem.
Rang Canon, have no bearing on the issue, so it's gotta go through the routine 'send it to repairs' rig amoral.
Ah well, lets hope I at least receive a diagnosis when I get it back.
Sorry to hear of your woes. I had something similar with my MkI at a wedding in December. Fully charged battery went in 15 mins. Thankfully I had four others on me (and a second camera) so a quick swap and off I went. I shot with the same camera at an event at Manchester MEN the following week and toasty warm, the same battery lasted all night!
I'm hoping that your problem was the same and quite simply more batteries in the cold is the answer.
Oh and if you are shooting weddings you really don't need me to tell you to get spare batteries do you? Just imagine that happening during the ceremony, for the sake of a spare battery? :)
Sorry to hear of your woes. I had something similar with my MkI at a wedding in December. Fully charged battery went in 15 mins. Thankfully I had four others on me (and a second camera) so a quick swap and off I went. I shot with the same camera at an event at Manchester MEN the following week and toasty warm, the same battery lasted all night!
I'm hoping that your problem was the same and quite simply more batteries in the cold is the answer.
Oh and if you are shooting weddings you really don't need me to tell you to get spare batteries do you? Just imagine that happening during the ceremony, for the sake of a spare battery? :)
Like I say, I don't think it's a problem with the battery. I believe it's the internals that are woe.
And you don't need to tell me about spare batteries, miss ;)
....you really don't need me to tell you to get spare batteries do you? Just imagine that happening during the ceremony, for the sake of a spare battery? :)
I wish, can't find anywhere with 5D MkII batteries in stock.
I wonder if there might be some parallels with the problems reported in this thread (http://luminous-landscape.com/forum/index.php?s=&showtopic=31851&view=findpost&p=257920"). Okay, they were in the arctic and you (presumably!) weren't. But reading through the thread, it seems that the temperature was just above zero. And further down (http://luminous-landscape.com/forum/index.php?s=&showtopic=31851&view=findpost&p=258400) the thread,there's speculation that a similar problem was caused by taking the camera from a cold environment into a warm one. With the weather we've had here lately, I wondered if you might have been in the same situation.
Any update on the situation then, Grant?
Professional
10-02-2009, 11:50
And thats why i have 3 Full Frame cameras, i know it can happen sometimes in any situation that one camera doesn't work properly, so you feel you wish that you have another camera with you as backup.
Three? Now you're just showing off.
Can't you send one to Grant?
Professional
10-02-2009, 12:15
Three? Now you're just showing off.
Can't you send one to Grant?
It is not a showoff, there are many people have more than 5 cameras or even 10 [mixed of film, digital, MF,...] so why you telling me i am a showoff now? i have 9 cameras if you want the truth, but i was saying that in some cases one camera to work all the time can be risky, i was shooting some football games, and i forgot to recharge my battery, but thank God that time i carried 2 cameras, so i used the other one when this one stopped and battery running out.
In fact if he/she has a 5DII and MF and 35mm as he/she said then no problem for him/her to buy another FF camera :D
Sounds like the same thing that happened to my 400D Nothing to do with temperatures at all, can't remember the exact diagnosis but something to with exposure that's damaged the circuit board. over £200 to fix :(
Thread on it here:
http://www.talkphotography.co.uk/forums/showthread.php?t=104428
Edit: actually if yours was intermittent it might not be the same thing at all.... :/
Good luck anyway.
it's alive
10-02-2009, 12:34
In fact if he/she has a 5DII and MF and 35mm as he/she said then no problem for him/her to buy another FF camera :D
I dunno, after shelling out for that lot I'd be broke! :bonk:
Any update on the situation then, Grant?
Camera-repairs.co.uk recieved it just half an hour ago, hopefully have it back by the end of the week but I couldn't be sure till I hear from them
It is not a showoff, there are many people have more than 5 cameras or even 10 [mixed of film, digital, MF,...] so why you telling me i am a showoff now? i have 9 cameras if you want the truth, but i was saying that in some cases one camera to work all the time can be risky, i was shooting some football games, and i forgot to recharge my battery, but thank God that time i carried 2 cameras, so i used the other one when this one stopped and battery running out.
In fact if he/she has a 5DII and MF and 35mm as he/she said then no problem for him/her to buy another FF camera :D
Geez I have about 5-6 cameras myself, but I am a student, and very skint now! The MF and 35mm Camera provided adequate backup and proved far more useful than the 50D I borrowed from my girlfriend later that day (for the gig stuff) although I must say the 50D noise handling is absolutely terrible compared to my 5D II
It is not a showoff, there are many people have more than 5 cameras or even 10 [mixed of film, digital, MF,...] so why you telling me i am a showoff now?Whoah, steady on there. It was a light-hearted comment. Nothing more.
Camera-repairs.co.uk recieved it just half an hour ago, hopefully have it back by the end of the week but I couldn't be sure till I hear from themAre they a third-party or did you buy the 5D MkII from them?
Whoah, steady on there. It was a light-hearted comment. Nothing more.
Are they a third-party or did you buy the 5D MkII from them?
They're one of only 3 Canon Official Repairs companies.
It was either to them, or a place in Glasgow, or another whoms geographical location I can't even bare to remember =/
I asked the guys at Canon whether they'd had this happen with anyone else, and they said as it's such a new camera there's no issues as of yet that relate to mine?
That was useful of them. Nice to see you're breaking new ground, bet that makes you feel so much better.
I don't know where you got the camera from, so excuse me if I'm prying, but did you not have any contact with the company that you bought the 5D MkII from? Were they not willing/able to help you?
Or was it they who suggested sending it off to on official repairer?
happysnappy
10-02-2009, 13:59
I never see the point in involving retailers (unless its DOA I guess), as ultimately the warranty rests with the manufacture.
It's just another pair of hands to pass through, and adds potential for delays / cock-ups.
If you bought it from a retailer, your contract is with them, not the manufacturer direct. The manufacturer can insist you take it back where it came from. Standard retail proceedure.
Hope it all gets sorted though, haven't heard of any problem like that before, some minor issues if using a 3rd party battery or a grip problem.
That was useful of them. Nice to see you're breaking new ground, bet that makes you feel so much better.
I don't know where you got the camera from, so excuse me if I'm prying, but did you not have any contact with the company that you bought the 5D MkII from? Were they not willing/able to help you?
Or was it they who suggested sending it off to on official repairer?
To be honest I've never had much luck with the company I'd bought it from (eBuyer) - and I'd much rather deal with the company that make the product rather than supply it, as they're sure to know what's wrong with it / have it repaired much faster than going through the RMA with eBuyer.
Professional
10-02-2009, 14:20
from all of my cameras only my 5D [classic] is damaged [only internal mirror which fall off], so i am happy that i had another full frame camera to use when my 5D not working properly [i can't see in viewfinder without a mirror], and i took it now after 1 year for repairing, costs about $326, dunno if it is too much.
Anyway, ignore my nickname, i am fully hobbyist photographer and i just doing photography as fun and enjoying it.
To be honest I've never had much luck with the company I'd bought it from (eBuyer)Oh, eBuyer. Say no more.
Oh, eBuyer. Say no more.
To give credit where due, I saw they listed my camera £100 cheaper the day after I'd bought it, and I kicked up a fuss and had the £100 re-reimbursed to me. But I daren't push my luck with them! :P
Chappers
10-02-2009, 18:07
It may be just the Battery. I had one for my 5D(mk1) go bad. Lasted for about 35 shots then died immediately. Recharging showed fully charged. Fortunately had 3 other batteries to hand.
percymon
10-02-2009, 19:53
Lets hope its the battery for your sake Grant - if eBuyer weren't too repsonsve to start with then you're less likely to get anywhere with them now its being repaired. Whilst your sale of goods contract exists with eBuyer, your warranty is with the manufacturer. Provided Canon and their official repair service network do as they should and repair/replace as necessary and in a reasonable time then this seems to be the best approach as it will reduce your time without the camera (hopefully).
There will always be bugs with new equipment (development times are much reduced and testing regimes are costly so tend to rely on the 'its similar to before so it'll be OK' attitude), and electronic devices never like being turned on and off. Whether its a simple battery failure, an expensive circuit repair or a new camera at least the cost is covered.
The repair status is still 'WAITING REPAIR'.
I've never been this long without my SLR, and I'm having to cancel shoots because of it. Especially after my performance with the film stuff. Just not worth wasting the film and the peoples time with sub-par shots.
tikkathreebarrel
13-02-2009, 10:17
The repair status is still 'WAITING REPAIR'.
I've never been this long without my SLR, and I'm having to cancel shoots because of it. Especially after my performance with the film stuff. Just not worth wasting the film and the peoples time with sub-par shots.
Please, I'm not intending to crow AT ALL, but it sounds like you might be exploring getting some insurance after you've sorted this out, even to cover the cost of hiring a replacement body?
Please, I'm not intending to crow AT ALL, but it sounds like you might be exploring getting some insurance after you've sorted this out, even to cover the cost of hiring a replacement body?
Indeed :)
Byker28i
13-02-2009, 10:53
My 40D went wrong a couple of weeks back. Covered with Jessops 3 year warrenty which they threw in free, which is actually Domestic & General.
But the cameras gone off to Camtronics as their repairer, who say it needs a new shutter assembly. It's been gone two weeks now and they say it could take another couple of weeks. A bit lost without it...
Luckily I have a 400d backup. That bent/broke pins within a week of having it and then Colchester cameras turned it around in a week for me.
Any news yet?
Still waiting for repairs :( Going to call tomorrow...
Hi guys, just an update;
I've just rang camera-repairs.co.uk who were one of three authorised repair centers in the UK for Canon products. They made me aware that my 5D2 was received by them tuesday and sent the same day to Canon Headquarters* They also made me aware that Canon have been receiving a lot of 5D2's back - so that's a little worrying. Anyway, it's now been 7 days! And I'm getting a little impatient.. I want my digital back!
Keep you updated.
* This makes me assume that it's not a simple case of a dead battery, or a Grant *****-up.
So I'm growing a little impatient now, and I cannot locate my camera.
As far as Colchester Repair Service are concerned, Canon's Repair Center have my camera. So I've called Canon support to try and locate it. They told me to ring the Canon Repair Center, which I did - and was greeted with a dead tone! So I rang back the Support number and used their menu system to get transferred through to the Repair Center, and I'm greeted with an automated message which said something along the lines of 'due to an emergency we cannot take your call'.
SIGH.
So I've re-rung Canon Support and they've taken my details and (apparently) passed them on to the Repair Center so they can contact me as soon as possible. Now seen as it's taken just over a week and multiple actions on my part to find the where abouts of my camera, let alone its repair status, I'm not sure what Canon's 'as soon as possible' actually means.
I'm growing tired of this now.
swanseamale47
18-02-2009, 15:03
get transferred through to the Repair Center, and I'm greeted with an automated message which said something along the lines of 'due to an emergency we cannot take your call'.
So they they are working on your camera then!:lol: Wayne
So they they are working on your camera then!:lol: Wayne
Hah! What would constitute a message like that?? Seemed a little fishy to me.
Grant, you don't say where you live, but if it's anywhere near Birmingham, I'd go to Focus with all your paperwork and accost Canon on their stand. They always have some of their tech people from Elstree (their centre of excellence..ahem!) and perhaps they could find out on the spot.
Grant, you don't say where you live, but if it's anywhere near Birmingham, I'd go to Focus with all your paperwork and accost Canon on their stand. They always have some of their tech people from Elstree (their centre of excellence..ahem!) and perhaps they could find out on the spot.
Not close enough, unfortunately :(
Thanks for the suggestion though!
Regards
swanseamale47
19-02-2009, 07:40
Hah! What would constitute a message like that?? Seemed a little fishy to me.
Actually could be something simple like a fire drill or bomb scare, did you ring back a few hours later? Wayne
Grant, I'd be geting on to Elstree this morning. I've always got through ok. Also see my pm.
George
Actually could be something simple like a fire drill or bomb scare
Surely they are taking things a bit far if disgruntled customers are resorting to lobbing Molotov cocktails?
Seriously, I hope it's sorted soon. I once had a hifi taped deck go walkabout for months, and it didn't even come back repaired.
The repair status is still 'WAITING REPAIR'.
I've never been this long without my SLR, and I'm having to cancel shoots because of it. Especially after my performance with the film stuff. Just not worth wasting the film and the peoples time with sub-par shots.
This is why you need to stop messing around if you're trying to be a professional, get some back up bodies and get registered with CPS.
I had a fault with my 40D backup body, sent it directly to canon professional services and it was turned around in less than 3 days inc dispatch and return.
Grant, I'd be geting on to Elstree this morning. I've always got through ok. Also see my pm.
George
Thank you George,
Fortunately Elstree rang me about half an hour ago (whilst still in bed, might I add!).
Just to clarify a few things, the lady made me aware that because it was such a new camera, Colchester were very unlikely to have any replacement parts, so all 5D Mk II's are sent directly to Canon for repair. She let me know that they currently had 3 5D Mk II's in for repair. Not the epidemic I assumed initially!
I'll be getting a call back shortly to let me know the status of my repair.
This is why you need to stop messing around if you're trying to be a professional, get some back up bodies and get registered with CPS.
I had a fault with my 40D backup body, sent it directly to canon professional services and it was turned around in less than 3 days inc dispatch and return.
I'm one L series lens short of being able to register for CPS! Otherwise I would...
So no word on what exactly has gone wrong with my camera, but the delay was apparently a part they needed to order in that they didn't have in stock. I'm told it could be as soon as by the end of the week that I'll have it back, or as late as the end of next week.
Which pretty much makes it a total of almost a month without my camera, which is almost as long as I've had it since purchase in the first place!
The lady was awesome, gave me a Canon Ref number, the tracking site and all relevant info needed to keep track of my Camera, despite the fact it's all going through Colchesters Repair Service...
So once it's fixed, it gets sent from Canon to Colchester, and Colchester finally send it to me =/
I'm one L series lens short of being able to register for CPS! Otherwise I would...
Doesnt matter, they're only guidelines.
I got in with a 30D, 20D, 24-105, 85mm F1.8, 50mm f1.8 and 430ex a few years ago, only 1 L series.
Tom.
Doesnt matter, they're only guidelines.
I got in with a 30D, 20D, 24-105, 85mm F1.8, 50mm f1.8 and 430ex a few years ago, only 1 L series.
Tom.
Oh snap!
Thanks, I'll definitely try and register then.
I thought they were minimum requirements...
Really appreciate you letting me know, many regards.
Crown Prosecution Service?
[QUOTE=
So once it's fixed, it gets sent from Canon to Colchester, and Colchester finally send it to me =/[/QUOTE]
Grant, I'd get on to them and get it sent straight back to you. And a slight b*iiking to boot.
This is actually taking the **** now.
So I rang Canon, again, after hearing nothing yesterday or today. I won't be recieving my camera back tomorrow, as they're waiting a FIFTH spare part. A FIFTH! She said it was a Sensor Circuit Board, or words to that effect.
I'm sorry, but this is absolutely ridiculous. She said it would take up to a week for that spare part to come in, which literally would mean Canon have had my camera longer than I have, since I purchased the damn thing.
I think I want a D700.
This is actually taking the **** now.
So I rang Canon, again, after hearing nothing yesterday or today. I won't be recieving my camera back tomorrow, as they're waiting a FIFTH spare part. A FIFTH! She said it was a Sensor Circuit Board, or words to that effect.
I'm sorry, but this is absolutely ridiculous. She said it would take up to a week for that spare part to come in, which literally would mean Canon have had my camera longer than I have, since I purchased the damn thing.
I think I want a D700.
Crikes, that is poor TBH :(
I just hope mine doesn't have the same problem. Nikons although far from faultless, seem to have far fewer problems, especially with more recent cameras
Hope it gets sorted very shortly. :)
I think I want a D700.
theres no need to swear.. (awaits a flaming)
have you kicked off at canon yet? mention the fact that this whole fiasco is making you think of switching brands and see what they do.
sell the mk2 and go to a mk1 i reckon, its not a million miles different anyway.
theres no need to swear.. (awaits a flaming)
have you kicked off at canon yet? mention the fact that this whole fiasco is making you think of switching brands and see what they do.
sell the mk2 and go to a mk1 i reckon, its not a million miles different anyway.
Just got off the phone from making a formal complaint.
To be fair, the support once I've chased it up, has been stellar. But the actual hands on effort they've put in is just poor. I bought the camera 5th Jan, they're planning to get a spare part in a week from now which will be the 3rd, fixed, sent to colchester and then sent to me makes it, a rough estimate of the 9th (factoring in business weekends) which means they've had my camera 1 month 4 days longer than I have!
It's been 1 month of shooting film, which has been costly.
And 1 month without being able to shoot any commissioned shoots (Please, people, save the 'insurance/backup body' crap - I know!)
Anyhow, I expect to hear from the management within 48 hours. Wish me luck!
good luck :)
be interesting to hear what theyve got to say..
Radiohead
24-02-2009, 12:26
A camera this new? I'd have stated I wanted a new one rather than repairs.
A camera this new? I'd have stated I wanted a new one rather than repairs.
Stated that. Was told that had to be done through the retailer.
Except the retailer is eBuyer - and I assumed more luck would be had with Canon.
Radiohead
24-02-2009, 12:46
Did ebuyer refuse then?
jerry12953
24-02-2009, 12:55
I'd be furious by now......:bang:
(If that's any consolation...)
I bought the camera 5th Jan, they're planning to get a spare part in a week from now which will be the 3rd, fixed, sent to colchester and then sent to me makes it, a rough estimate of the 9th (factoring in business weekends) which means they've had my camera 1 month 4 days longer than I have!
The other worrying aspect of this is that it sounds as though they didn't correctly diagnose what was wrong with it in the first place. It sounds as though decided they could fix it by ordering part A; that arrived and didn't fix it, so they ordered part B ... etc.
Stated that. Was told that had to be done through the retailer.
Except the retailer is eBuyer - and I assumed more luck would be had with Canon.
Two questions (related)...
#1 How much did you save by buying from eBuyer?
#2 How much has being without the camera cost you in lost earnings (and have any customers gone elsewhere' losing you potential further income)?
Long live bricks and mortar shops!!!
Long live bricks and mortar shops!!!
Going by the (recently revived) Jessop's rumour thread - maybe not!
Little Man
24-02-2009, 16:17
How come the cold can effect it? It's not been AS cold as it has been, and i've been out in -2/-3 weather with my 40D and it's been no different?
How come the cold can effect it? It's not been AS cold as it has been, and i've been out in -2/-3 weather with my 40D and it's been no different?
It wasn't the cold :)
Update!
Well, no good news really. I was called today, a lady called Maureen (I assume it was the same lady I spoke to on Friday) clarified the issues I've been having, and asked whether Colchester had actually contacted me with regards to the status of my camera. I told her no, and her solution was to contact them, to contact me, and tell me the same damn thing she could've told me there and then!?
Apparently the spare part 'arrived today' and the camera will be fixed, and shipped to Colchester on Monday, and I should have it by the Wednesday (I've heard this story before, last friday.)
Now I asked yesterday for the situation to be brought to the attention of a manager, and that the complaint be raised, however I was left unaware whether or not Maureen was this 'manager' and also what measures would be made to ensure the speedy delivery of my repair.
I still feel a massive hole of despair about the whole situation. I've had nothing but sympathy from the support team, but the effort involved seems to have ended there. The camera has still, at the very minimum, been a month out of my hands, and the communication from Canon (i.e. their ability to get off their arses and contact ME about the situation of my camera, without me having to raise the situation to their attention first...) has been zilch.
I don't know, I usually get a good level of service once I've made a formal complaint, but in this situation I've felt like they haven't cared for the bitter taste they've left me with.
Meh, sort it out Canon.
Just got off the phone to Consumer Direct, and somethings just clicked...
I'm not bound by my statutory rights when the camera has been sent to the Manufacturer under the Warranty - I'm bound by the terms and conditions of that warranty, in this case (the case where as I'm a dunce and decided to go straight to the Manufacturer and not the Supplier) - it isn't going to happen.
The lady from Consumer Direct stated that I can contact eBuyer, explain the situation that's happened with Canon, and request a Repair/Refund/Replacement - under my statutory rights.
But here in lays the question. Do I do this, and be without my camera for another week/two weeks after my fixed camera arrives back so I can have a brand new replacement devoid of these issues? Or do I just stay-put with a camera that's been fiddled and toyed with by the technicians for over a month?
Jeez.
percymon
26-02-2009, 12:31
Difficult situation for you Grant - you'd hope that once fixed the technicians will give it a full rundwn test before allowing the camera out again. You could get a replacment and have another fault appear.
I don#t see any harm in talking to eBuyer - they may well do nothing, as they could, but given the value they may well just ask to swap it out for a new one to keep future custom .
Stories like this makes me glad I bought my body from a store rather than the internet. When I had my hot pixel issues I got a new body on the day from Jessops. Hope you get this sorted soon.
Oh this just gets sweeter!
6th spare part needed now...
Time to give up Grant and get a replacement.
Radiohead
27-02-2009, 09:28
Yep - it's a lemon. Refuse under fitness for purpose/merchantable quality and demand a replacement.
Just on the phone now.
I raised an issue, had it escalated, and apparently they closed the ticket, without an answer!
So I was waiting for a phone call from management, and I wasn't gonna get one apparently.
I am absolutely sick and tired of this.
So the guy has escalated it, again, with Canon Repairs in London. I'm curious as to why he stated the only people he can escalate the issue with, is them? Are they the only sector of Canon I can speak to about this issue? It's them themselves that I'm fed up with, isn't there anyone bloody higher?
Oh this just gets sweeter!
6th spare part needed now...
at this rate the only original part left will be the USB cable :cuckoo:
Yep - it's a lemon. Refuse under fitness for purpose/merchantable quality and demand a replacement.
This is under the warranty and terms and conditions of Canon, because I went the warranty route, I can't do that...
I can, however, ask eBuyer for a refund, but they stipulated they will only refund me if I send them the BROKEN camera. If I send it repaired, no refund.
So I'm going to be asking Canon, nicely, if they can give up fixing the camera, so I can get a refund and a D700.
Radiohead
27-02-2009, 09:43
This is why you should have gone to eBuyer in the first place. The advice to avoid the retailer and go to Canon was frankly daft. eBuyer would have refunded and sent the dead body back to Canon for a replacement and left Canon to sort it on their own dime.
So, get it back and go to the retailer who your original contract was with.
This is why you should have gone to eBuyer in the first place. The advice to avoid the retailer and go to Canon was frankly daft. eBuyer would have refunded and sent the dead body back to Canon for a replacement and left Canon to sort it on their own dime.
So, get it back and go to the retailer who your original contract was with.
Yes, I'm aware. I don't need hindsight being bashed over my head :gag:
Learnt my lesson, this time - eh? :woot:
Radiohead
27-02-2009, 09:45
I know - let's use this as a lesson for others! :D
They offered to loan me a camera, whilst I wait.
They offer this, 4 weeks into the repair, knowing it'll be delayed by another 2.
I was told yesterday, that next wednesday was when I should have my camera back, fixed. Now apparently next wednesday is the earliest I can recieve the loan camera, whilst mine still gets fixed.
There's sympathy in the logic, sure. But they must realise how much of a kick in the teeth that is!
I think this is the fastest they've ever moved their asses... And that's for a return of the unrepaired camera.
Due to send it back to eBuyer for a refund...
You HAVE to be kidding me.
So I rang eBuyer again stating why I want an RMA. I can't. They won't accept it as it's now been opened by Canon...
This is unbelievable.
it's alive
27-02-2009, 10:55
You HAVE to be kidding me.
So I rang eBuyer again stating why I want an RMA. I can't. They won't accept it as it's now been opened by Canon...
This is unbelievable.
That's just bad luck. Perhaps you need to get eBuyer to talk to cannon and sort something out?
Given that Canon are a reputable and qualified dealer I am surprised that eBuyer take that stance though. It's not as if you opened the body.
Good luck with getting someone senior somewhere to exercise some "latitude" to help you out.
Grant, can I make a suggestion mate?
If you go to Canon UKs Press Office then I'm sure they'll get things moving, without a doubt.
This is simply very poor service that you've been getting and I certainly wouldn't accept it.
They'll probably ask for a list of events and then take it up at the highest level, allocating it to one of their top people.
Hope this helps ;):thumbs:
That's just bad luck. Perhaps you need to get eBuyer to talk to cannon and sort something out?
Given that Canon are a reputable and qualified dealer I am surprised that eBuyer take that stance though. It's not as if you opened the body.
Good luck with getting someone senior somewhere to exercise some "latitude" to help you out.
They're stating that because I went to Canon 'off my own back' with the warranty - they're no longer able to issue the refund/repair...
Grant, can I make a suggestion mate?
If you go to Canon UKs Press Office then I'm sure they'll get things moving, without a doubt.
This is simply very poor service that you've been getting and I certainly wouldn't accept it.
They'll probably ask for a list of events and then take it up at the highest level, allocating it to one of their top people.
Hope this helps ;):thumbs:
Just done that now, mate, she said she's a journalist and couldn't really help :lol: transferred me back round to the same number I've been ringing...
They're stating that because I went to Canon 'off my own back' with the warranty - they're no longer able to issue the refund/repair...
Just done that now, mate, she said she's a journalist and couldn't really help :lol: transferred me back round to the same number I've been ringing...
:lol:
How strange..I complained to them and spoke to a high level customer service executive at the press office and the matter was sorted the same day..
I'll have a look this afternoon for a contact and then re-post.
Sorry to hear about this mess mate :( Really is time for some good old butt kicking to get this resolved ;)
:lol:
How strange..I complained to them and spoke to a high level customer service executive at the press office and the matter was sorted the same day..
I'll have a look this afternoon for a contact and then re-post.
Sorry to hear about this mess mate :( Really is time for some good old butt kicking to get this resolved ;)
Are you a registered professional by any chance? I assume that's the only reason your queries would've been raised and mine not...
Consumer Direct have pretty much called ******** on eBuyer's claims, and said that I need to now have my complaint in writing.
This is what I didn't want. I figured going back through eBuyer would be the fastest port of call, and now it's seeming to be like it could be the longest...
So regardless, I'm still going to be stuck for a fortnight without my camera.
I think the idea of receiving a loan body for the time being is seeming the sweetest. Although at this stage it's about as sweet as being kicked in the nuts with a rusty screw and apologising for it not being in the leg instead.
David Brent
27-02-2009, 11:52
I would never accept that camera back as it would now be classed as a re-furb, seeing as you only bought it recently i would be contacting Canon to say that you want a brand new body to replace the one they are repairing as its not acceptable for something to fail so soon that cost so much. If you ever wanted to sell it at a later date its not that easy to sell a re-furb compared to a well looked after original camera.
They can sell your body on ebay on their re-furb account so they wouldn`t really lose out as people are paying silly money for them canon refurbs.
http://stores.ebay.co.uk/Canon-Outlet_Canon-EOS-SLR-Cameras_W0QQcolZ4QQdirZ1QQfsubZ3QQftidZ2QQtZkm
That's just bad luck. Perhaps you need to get eBuyer to talk to cannon and sort something out?
Given that Canon are a reputable and qualified dealer I am surprised that eBuyer take that stance though. It's not as if you opened the body.
Good luck with getting someone senior somewhere to exercise some "latitude" to help you out.
I would never accept that camera back as it would now be classed as a re-furb, seeing as you only bought it recently i would be contacting Canon to say that you want a brand new body to replace the one they are repairing as its not acceptable for something to fail so soon that cost so much. If you ever wanted to sell it at a later date its not that easy to sell a re-furb compared to a well lokked after original camera.
They can sell your body on ebay on their re-furb account so they wouldn`t really lose out as people are paying silly money for them canon refurbs.
Unfortunately they're not able to issue a replacement body, as I'm going to them under the conditions of the warranty. The conditions are they'll fix my camera. There's nothing that states should the repair take too long, then I'm entitled to a replacement body.
Sad, but understandable. If I'd have gone to eBuyer initially, this whole matter would've been resolved outright. Although having gone the route I have, it's exposed the true colours of both companies to me! The consumer isn't important, in this case, anyhow. And to me, this is the only bloody case that matters!
BenMottram
27-02-2009, 11:55
eBuyer would have refunded and sent the dead body back to Canon for a replacement and left Canon to sort it on their own dime.
Have you every tried to send anything back to eBuyer? even DoA? Believe me when I say that the hassle the OP is going through with Canon is minor compared to some people's experience of going back through that particular retailer!
B.
Radiohead
27-02-2009, 12:00
The OP's contract is with eBuyer - and if it comes to it that's what is going to matter.
The OP's contract is with eBuyer - and if it comes to it that's what is going to matter.
Exactly. My only concern, however, is having a working camera in my hands as soon as possible. It seems the eBuyer route will now take the longest possible, so I feel my only option is to pursue Canon.
The OP's contract is with eBuyer - and if it comes to it that's what is going to matter.
Agreed, however the issue here is with the repair centre, also Canon releasing a model knowing that spare parts are not available and the user being without a camera for a month, plus a few weeks extra.
I have spoken to Head Office and have PMd Grant with a contact to get this matter sorted.
At the end of the day, Canon make the camera, EBuyer has supplied the camera and yes the contract is usually with them, but the poor service received/lack of planning is by an Authorised service centre/Canon...
Radiohead
27-02-2009, 12:17
That's not under debate - but the fact of the matter is that the initial advice to deal with Canon and not eBuyer was flawed. That was the point I'm making.
RIGHT!
So I've had a call back from Maureen from Canon Elstree (whom I remember well last week being amazingly helpful despite the crap that's gone on). She's advised me that since it's been brought to her attention again, and due to the fact that this '6th' spare part is due to be "quite a while" - she's happy to replace the body with a B-Stock body.
Now, apparently the reason this B-Stock body hasn't gone to retailers from the factory line is due to a faulty charger. She says that the warranty seals are still in tact on the body, and that it's fully working and brand new. I believe her.
So! She has to go through Colchester Camera Repair (as they're the people I went to initially, so it all has to continue by-the-book) and they'll contact me confirming it all being put into motion.
Awesome.
So essentially I'm getting a replacement body, and now Canon are the people whom I have the 'contract' with in terms of should I want a refund/replacement/warranty issue, as the Camera purchased through eBuyer is now contracted with them? It's all confusing as hell to me to understand, let alone relay and explain in simpler terms...
Result! Kinda.
That's not under debate - but the fact of the matter is that the initial advice to deal with Canon and not eBuyer was flawed. That was the point I'm making.
Fair enough, that's a valid point :)
Can't believe that Canon or anyone would release a £2k camera without having spare parts in place.
Anyway, seems Grant has a solution that he's reasonably happy with :)
Grant, no problems mate. Hope I helped collectively along with the others. I'm constantly amazed at the support members give on this site.
Never seen anything like the community spirit on here before :)
Radiohead
27-02-2009, 12:32
It does seem pretty daft doesn't it. The batteries are like gold dust as well.
That's just bad luck. Perhaps you need to get eBuyer to talk to cannon and sort something out?
Given that Canon are a reputable and qualified dealer I am surprised that eBuyer take that stance though. It's not as if you opened the body.
Good luck with getting someone senior somewhere to exercise some "latitude" to help you out.
I'd go as far as to say it was to create the 'illusion' of popular demand.
Anyway, just another thing I found funny, she explained to me that the 5 parts he's replaced so far hadn't solved it, and he wasn't even sure that the 6th part was going to fix the issue...
Which begs the question, who are these engineers?! And what did I do to my camera that made them scratch their heads for a month?!
Geez and I also forgot to mention that "as a sign of our apologies" she's extending/renewing the warranty from the date I receive the new camera. So 2 months extension on my warranty, basically. Not bad! Although as it's a direct replacement, I figured contractually that'd be the case anyway? Maybe she just tried to bend it to sound like a good will gesture :P
wrecker1971
27-02-2009, 13:03
hi grant. cant believe you have had so much hassle with the camera. just to enlighten you on the warranty issue. having worked in the retail industry before the basic rule of returns in this..... if you buy an electrical product(or almost anything for that matter) the warranty runs from the day of purchase as normal. if, however, the item is returned as faulty, lets say 3 months later, to the retailer or factory, the warranty on the new unit runs from the date of original purchase. which means that you can actually buy something new have it for 11 months and 30 days, it then goes wrong and you get it replaced and the warranty will expire on the following day!
how they can actually get away with this i dont really know but i must admit whenever i have had something go faulty i have always argued the point that the new item comes with a full warranty rather than whats left on the original item. 99% of the time the manufacturer will give you the full wattanty but some people will not question this so the manufacturer wont give it.
what canon have given you in regard to warranty is a the minimum i would have argued for but seeing as you went through so much hassle i would have maybe pushed for a longer warranty or some kind of compensation.
hi grant. cant believe you have had so much hassle with the camera. just to enlighten you on the warranty issue. having worked in the retail industry before the basic rule of returns in this..... if you buy an electrical product(or almost anything for that matter) the warranty runs from the day of purchase as normal. if, however, the item is returned as faulty, lets say 3 months later, to the retailer or factory, the warranty on the new unit runs from the date of original purchase. which means that you can actually buy something new have it for 11 months and 30 days, it then goes wrong and you get it replaced and the warranty will expire on the following day!
how they can actually get away with this i dont really know but i must admit whenever i have had something go faulty i have always argued the point that the new item comes with a full warranty rather than whats left on the original item. 99% of the time the manufacturer will give you the full wattanty but some people will not question this so the manufacturer wont give it.
what canon have given you in regard to warranty is a the minimum i would have argued for but seeing as you went through so much hassle i would have maybe pushed for a longer warranty or some kind of compensation.
Thanks for the clarification mate,
I'm personally of the opinion that a fully functioning and working camera, in my hand, in a reasonable time - is all I require from the manufacturer. Even though I may have lost work, had the expense of using film for over a month, and being taken for a ride every week with regards to its repair status, Canon do state in their warranty conditions that compensation for a delay in repairs, isn't covered. And fair enough. So for an extra couple of months on my guarantee and the ability to take all my issues to Canon instead of eBuyer now, I actually feel perfectly okay with the result.
If anything, I think I've learnt a valuable lesson on not depending on others to bend over backwards for me when I'm without a working camera. That sort of scenario should be covered by myself, and myself only. I had no backup camera (aside from having to beg and borrow my girlfriends 50D from time to time...) and I had the pleasure/displeasure (however you look at it) of having to shoot film for the remainder.
So in some screwed up sort of silver lining, I suppose this is an early lesson into my career that this could, would and has happened, and therefore I should prepare for it.
Did you buy this on a credit card? If the replacement falls through, go back to eBuyer, tell them you're returning it because it's not fit for purpose and when they refuse tell your credit card company you want the money back.
jerry12953
27-02-2009, 13:23
I'm very glad to hear that Canon have at last sorted this for you.
I just hope you don't have the same sort of hassle again.
And its made me realise that it may not be a good idea to buy a new model camera until all potential "issues" have been sorted....
Radiohead
27-02-2009, 14:14
And obviously you need a backup body (and at least one, perhaps 2).
sorry to read what you have been through m8
regards to you asking why they are on the 6th part to fix, now a days things aren't diagnosed down to component level its just a case of replace a part until fixed, to stick up for the engineers with it being such a new camera the engineers are in the learning phase of this camera, im a service engineer and tbh when a new product comes out we basically don't have a clue at first, but once the product has been out a while its pretty easy to fix as there is usually only a few things that go wrong with a given model.
we do get some stick but in our defence we get very little help from the designers ect of the products
jerry12953
28-02-2009, 09:28
sorry to read what you have been through m8
regards to you asking why they are on the 6th part to fix, now a days things aren't diagnosed down to component level its just a case of replace a part until fixed, to stick up for the engineers with it being such a new camera the engineers are in the learning phase of this camera, im a service engineer and tbh when a new product comes out we basically don't have a clue at first, but once the product has been out a while its pretty easy to fix as there is usually only a few things that go wrong with a given model.
we do get some stick but in our defence we get very little help from the designers ect of the products
Thats very interesting.... coming from a different perspective.
Camera received today...
And is going back today too...
ARGH
Is that the replacement one they were sending you? What was up with it?
Is that the replacement one they were sending you? What was up with it?
The very top focus point produces a really odd red 'blurring' just above it when activated.
percymon
04-03-2009, 15:21
Time Canon were sending you a brand new unit AND some compensation !
They say it's a phenomenon that happens with all cameras (except the previous 2 I owned apparently) and that it's nothing that can be fixed.
It's supremely annoying and aggrivating when I'm trying to compose a shot and I get a red blob on someones face instead. Argh.
But they 'assure' me that it's been checked against 5 other cameras, and they even called Canon Europe to verify that it's not affecting the performance of the camera...
I don't know, I tried to argue my case but they won't back down. It's like ordering a brand new Porche with a scratch down the side of it, only to be told that it ain't gonna get fixed cus it still does 210mph.
Impspeed
09-03-2009, 15:53
I have the same problem with my 50D - they again say it's nothing that affects quality so won't do anything. I'm not really bothered by it though but would be nicer if it want' there!!!
DB
if it helps
I have a 5DII
I hadn't noticed the effect you mention (I usually use only the centre focus point)
it looks to me almost as if it's a spurious reflection - may be caused by that point being very close to the focussing screen
I know you've had a lot of grief - but this time I think Canon may have a point
if it helps
I have a 5DII
I hadn't noticed the effect you mention (I usually use only the centre focus point)
it looks to me almost as if it's a spurious reflection - may be caused by that point being very close to the focussing screen
I know you've had a lot of grief - but this time I think Canon may have a point
Don't get me wrong!
I'll happily receive the camera back and have no qualms what so ever. I don't use the top focus point anyway, so this won't even really be an issue for me.
How ever I just wanted to make sure that this wasn't going to affect my AF performance, and whether it was just me, or something that affects a lot of cameras.
The fact it affects lots of cameras means that's a design flaw, surely? And whilst I'll happily take the camera as is, shouldn't they be aiming to fix it instead of 'deal' with it? For a 2k camera, it's a little disheartening.
I never see the point in involving retailers (unless its DOA I guess), as ultimately the warranty rests with the manufacture.
It's just another pair of hands to pass through, and adds potential for delays / cock-ups.
As others have pointed out, the contract is between you & the retailer: thus The Sale Of Goods Act may give you a longer coverage than the manufacturer's warranty.
I would consider side-stepping the retailer and going directly to the manufacturer to be risky, as I would fear that the manufacturer might just swap the item for a replacement one. In this case, you'd be stuffed should the replacement unit then fail after the expiry of the manufacturer's warranty, as the serial number would be different and you'd be unable to claim from the retailer.
The Sale Of Goods Act covers goods for upto 6 years after sale, although emphasis on the upto. You have to argue the individual case, but it's usually longer than a manufacturers' warranty and, since your contract is with the retailer, they may just back down if you send them a well-worded rebuke mentioning the possibility of small-claims action.
Stroller.
BenMottram
11-03-2009, 06:17
>>since your contract is with the retailer, they may just back down if you send them a well-worded rebuke mentioning the possibility of small-claims action.
Unlikely - the retailer is eBuyer... Don't get me wrong, eBuyer are a retailer who manage to provide sometimes astonishing prices, however they feature in trade press rather a lot regarding commercial lines of credit. Computer forums everywhere are filled with stories of how when things work eBuyer are great value for money but the after sales support/customer care is often poor; there are complete nightmares recounted where delivery/returns are concerned.
They are not a retailer whom I would consider for supply of items such as a £2k camera which unfortunately doesn't help the OP.
B.
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