Steve
02-11-2005, 10:25
Related to the article that has been posted on our forums here (http://www.thephotographyforums.com/forums/showthread.php?t=3754)
We have recently discovered a problem with early production samples of the EF24-105mm f/4L IS USM lens in which flare occurs at an unacceptable level under certain conditions. The flare is most obvious in the wide zoom and wide aperture settings.
The problem affects all EF24-105mm f/4L IS USM lenses with a control number less than UT1000. With apologies for the inconvenience involved, we ask customers to check the control number on the back of the lens.
Repair services:
Starting November 14, 2005, Canon will repair, free of charge, EF24-105mm f/4L IS USM lenses exhibiting the above-mentioned flare problem. Canon will also cover the cost of shipping and handling in connection with this repair.
U.S. residents are kindly directed to contact the Canon Customer Support Center for further assistance at 1-800-828-4040. Support hours are Monday thru Friday - 8:00 AM to 12:00 midnight; and Saturday 10:00 AM to 8:00 PM (all times EST). Alternatively, if electronic support is preferred, please send your email to carecenter@cits.canon.com
This information is for residents of the United States of America and Puerto Rico only. If you do not reside in the USA or Puerto Rico, please contact the Canon Customer Support Center in your region.
We sincerely apologize for any inconvenience caused by this issue, and appreciate your understanding in this matter. Thank you for your support and patronage of Canon products.
All this is taken from the USA Canon website here (http://consumer.usa.canon.com/ir/controller?act=PgComSmModDisplayAct&keycode=2112&fcategoryid=216&modelid=11924)
I have had a quick scan on the UK website but have so far been unable to locate any useful info for the Brits.
We have recently discovered a problem with early production samples of the EF24-105mm f/4L IS USM lens in which flare occurs at an unacceptable level under certain conditions. The flare is most obvious in the wide zoom and wide aperture settings.
The problem affects all EF24-105mm f/4L IS USM lenses with a control number less than UT1000. With apologies for the inconvenience involved, we ask customers to check the control number on the back of the lens.
Repair services:
Starting November 14, 2005, Canon will repair, free of charge, EF24-105mm f/4L IS USM lenses exhibiting the above-mentioned flare problem. Canon will also cover the cost of shipping and handling in connection with this repair.
U.S. residents are kindly directed to contact the Canon Customer Support Center for further assistance at 1-800-828-4040. Support hours are Monday thru Friday - 8:00 AM to 12:00 midnight; and Saturday 10:00 AM to 8:00 PM (all times EST). Alternatively, if electronic support is preferred, please send your email to carecenter@cits.canon.com
This information is for residents of the United States of America and Puerto Rico only. If you do not reside in the USA or Puerto Rico, please contact the Canon Customer Support Center in your region.
We sincerely apologize for any inconvenience caused by this issue, and appreciate your understanding in this matter. Thank you for your support and patronage of Canon products.
All this is taken from the USA Canon website here (http://consumer.usa.canon.com/ir/controller?act=PgComSmModDisplayAct&keycode=2112&fcategoryid=216&modelid=11924)
I have had a quick scan on the UK website but have so far been unable to locate any useful info for the Brits.