i had been on the lookout for a 300mm for a few days, called jacobs and the guy said they had one in but saving it for a customer who was supposed to call same day to confirm he wanted it, he said he would phone the guy and get back to me, 15 minutes on hold and a woman said "cant get hold of him, can we ring back" i said of course.
30 minutes later, call from Jacobs saying the lens is mine as the other guy doesnt want it, i make it 500% clear i wasnt interested unless they physically had it there in stock, off trots guy and returns 5 minutes later and says, ive got it here with me, i said can you actually touch it, yes he said.
I made it more than clear i wouldnt buy anything unless it was actually there in front of him, i made it more than clear (all was said friendly and politley) that unless he could cast iron guarantee me 100% that they actually physically had a lens on the desk in front of him that i would go buy elsewhere, again he said " yes its here"
I paid £3,328 which included next day saturday morning delivery, the transaction was completed at 12.32 pm on Friday afternoon, at 12.38pm i got an email and below is the email i received
Dear Mr. GARY COYLE,
PLEASE NOTE: This email is for your reference and does not constitute an acceptance of your order.
Thanks very much for your order received on Friday 20, February 2009. If the goods you ordered were in stock and available, then your order is now being processed.
Registered users can check the status of this order, or their order history by visiting the following page:
http://www.jacobsdigital.co.uk/index.php?target=orders
You will receive a further email the night your order is despatched so you can make arrangements to receive it. This email will contain the method of dispatch and tracking information.
If you have selected Next Day delivery, then please note this is only available if your goods are in stock, and your order has cleared our security and payment system. We will ship your order (once it has cleared our checking systems) using the courier service, which you have paid for.
All sounds good, or so i thought, 6 minutes later i got the following email
Dear Mr. GARY COYLE,
Your order has been backordered, this means that one or more of the items that you ordered are not available for immediate dispatch. Your order has either been placed with the manufacture or recalled from one of our stores. Your order will be fulfilled as soon as your item/s arrive.
Thank you for choosing Jacobs
Kind Regards,
Jacobs Web Sales Team
www.jacobsdigital.co.uk
Not very good, i needed that lens.
Straight on the phone to bank to stop payment, bank said cant stop its already being processed, funds had not actually been drawn out of my account but my "Available balance" was showing minus the lens amount.
Got on the phone to Jacobs to cancel the order, spoke to customer services, i explained that i only ordered the lens because i was promised it was in stock, anyway i asked for the monet transfer to be cancelled and the order stopped, she said she would do this for me as it was for a "back ordered product"
Graet i thought, at least i can go elsewhere, maybe have to pay a little extra but i will be able to get my lens, money was still showing in process on Saturday morning and wasnt available in my account, tried to call Jacobs, even tried head office but not open until Monday morning, i evem called a couple of high street stores but the guys said they dodnt have access to any mail order stuff.
Sunday morning, checked account and was flabbergasted that Jacobs have drawn the money from my account, so now i dont have my £3,300 nor do i have the money or ability to get a replacement.
Theiving barstewards.
