Recent content by simon n

Totally agree matey. You have the same evidence as myself mate, but as i said, it's upto you. As far as what DR should do, they should offer and indeed send you a brand new replacement, otherwise, if you are like me, the problem will always niggle you in your subconscious. You've had the email...

DR have assured me that they will send a brand new replacement on my receipt of collection from the courier. I shall do that as soon as the courier arrives tomorrow, and i do hope DR honour this as promised. They really do need to be exonerated of any misgivings and blame as far as they are...

So would i for definite, i have opted for a brand new replacement. Second chances and all that, plus i believe DR will go out of their way to source or send me a proper one this time, as promised. churz.

More than anything though Stuart, the Canon moniker is different, as is the image of the bin. I never would have noticed, unless presented with a genuine one. This is getting on my tits now, no apology or anything from them, and I've done all the leg work with great effort to prove to them...

It's not an Asian label either, it's a counterfeit.

It looks like someone else has found the same problem on POTN, serials not matching….. WTF is going on here???

Cheers mate, kick me while I'm down why don't you.

Raymond, does your label that the serial is printed on look different???? That's the fact pointed out by canon, the actual label on mine is counterfeit. I understand if you don't want to, can you post a pic of your label please?? ( you can edit out the actual serial) .

No, the bags still had the Sellotape on them Matty. Edited to add, that as far as shipping costs, they would only refund £40 if i sent it back to HongKong, as I had to make sure the cost didn't exceed this... That's why I insisted on local warranty, to send to hk like they wanted, would cost...

Canon have stated the LABEL which the serial is printed on is counterfeit, so is the serial. It is not a genuine canon label.

No, they have offered a repair, and to have the serial changed, no mention of the label and serial, even after the letters where sent to them. I have flatly refused this now, and want either total refund or brand new exchange since I found out about the serial and label, the differing serials...

Nope, like i said, it had the extra battery and memory card in, so i guessed they opened it to put them in Matty.

Even after i presented them with the letters from Canon UK and Glasgow, they still wanted me to post the camera etc, and get a receipt of postage for them IF they find a problem, and then they would pay me back, but only for £40! They also said they would fix it, and swap the serial...

Hi, just a little bit of info from me regarding this. Canon repairs in Glasgow where my camera was sent, DO repair grey imports, and bill the source where the camera was bought from, if their warranty offers this. However, they couldn't touch mine, as the LABEL was counterfeit, and so was the...

just registered, purely for insurance. Thanks Dave.