Canon ef 400mm f/4.0 DO mk2

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Martin
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Following on from the recent thread about the 400mm DO mk1, has anyone had the experience of using the mk2 version?
 
A friend of mine from my camera club has one; he loves it. He might well chime in here .
 
I sold the Mk2 100-400 and replaced it with this lens.

F4 IS, PRE set focus, 5.6 with the 1.4 Mk3 converter, Short length, wth Reasonable weight. Comfortable in the hand and Yes sharp.

Oh forgot to mention the Fantastic build of it.

Bought for all the Reasons above and Love it.
 
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Yes, I've had one since they came out. Absolutely sold on it, you don't know the 1.4 is on it in terms of af, IQ etc, and with the x2 (depending on body....I use a 1 Dx mk2) you still have full af selection and the IQ and af are still excellent although it may hunt just a bit more than with the other combo.

It's expensive, I was a fan of the original mk 1 with some reservations, but this just blows it away.

AS Richard says, reasonable weight, you can hand hold it at 800mm f8 and follow birdies flying around easily. Go for it if you can, and I think you'll be able to negotiate a good deal as for reasons I've never understood, Canon just don't push this lens.

Just wait till the 600mm F4 DO comes out, you'll want to sell your house!!

George.
 
BTW, I didn't see the recent post on the mk1, must have a look (or post a link someone???).....been busy with daughter's wedding!!

I'd be happy to send you some RAW files for a look at if you want..via "we transfer)?

George.
 
Thanks for the replies folks, I was going to go for a sigma/canon f/4.0 but I prefer to shoot alot handheld ( 90%) so I looked into the 400mm DO but the reviews for the mk1 were none too kind, hence the question over the mk2. If it is great with the 1.4x and 2.0x converters thats great news, with the lightness this lens offers it seems ideal for my needs.
 
W
Thanks for the replies folks, I was going to go for a sigma/canon f/4.0 but I prefer to shoot alot handheld ( 90%) so I looked into the 400mm DO but the reviews for the mk1 were none too kind, hence the question over the mk2. If it is great with the 1.4x and 2.0x converters thats great news, with the lightness this lens offers it seems ideal for my needs.
What body are you using, Martin?
 
Interesting...glad you got a good one, big reach then!!
 
Guys this is basically the only 400DO is ii thread I have yet found here, Can i ask for thoughts please ??:) oh and OP hope this is ok

I guess I'll have chance to find this out for myself, regards to my Q (question),but hey forgive my impatience,this is probably the biggest life purchase bar a house I've made, waiting is hard,...... for a beastie I can wait years it's part of the game but a lens,hmm not so much, i'ts somewhat tiresome,weird huh:D

Good folks, how will the 400 DO is ii will perform with a 1Div ???? (one might paraphase that with ....relative to a 300 f2.8 is) maybe not a combo that many will have used together,but some of you have experience of all thee tools.

i'm guessing ext 2X iii is going to be ok for static subjects but AF a bit ponderous ,for moving wildlife the 1.4ext iii should be good...right??

Sorry guys such a big deal to me , please forgive my impatience/interuption, it seemed silly to start a new thread , but Martin (OP) if you don't want this here please say :)



cheers

stu



.
 
Guys this is basically the only 400DO is ii thread I have yet found here, Can i ask for thoughts please ??:) oh and OP hope this is ok

I guess I'll have chance to find this out for myself, regards to my Q (question),but hey forgive my impatience,this is probably the biggest life purchase bar a house I've made, waiting is hard,...... for a beastie I can wait years it's part of the game but a lens,hmm not so much, i'ts somewhat tiresome,weird huh:D

Good folks, how will the 400 DO is ii will perform with a 1Div ???? (one might paraphase that with ....relative to a 300 f2.8 is) maybe not a combo that many will have used together,but some of you have experience of all thee tools.

i'm guessing ext 2X iii is going to be ok for static subjects but AF a bit ponderous ,for moving wildlife the 1.4ext iii should be good...right??

Sorry guys such a big deal to me , please forgive my impatience/interuption, it seemed silly to start a new thread , but Martin (OP) if you don't want this here please say :)



cheers

stu



.

Hi Stu, well I don't think there are many posts on the 400DO mk 2, I've only used it with the 1 Dx mk1 and 2, and it is excellent, but with a mk4?....it doesn't have the latest AF systems available in the later bodies, so I suspect it won't really show it's paces to best effect, however you are future proofing yourself rather than getting a mk1.

Is the 300 2.8 a mk 1 or 2?.....I sold my mk 2 when I got the 400mk 2 as I found I wasn't using the 300...and I'd bought a mk 2 100-400 which with the iso performance of the mk 2 !Dx wasn't a problem to lose a stop (or 2).

I use the 400 DO with a 1.4 x mostly, and it's great.

Are you planning on a body upgrade anytime soon?...if so, go for the mk 2 DO, if not then a good mk 1 DO (and check it before you buy) might just fit the bill.

George.
 
Hi Stu.

Looks like a New Body and Lens, good job Interest rates are LOW.


Regards.
 
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Guys this is basically the only 400DO is ii thread I have yet found here, Can i ask for thoughts please ??:) oh and OP hope this is ok

I guess I'll have chance to find this out for myself, regards to my Q (question),but hey forgive my impatience,this is probably the biggest life purchase bar a house I've made, waiting is hard,...... for a beastie I can wait years it's part of the game but a lens,hmm not so much, i'ts somewhat tiresome,weird huh:D

Good folks, how will the 400 DO is ii will perform with a 1Div ???? (one might paraphase that with ....relative to a 300 f2.8 is) maybe not a combo that many will have used together,but some of you have experience of all thee tools.

i'm guessing ext 2X iii is going to be ok for static subjects but AF a bit ponderous ,for moving wildlife the 1.4ext iii should be good...right??

Sorry guys such a big deal to me , please forgive my impatience/interuption, it seemed silly to start a new thread , but Martin (OP) if you don't want this here please say :)



cheers

stu



.
No problems Stu the more info I get about this lens the better, it seems like some have suggested, the forgotten lens, I had thought about a 300mm mk2 with both converters but I thinnk this DO lens fits the bill a little better for what I need.

Martin
 
Martin ,my first thanks to you tis your thread and when this thing gets here if it's ok I'll share some results try and add for you ( but take into account who is holding said camera I am no expert!! )

Martin in the wildlife section somewhere lurking is a thread about hares (mine we might have spoken there),that basically will be a yard stick for a Canon ef 300 f3.8is (MARK ONE VERSION NOT TWO) against what will come next with a 400DO is MARK TWO) in the hands of a tog learning the ropes. It will be updated sometime with the new lens

thank you martin it's horrible waiting !!

Oh forgotton lens ...for me these has always been a draw to these defractive optic lenses the splitting of light and putting back together is all but mysterious all but witch craft..alchemy to loose weight. It's slightly left field Martin and yet the crafftmanship and the science to make it are beguiling. It's silly to say this I should only be thinking of charts and specs,but there is something I can't really articulate here,

This lens even the first incarnate appealed to me on almost a subliminal level, but research said the 300 was a safer bet,this time ,with the latest version.HMMMMMMM.....we'll see:)



l
Hi Stu, well I don't think there are many posts on the 400DO mk 2, I've only used it with the 1 Dx mk1 and 2, and it is excellent, but with a mk4?....it doesn't have the latest AF systems available in the later bodies, so I suspect it won't really show it's paces to best effect, however you are future proofing yourself rather than getting a mk1.

Is the 300 2.8 a mk 1 or 2?.....I sold my mk 2 when I got the 400mk 2 as I found I wasn't using the 300...and I'd bought a mk 2 100-400 which with the iso performance of the mk 2 !Dx wasn't a problem to lose a stop (or 2).

I use the 400 DO with a 1.4 x mostly, and it's great.

Are you planning on a body upgrade anytime soon?...if so, go for the mk 2 DO, if not then a good mk 1 DO (and check it before you buy) might just fit the bill.

George.


George you probably will have used the 1Div though,so you might have an expectation regarding AF performance which is was what I was digging for.

George I have bought a mark two version deal is done only waiting now !
Sure I understand it wont be what the next gen of camera or the gen after that, can achieve AF wise but yes slowly future proofings hence latest exts III;s bought earlier. I just can't do it all at once The deal is done, I have sold my 300f2.8is as part of the purchase. I'll up grade the camera when I can ,but glass first and having 3years of support from canon as a guarantee is kinda nice.Richard's (lost) posts really made me think ,it co incided with a really good deal a birthday and oh hell I am working my butt of for this why not get it slightly early and pay no more for the privalage. the 500f4 was my other option but more costly and again that weight

So I guess with my limited abilities we'll see what the old girl can do with a newer lens..The weight a bit more reach and the 1.4 Af being good enough for bif will do me for the moment George lens wise &better IS too, that will help me) But as you say with a 1Dx or later AF speed is going to be wonderful

. I'm earning this the old way mate cold hard physical graft,huge hours. If I can stay alive the camera shouldn't be too far away, but for someone like me learning one new lens first is I suspect going to be no bad thing

thank you for the reply,I've read many of your words,I appreciate your depth of knowledge

cheers:)


Hi Stu.

Looks like a New Body and Lens, good job Interest rates are LOW.


Regards.


Well I'm slower than a slow thing rich,but yes camera at some stage,but one step at a time mate tis a lot of money I'll earn this one first:D
Mind . I just can't understand why they don't give negative interest to folks like me:rolleyes:,it's a concept I tried to sell to the shop,I didn't win:(,but nothing, no interest on the bit I couldn't find quite yet, is ok huh ;)

Damn good deal mate but this waiting is no fun:(

thanks all

stu
 
Hey Rich,hope Rich is ok I truncate for a pastime:rolleyes:. I am sure it will be great ,I'm just a bit nervous i guess is a fair word. It's so much money bro. But actually the big picture is I saw a second hand one for sale a few weeks back for more than i paid,and these lenses hold their value to well/ I've just had the joy of using my old 300 for nearly three years maybe 4 and sold it for all but the price I bought. for. this facet of a big white is somewhat reassuring..

richard what do you mean by carrying companion please?? Sorry bro i'm a train wreck please forgive ,I can't work out if you mean strap wise maybe bag?? I have used an optech strap wise until now bag naneu ,it's a fab tool although my thoughts have pondered lenstrekkers. I'm very open to suggestions etc. would love advice,Rich I travel light . I have recently invested in a little hi hat tripod and lens master gimbal I can just about stalk with it ,but it's not easy.But it's not really my thing ,a good tool on the right day for me though. The improved is and weight saved over my old lens might make my tripod use lesser but it's not really frequent anyway My only negative with the new DO is I'd rather the lens foot was removable for me that will be something to get used to.

Thanks again the waiting is killing me Oh richard I'll respond to your pm in a mo.but how do you find shooting into the light with the new version??? it's an area i'll no doubt explore

eventually:D

so impatient:rolleyes:

stu
 
I can't work out if you mean strap wise maybe bag

Sorry should have said a small backpack instead of companion, I believe Canon say to Strap the lens and not the camera body.

Use it Handheld for a while, probably find that you use it more that way than with a Tripod, I also like the least amount of Kit to drag around.

Photos below of a Small Manfrotto padded type I bought for this combo, the 1.4 MkIII converter is attached as well.

Also bought a Lencoate cap instead of the monster that is provided, last shot just to prove it is the 400 DO MkII sat on top of the bag.

Regards.

DSC_4960.jpg

DSC_4963.jpg

DSC_4973.jpg

DSC_4969.jpg
 
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Great stuff Richard,thank you,appreciate the pictures very much,ha ha seeing that green line on a shiny new thing is making things no easier,:D

I might well be ok,it might well fit in my bag as a complete unit.,but it's always so damn useful to see how someone else approaches these common problems, I appreciate the time. mate thank you neat little solution

I've had a word with out door photography gear Rich ,they have supplied me with a camo kit and hood cover similar to above great tip.. My lady ordered he walked her through it and delivered for next morn .AWESOME service. A brit too I just can't review covers yet as no lens to asses fit,but awesome service and 1/2 the price of lenscoat or there abouts,product looks sound.

Richard talk to me about straps,what do you use in the field please.?? the optech attachs to the lens lugs , I don't want put any undue stress on the EF mounts but I'm used to the 2.8 which is actually longer and heavier. I'm not sure if it's the best soln. but it certainly works for me!! There might be better though

Buddy I crawl about, I'm a stalker,sure I'll wait for hours,but my chances are better moving I guess I have a skillset slightly different to the norm?? The tripod is really there for when i'm lying in a field for hours with a hare or something the extremes really . A tripod is never going to really fit with what I do...... i'll drag out a hundred yards plus on me tummy to a hare with little to no cover so yes travel very light. even my tiny tripod is a massive hinderence under these circumstances I feel this lens is all but tailored to me we'll see

Hopes are for delivery next few days.


cheers great help:)

stu
 
Hi Stu,

You’re not in the SAS are you, if not you may have lost your vocation.

Sorry can’t help you with Straps don’t use them, personal thing I guess. With regard to your Stalking, I would think the Cameo covers would protect the lens enough while trying to get close to the target you could then maybe use the bag as a rest (low Tripod).

Solutions are not easy, you will have to suck it and see to find the one best suited to your particular needs at the time.

Not much help here, but when all your Kit is together Ideas will form as to what will and won’t work.

Never easy with this hobby, best of luck though.

Regards.
 
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Stu, I take it you bought in the UK?.......are there deals on this lens just now?...another pal of mine is thinking of getting one, but as usual the price is a stumbling block, bit over 6K seems the best just now.

Hope you're going to enjoy iy, I'm sure you will!!.....900mm at 5.6!!!! be interested to hear how the 7D2 gets along with it!!

George.

edit..oops, perhaps it's a mk4 you are using it with, anyway, look forward to your opinion!!
 
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Hi Stu,

You’re not in the SAS are you, if not you may have lost your vocation.

Sorry can’t help you with Straps don’t use them, personal thing I guess. With regard to your Stalking, I would think the Cameo covers would protect the lens enough while trying to get close to the target you could then maybe use the bag as a rest (low Tripod).

Solutions are not easy, you will have to suck it and see to find the one best suited to your particular needs at the time.

Not much help here, but when all your Kit is together Ideas will form as to what will and won’t work.

Never easy with this hobby, best of luck though.

Regards.

No but i'm told I'm a sneaky b*****:D I dunno Rich I wanted to see fox cubs and badgers and stuff as a kid,so found out how the hard way I guess what might work and what def doesn't, Essentially now i'm trying or rather I am adding a camera into what I have always done. with birds and beasties I'm closing mid fifties Rich have worked with animals talk to them like a lunatic, yes have the Drstulittle tag too

look this is a wild baby hare this isn't an isloated incident this is just what happens and more or less always has. Image full frame 420mm plus 1.3 crop,but the frame is not cropped she'll be right in min focus distance say a couple or three meters away and coming to me not away,it will later act as a comparison later when I can get back to them I tend to sit on a subject a while Rich this is when the maigic happens for me,when I know a subject inside out

taken obviously with 300f2.8 is canon 1div and ext14iii hand held iso 5000 processed in dpp4 no selective work in post

_70F1597 by Stuart Philpott, on Flickr



Yup where there's a will.......:) i'll get there mate ,it's just cool to talk to folks with experience with the exact same tools and muse their thoughts



Stu, I take it you bought in the UK?.......are there deals on this lens just now?...another pal of mine is thinking of getting one, but as usual the price is a stumbling block, bit over 6K seems the best just now.

Hope you're going to enjoy iy, I'm sure you will!!.....900mm at 5.6!!!! be interested to hear how the 7D2 gets along with it!!

George.

edit..oops, perhaps it's a mk4 you are using it with, anyway, look forward to your opinion!!

George,yes LCE,local branch. UK stock Wex were fantastic but I had to move fairly quick as I believe the offer/s ended monday 27th,so it was just easier to go to a more local shop get a valuation and move rather than factor in the postage times etc wex offered me a bit more for me old girl as well. Although I didn't buy I was hugely impressed by how they responded !!

George canon had a black friday deal of 10% off plus an extended warrenty of 3years,plus interest free credit of two years to spread payment, There are other offers regarding camera purchase and money off lenses I beleive open for a few months. George it would be best to go through all this on the canon site for your friend I suspect that most of this is still available,but I don't think the the black friday 10% is. I might be wrong please check this. i'm sure I moved so quick because of a 10percent deadline not the other offers,mind some shops might just stand that 10 if your friend moved fast it might be a bargaining chip for him. I've tried to have a lok ,but the offers seem different now. George you have a better brain to asses all this than I but if your friend is after something

Goerge I was caught slightly on the hop here,worried about the 300 being unsupported,but it simply had never occurred to me to sell that as part of a new purchase. Then I clocked all the deals talked long and hard about this with my good lady and moved very fast. Frankly i'd read just about everything I could about the DO Ii anyway,as above the line of lenses fascinate me,so research wise I was good . My only real agro with myself was should I be going for a more convetional 500 f4 .But I feel I made the right choice for what I do ,but these choices are never easy. Plus I am not a guy known for huge self confidence to I constantly self doubt my choices

I hope this helps.if I'm ever fortunate enough to purchase a big white in the future I know I'll watch and look for deals by canon,frankly for me a perfect storm of events made a huge choice happen very quickly

Yup a 1div (ha ha incidentally I agonised over that choice too for my camera 7Dii or 1Div but no I don't use a 7Dii) so if I'm right with a 1.4ext at 5.6 ill be at the FF equivilent of 728............ 2x extii will give me 1040 if I've got my maths right:)

Thanks for the wishes mate I'm sure it will be a blast the 300 is such a stonking lens I found it very hard to part with and could almost have just grabbed the newer version as an easy way out,but that extra reach might be useful. Tricky though the image above tells you already that I am too close at times, a 100-400 was also in my mind. not easy these choices !!

many thanks both

stu
 
Thanks Stuart, George and Canonbabie for all the replies and if all works out for me I will be joining the ranks of the 400mm DO mk2 owners by around maay next year, I look forward to upcoming DO mk2 shots of which we can compare and perhaps share tips on a lens that has been under the radar a bit, compared to other Canon L series lenses. Maybe a 400mm DO mini meet up could be in the pipeline:)
 
Thanks Stuart, George and Canonbabie for all the replies and if all works out for me I will be joining the ranks of the 400mm DO mk2 owners by around maay next year, I look forward to upcoming DO mk2 shots of which we can compare and perhaps share tips on a lens that has been under the radar a bit, compared to other Canon L series lenses. Maybe a 400mm DO mini meet up could be in the pipeline:)

Well I hope you can stretch to it, Martin, and we can keep this thread going from time to time and swap any ideas!!

George.
 
I love mine I use it with the 1dx, 5d mkiii and 7d mkii it works really well with the 7d mkii and 1.4 extenders there is a caveat with this though not all 7d mkii's were built equal.
Twin the 400mm f4 do mkii with the 70-200mm f2.8 mkii and you cover most eventualities for wildlife especially if you chuck in 1.4 and 2x extenders. 70-1280mm with 2 bodies 2 lenses and 2 extenders and very easy to carry.
 
Cheers for the input Rich (lost above) can't wait to try it.

I'm having a few probs guys,two weeks in and no glass i'm getting impatient now

. Interesting : I scouted everywhere sent out letters for valuation of my old lens spoke to folks about if there was stock in EU of the 400DO ii. I was clearly told by one vendor that there was no EU stock so they couldn't give me any form of delivery date,they rang someone somewhere to confirm this and came back to me with that info. Maybe that main EU stock base distribution center was in the netherlands???

. LCE rang their rep he told them it was in stock and delivery would be around a week maybe two at worst but almost always said senarios pan out to around a week wait. LCE are trying to get a delivery date finalised today for me.

Somehow, I feel someone somewhere, maybe on commission, has bean telling porkies to get the sale, I might be way off base ,but something isn't adding up.

Frankly with a trip planned for my lasses birthday based on seals and images now not happening and nearly £6K out of pocket ,no lens a bit of time off(ok brief hos appnt) and blumming snow on the ground i'm getting more than a little miffed that there is any kind of ambiguity over a sale of this expense

I guess it is how it is and I have no option but to take it on the chin .I strongly suspect the shop isn't at fault I was there when he rang the rep to confirm stock availability I can't believe that young guy was told one thing and looked me in the eye and lied when he put the phone down

I know there aren't huge stocks of this lens I could only find a couple in stock around the UK So I went to some effort to find a source that could supply in a week or so.

Martin if you are getting one then although this doesn't really ad any image or info about the actual product ,it might help with your purchase process.

i'm starting to fear that I might be waiting a good while that there was never any EU stock and those boffins at cannon might just be conjuring my glass out of the ether as we speak

I mean c'mon a big company like canon can't even tell a shop when they can deliver a six and a half thousand pound bit of kit that they don't make many of anyway. They know exactly what they have and where they are.

cobblers !!!!!

someone's pulling a fast one here.

Any thoughts from you more experienced folks whom have been fortunate enough to be able to buy new big whites in the past?? I sort of suspect to hear this is par for the course,but to me it's shocking,it's so much money one would think that one might be treated a little better than this !!

Martin if you do buy it might be worth going to a shop that has stock,the worry there is of course a scarce six grand lens coming to a shop staffed by folks whom might just wanna have a go..... as an aside.make sure that box isn't opened ,;)

cheers

stu
 
Stu, sorry to hear you're having problems!!

I can't imagine a company like LCE telling porkies, but surely they have good enough contacts at Canon to get a definitive answer?...I'd be speaking to someone senior there as a start.

Even if it's not in stock in the UK and they have to get it from a central warehouse in Europe it shouldn't take that long?

Have you tried calling Frankie Jim from CPS to give him the story?

He just might be able to help, or alternatively get you one from their loan stock as a stop gap.

I heard at the beginning of production that numbers were very limited, but that should be behind them now.

It, in my experience, isn't par for the course FWIW, Stu.

Let us know how you get on.

George.
 
George LCE aren't telling porkies ,it's who ever he spoke to at canon .LCE have done everything to make this right offered me alternative lens quash the deal etc etc and been apologising profusely,which I won't accept as they have done nowt wrong !!

I now have a delivery date for 22nd Dec. But, if that comes in late,which is plausible, I've been told, then I might also missout on having it for my chimbo break aswell. I'm not a happy man at the moment mate..... not happy at all:banghead::banghead::banghead:

George although I haven't yet enough gear to probably be a member of canon cps,in time that will come if you could pm me Frankie's number please I'd be very grateful if not no probs I understand but I'll contact canon anyway.


Bob I was trying to do this right ya know UK stock an all that,I could have gone to park they have one and offered to take my 300. I know there is the odd one about here and there,but certainly not many It's the fact that someone from canon has told LCE that they, canon ,can supply in a given time frame .Then once they have me dosh it's a totally different story, Sure I can recind all this ,but it isn't the point I will still have to buy from canon I'm not going to jump marques. Frankly mate I wanted to support me local ish camera shop where I can go and build good old customer/sales relationships. I don't blame LCE at all, they have been fed some BS by a rep and sadly both LCE and I are the victims


thanks both I appreciate the help I really do

stu
 
Canon confirm no EU stock,they say that what might have happened is that stock is supplied to various countries in EU ,so stock levels can change quickly,especially with a lens like this stocked in low numbers. Yeah ok, then why was I told earier that there was no stock in EU by a separate party when they rang up on my behalf,did it suddenly come in and vanish without trace?? A batch of 6K lenses???? hmmmm !!!

Canon will try to help speed up delivery,but seen as canon UK don't know where these lenses are until they hit the EU base,by boat,I'm probably going to have little luck bar whispering incantations to the gods here.

I've also been told the 400 do is ii achieving higher than expected sales at this time, not that this helps much

Ahh well, both me and the shop are still smiling,I asked if they might just get canon to slip in a 1dxii into the box by way of compensation.... fair play, the lad's gonna ask for me:)

It seems i'm pretty much destined to wait now,besides being pretty fed up it's also sort of sad.

One sort of wants to champion the marque of camera one uses and the company that made one's tools.Yet even a six grand purchase buys one nowt in that regard.I spent nearly an hour on hold ,left my number for customer services to come back ,they didn't

but worse is because I'm me I wanted to trust them ,even though the idiot that I am did the homework and knew the facts I still wanted to believe in canon


tough this I'll sign off there i'm apt to start spitting fire. suffice to say my special birthday treat for my lady is binned
and as a guy that's gone out and grafted all hours for this privalidge this one is leaving a damn bitter taste in my mouth

but I repeat utterly no blame to LCE they.ve been great:cool:

sorry old tale !!

stu
 
Thanks for all the info on the problems with getting the 400mm DO, so I suppose I at least know what to expect from canon etc, perhaps things might be ironed out by the time I hand over any hard earned.
 
Thanks for all the info on the problems with getting the 400mm DO, so I suppose I at least know what to expect from canon etc, perhaps things might be ironed out by the time I hand over any hard earned.

I got an call from LCE they said I'd def have the lens for chistmas said I'd caused a stir,hmm not so much.......... two hours or so on hold to canon services ,finally get a pick up ,oh that's a professional lens" I'll put you through to cps " 3 choices for key pad I press three, "hello we are a publishing company we make canons manuals" Me "OMG sorry ,how has this happened ,can you send me back to switch board?? " No came the reply.

George tried to help ,I'm not a cps member they couldn't help but cheers George for the effort, thank you !!!!!!!!!!!!!

Rang swtich boards told them of my problems,well we can't really help but here's our customer care email addy .....they always get back to you in 24 hours...................................................We are 48 hours plus in or is it more........................... no reply

Martin i'm inclined to say don't be daft If canon can't track their own shipments why do you think things might possibly change why would they change you aren't going to run off and buy another marque are you??

Thing is I adore the tools canon make I adore using them,I so desparately want to tell you how incredible canon have treated me I so desparately want to shout how incredible canon service is .

But this is my first experience of spending 6000 pound with canon and simply I'd be lying to you if I said the above

MAN THAT IS SO HARD !!:(

I had to double back because a lorry couldn't get up a hill on our road as we went of to work,so popped into home to give me lass a kiss,as ya do:D. That's when I was handed the phone and told something about the 15th and that I would def have my lens for christmas. After another obscene hour day I frankly am just waiting,I can't badger folks while working from dawn till beyond dusk. even being the stubbon sod I am I'm just about resigned now to........what will be will be. I want that lens Martin canon know that ,why would they possible own this???

They canon UK could ring canon japan,say we have wronged one of our customers. He's spent 6K with us, we canon promised him delivery in a set time frame, we will own this and make it right as best we can . We'll put a lens on a plane and sort this,....................

I know I know never going to happen,but they really could do this. It isn't out landish to make good a wrong, canon can afford this and then I'd be here shouting how amazing canon are to you mate

Martin that's the bit that hurts,because in my heart I don't want to write all this ,tis lame and boring

I want to tell you how awesome canon are that they made a mistake ...we all make mistakes,none of us are perfect.... I'd forgive in a snapshot and be here telling you how they moved mountains to make it right

that would be so cool Martin i'd genuinely love to be here saying that

as above sad old tale this

stu
 
Stu, actually the people that do some of the Canon publicity work and do have some connection with CPS are indeed a publishing company near Oxford I believe, and they might just be worth having a word with....I hadn't thought of them.

They publish the EOS magazine (which incidentally is an excellent buy IMHO) ..I'm not sure of the exact relationship with Canon, but it can't do any harm to speak to them.

Their phone no is 01869 331741 (it's Robert Scott publishing).

Others may have more info, but it's worth giving them a shout.....probably can't help but you never know!

George.
 
Stu, actually the people that do some of the Canon publicity work and do have some connection with CPS are indeed a publishing company near Oxford I believe, and they might just be worth having a word with....I hadn't thought of them.

They publish the EOS magazine (which incidentally is an excellent buy IMHO) ..I'm not sure of the exact relationship with Canon, but it can't do any harm to speak to them.

Their phone no is 01869 331741 (it's Robert Scott publishing).

Others may have more info, but it's worth giving them a shout.....probably can't help but you never know!

George.


Yes George that;s it robert scott and I do believe they mentioned Oxford. Honestly buddy I was so full of apologies for bothering them I didn't talk for long although I did mention what had happened and I got the impression they couldn't help much. Getting them from the switch board after waiting so so long on hold,completely threw me George .

Buddy genuine heart felt thanks for all your kindness and efforts,you don't know me,but you are far more educated than I am in these matters,and I know you have tried to get me up to speed

cheers mate I have a lead I'll follow up first,i'm told I'll definitely have the lens for chistmas,which is something really special to look forwards too,but there is still that tinge of worry,which is understandable I guess

You have a wonderful chistmas George, thank you !!

Stu
 
Well I'll be very interested to hear how your contact with the MD goes, Stu!!

Great idea!!

Sorry couldn't be of more help,

Best to you for Christmas as well, let's hope Santa brings the lens!!

George.
 
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