E-Infinity Online Camera Store.

For the avoidance of doubt,
Section 75; the CC company must pay the seller direct.
If you buy from a large company on Paypal ie; Currys Ebay Store, etc you often get taken to their own settlement page with purchase options. In this case the CC company are dealing direct with Currys.
If you buy from Joe Smith on Ebay the payment by CC card is handled by Paypal therefore the CC company has no access to the sellers bank details etc.
 
What can confuse issues is that Paypal can be a payment processor as well so they can handle direct CC payments the same way you'd make a normal CC payment which doesn't go through your Paypal account. That's why I was clarifying what the CC payment option was exactly.
 
If I had the choice I would buy direct and pay with credit card, it's a lot safer.
 
admirable said:
If I had the choice I would buy direct and pay with credit card, it's a lot safer.
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It's not as straightforward as that, I'm sure it will be delivered fine but I've had a couple of friends hit issues with grey imports after purchase and the credit card companies have been unhelpful to say the least and didn't understand the lack of UK warranty. If it was in the UK I'd be paying direct CC no question but given ebay buyer protection is very strong (although more time limited) I'm less sure.
 
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Ah, this is the problem with importing, the folk who do have issues when deals turn sour, faulty goods and getting caught for the duty rarely speak out I think due to the embarrassment factor.
 
admirable said:
Ah, this is the problem with importing, the folk who do have issues when deals turn sour, faulty goods and getting caught for the duty rarely speak out I think due to the embarrassment factor.
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Embarrassment factor?! I've never seen that being the case nor anyone speaking out, the possible lack of warranty is always a potential issue with grey imports which needs to be weighed against the money saved.
 
JohnMcL7 said:
Embarrassment factor?! I've never seen that being the case nor anyone speaking out, the possible lack of warranty is always a potential issue with grey imports which needs to be weighed against the money saved.
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Exactly, everyone wants to blow the trumpet when all goes well but unwilling to share the doom and gloom when it goes T's up!
 
A £50 voucher for ebay swung it that way so ordered the camera and it was delivered within six days, no fees either.
 
JohnMcL7 said:
Embarrassment factor?! I've never seen that being the case nor anyone speaking out, the possible lack of warranty is always a potential issue with grey imports which needs to be weighed against the money saved.
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There is no "possible lack of warranty" Everything offered by the grey importers has a warranty, it's just not the manufacturer warranty. In fact, in some cases the seller warranty is better, or at least lasts longer, than the manufacturer warranty. If anything goes wrong, the repairers are often the same companies used by the regular importers.
admirable said:
Exactly, everyone wants to blow the trumpet when all goes well but unwilling to share the doom and gloom when it goes T's up!
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I suppose it reflects the quality and reliability of modern photographic equipment, but I've never needed to make a warranty claim on either a grey or a normally purchased item.
 
hypnotic said:
Used E-Infinity a couple of times and found to be fine ... Just don't trust their delivery estimates. They seem to take a while before packing etc. All my items took close to two weeks to arrive instead of the stated three to four days.
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I have used them a lot and I think you have been a bit unlucky. I would say it has been an average go 5-6 days for delivery for most items. one or two quicker or slower.
 
Brian G said:
There is no "possible lack of warranty" Everything offered by the grey importers has a warranty, it's just not the manufacturer warranty. In fact, in some cases the seller warranty is better, or at least lasts longer, than the manufacturer warranty. If anything goes wrong, the repairers are often the same companies used by the regular importers.

I suppose it reflects the quality and reliability of modern photographic equipment, but I've never needed to make a warranty claim on either a grey or a normally purchased item.
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I have had a couple of potential issues. On both occasions e-infinity informed me without pushing them that they would pay for all repairs. As it happens Nikon repaired myZ6 under an advisory notice free of charge and the other was me using the damn camera wrongly.
 
Brian G said:
There is no "possible lack of warranty" Everything offered by the grey importers has a warranty, it's just not the manufacturer warranty. In fact, in some cases the seller warranty is better, or at least lasts longer, than the manufacturer warranty. If anything goes wrong, the repairers are often the same companies used by the regular importers.

I suppose it reflects the quality and reliability of modern photographic equipment, but I've never needed to make a warranty claim on either a grey or a normally purchased item.
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There very much is a possible lack of warranty speaking from experience and it's flat out wrong to even suggest otherwise, the seller has no legal obligation to provide a warranty so you're at their mercy whether they do so or not and even if they do, it could take a long, long time to get resolved. That's assuming the seller even still exists which there is no guarantee of either, if that happens with a UK sourced device you're still able to get warranty coverage from the manufacturer.

Therefore it's entirely sensible when weighing up grey import prices to assume there will be no warranty against the likelihood of failure and the cost saving even though it's hopefully not going to be the case. This time the camera body was nearly half the UK price and lower than other second hand ones which definitely had no warranty so it's a reasonable bet whereas if the price was a lot closer I'd stump up for a UK one. I don't have anything against grey imports but I think people should be clear about what they are first, too often they find out the hard way after being misled about the potential lack of support.
 
For info on delivery times I purchase a Nikon 85mm f/1.8G from E-Infinity - the order was placed Tuesday 14th and the lens was delivered by Royal Mail Sat 18th.
Was going to buy a used one from Mpb but new from E-Infinity was only about £18 more.
 
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Hi long time lurker here, can't seem to find their ebay store, anyone know if they have they it down? I've bought from their normal store before but was hoping to use the ebay 10% off that's running now,
 
lambchop said:
Hi long time lurker here, can't seem to find their ebay store, anyone know if they have they it down? I've bought from their normal store before but was hoping to use the ebay 10% off that's running now,
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their ebay store runs by several names but I don't think 10% offer is valid with their store.
the only camera store its valid with is the camera store cardiff one.
 
nandbytes said:
their ebay store runs by several names but I don't think 10% offer is valid with their store.
the only camera store its valid with is the camera store cardiff one.
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Hey thanks for replying, okay well I guess it doesn't matter then but no amount of googling for it has turned up a valid e infinity ebay store, only one I managed to see that had any equipment listed was on the Australian ebay site, which doesn't seem to be much use for UK buyers. Hey ho
 
JohnMcL7 said:
There very much is a possible lack of warranty speaking from experience and it's flat out wrong to even suggest otherwise, the seller has no legal obligation to provide a warranty so you're at their mercy whether they do so or not and even if they do, it could take a long, long time to get resolved. That's assuming the seller even still exists which there is no guarantee of either, if that happens with a UK sourced device you're still able to get warranty coverage from the manufacturer.
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Just curious if you typically get any manufacturer's warranty at all (even one only valid in, say, Hong Kong rather than the UK)? Although in the UK the primary responsibility for sorting stuff out is with the retailer, I suppose if I bought something at Jessops and they finally went bust permanently, I'd still have the manufacturer's warranty and could deal with them directly. But with a defunct grey market seller, even if I were prepared to return the item to the country of origin at my own expense, would I be out of luck?
 
Retune said:
Just curious if you typically get any manufacturer's warranty at all (even one only valid in, say, Hong Kong rather than the UK)? Although in the UK the primary responsibility for sorting stuff out is with the retailer, I suppose if I bought something at Jessops and they finally went bust permanently, I'd still have the manufacturer's warranty and could deal with them directly. But with a defunct grey market seller, even if I were prepared to return the item to the country of origin at my own expense, would I be out of luck?
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E-infinity, Panamoz etc. have been around for some time and there have been no issues with warranty repairs that I am aware of. I recently had an issue with my Nikon Z6's skin peeling. Even though Nikon knew it was a grey import they replaced the skin free of charge and paid for the courier both ways. At the same time e-infinity also said they would pay for repairs if it proved necessary.. It didn't. If your seller goes bust you may still get repairs carried out free from the manufacturer but I would suggest you factor in you may need to pay... Stick to the well known companies and you should be ok regarding warranty.
 
JohnMcL7 said:
What can confuse issues is that Paypal can be a payment processor as well so they can handle direct CC payments the same way you'd make a normal CC payment which doesn't go through your Paypal account. That's why I was clarifying what the CC payment option was exactly.
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PayPal is NOT a bank, and is therefore not subject to the rules and regulation that banks are. Caveat Emptor.
 
Brian G said:
PayPal is NOT a bank, and is therefore not subject to the rules and regulation that banks are. Caveat Emptor.
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I would suggest it’s a far more modern way of paying and offers many advantages over the failing banking industry which lets be honest isn’t all that regardless of regulation.

PayPal do offer credit themselves directly so must be regulated in some way though.
 
Brazo said:
I would suggest it’s a far more modern way of paying and offers many advantages over the failing banking industry which lets be honest isn’t all that regardless of regulation.

PayPal do offer credit themselves directly so must be regulated in some way though.
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If you prefer to do business with an organisation that is not regulated by the FCA then that's up to you.

I've heard so many horror stories about Paypal I prefer to do as little business with them as possible.
 
Retune said:
Just curious if you typically get any manufacturer's warranty at all (even one only valid in, say, Hong Kong rather than the UK)? Although in the UK the primary responsibility for sorting stuff out is with the retailer, I suppose if I bought something at Jessops and they finally went bust permanently, I'd still have the manufacturer's warranty and could deal with them directly. But with a defunct grey market seller, even if I were prepared to return the item to the country of origin at my own expense, would I be out of luck?
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Yes, the device still has a warranty in its original country but you may not be able to deal with them from a different country. In some cases the retailer may pay for the repair in the UK whereas in others they facilitate the repair in the original country under the device's original warranty. I've seen some people get on fine with grey import repairs and some have had total nightmares with them as it can vary hugely between manufacturer and retailer hence I work on the basis of no warranty when weighing up the choices. Some people assume that means never to buy grey imports but it's more the discount has to be worth it and I've now bought several times from E-infinity.

Brazo said:
I would suggest it’s a far more modern way of paying and offers many advantages over the failing banking industry which lets be honest isn’t all that regardless of regulation.
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It is 'all that' because you have actual legal protection which makes the CC provider jointly whereas with Paypal you have nothing at all, if you're not happy with Paypal's decision or their handling then tough luck. It's similar to the voluntary chargeback scheme on debit cards which is made out to be equivalent to the protection of a credit card but it's not at all, it's nothing more than a goodwill gesture from the provider and again if you don't get your money back or unhappy with the process, tough luck because you have no comeback on it. It's a crucial distinction many understand nor appreciate how strong Section 75 protection actually is.

PayPal do offer credit themselves directly so must be regulated in some way though.
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Paypal offer many different services and do come under different regulations, they do also function as a direct backend payment processor which can confuse even the banks because this is a standard financial function coming under standard rules and nothing to do with the more familiar Paypal system of making payments. But none of that matters when it comes to a standard Paypal payment, you are still making a payment to Paypal as an agent who then transfer the money to the seller, with no direct relationship between buyer and seller there's no S75 protection so you have to deal with Paypal for any issues.
 
JohnMcL7 said:
Yes, the device still has a warranty in its original country but you may not be able to deal with them from a different country. In some cases the retailer may pay for the repair in the UK whereas in others they facilitate the repair in the original country under the device's original warranty. I've seen some people get on fine with grey import repairs and some have had total nightmares with them as it can vary hugely between manufacturer and retailer hence I work on the basis of no warranty when weighing up the choices. Some people assume that means never to buy grey imports but it's more the discount has to be worth it and I've now bought several times from E-infinity.



It is 'all that' because you have actual legal protection which makes the CC provider jointly whereas with Paypal you have nothing at all, if you're not happy with Paypal's decision or their handling then tough luck. It's similar to the voluntary chargeback scheme on debit cards which is made out to be equivalent to the protection of a credit card but it's not at all, it's nothing more than a goodwill gesture from the provider and again if you don't get your money back or unhappy with the process, tough luck because you have no comeback on it. It's a crucial distinction many understand nor appreciate how strong Section 75 protection actually is.



Paypal offer many different services and do come under different regulations, they do also function as a direct backend payment processor which can confuse even the banks because this is a standard financial function coming under standard rules and nothing to do with the more familiar Paypal system of making payments. But none of that matters when it comes to a standard Paypal payment, you are still making a payment to Paypal as an agent who then transfer the money to the seller, with no direct relationship between buyer and seller there's no S75 protection so you have to deal with Paypal for any issues.
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My understanding is that PayPal credit is subject to s.75
 
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