Whoa - that's not right!
Why keep so many empty bottles in the kitchen
My XF1 is over exposing very badly, it only seems to be doing this when the lens is at 50mm or over. Hope the camera is not knackered. Just checked the receipt, dated 24/03/14 so warranty is out . Just have to do a little more testing, and see if I can figure out what's wrong with it !
I was actually thinking of trying to pick up a 2nd hand XF1, but there really seems to be too many starting to show faults. I've got a Sony RX100 which is very pocketable and has a bigger sensor, but having 4 other Fuji cameras I thought the similar control method would outweigh the slightly bigger size and smaller sensor. Not so sure now
Uh oh. I hate to be the doom monger but that's how mine started playing up. I predict within 2 weeks all your photos will be green or magenta.My XF1 is over exposing very badly, it only seems to be doing this when the lens is at 50mm or over. Hope the camera is not knackered. Just checked the receipt, dated 24/03/14 so warranty is out . Just have to do a little more testing, and see if I can figure out what's wrong with it !
Uh oh. I hate to be the doom monger but that's how mine started playing up. I predict within 2 weeks all your photos will be green or magenta.
I would still contact Fuji though - it might be out of 'official' warranty but given how many XF1s have failed, it's clearly an inherent fault at manufacture so should be covered by the 6 year limit of the Sales of Goods Act.
Nowt wrong with asking (nicely)...
I think a green hue has already started to creep in , I will assume the Camera is knackered then. Don't really think I will get much joy from Fuji. Time to start looking for another small pocketable camera I think.
If you don't ask, you don't get...
Worst they can say is no?!
I have sent off the contact form on their site, camera details serial number etc. Wonder if I will hear back from them ?
John, given the number of people who have reported the same problem, it has to be worth contacting Fuji about that issue, The worst they can do is say "Tough" and they may well do the necessary work FoC - got to be worth an e-mail!
I feel left out! Ive seen so many comments about this happening to the XF-1, and im just waiting for it to happen to mine now
I am sort of accepting that fuji probably wont do anything about it. So I will just move on and have loads of fun deciding what other small pocketable camera I can now go out and buy.
Little hint, it might not be a fuji even though I loved the images from them.
The Sale of Goods Act says that your camera must be fit for purpose.
It must be as described. It must be of satisfactory quality, sufficiently durable, free from any defects.
If you've ignored the manufacturer's warnings and have been leaving the camera out in the rain, then you probably haven't got much of a case.
But if the camera has been lovingly treated and has still conked out that suggests something may have been wrong with it at the very beginning.
It works like this. For the first four-five weeks you have a "right of rejection" - if the item you've bought breaks down, you can demand a refund.
For the next six months, you are entitled to replacement or repair of the goods. It is up to the retailer to prove there was nothing wrong with it if they wish to get out of having to do the work. And then after six months, there is still a duty to replace or repair faulty goods, but the onus is on you, the consumer, to prove that there was something wrong.
And the key time span is six years. That's how long goods may be covered by the Sale of Goods Act. It all depends on what "sufficiently durable" means. If a light bulb goes after 13 months, you are not going to be overly gutted. If your camera is unuseable after the same time span you have every right to be annoyed and seek redress from the manufacturer.
The government's guidelines say: "Goods are of satisfactory quality if they reach the standard that a reasonable person would regard as satisfactory, taking into account the price and any description."
Just a little over a year old, so I don't think fuji will be interested. They have not even bothered to answer my messages!
Will give it a try, if they don't reply to my last message.An email or letter containing the words "Sales of Goods Act" "Trading Standards" "unfit for purpose" and "repair, replacement or compensation" usually works in my experience.
Customer Services for a company like this will tend to only work normal office hours, so I wouldn't expect an a response over the weekend. I normally give a full working week before chasing, unless the company has a stated target response of sooner.Already contacted them about the overexposure and other little niggle problems it's developed. Contacted them on Friday, not heard anything back so far.