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- Nigel
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After being made redundant recently (via email which was a nice touch) I now know how s*** one can feel when you are faced with the thought of being out of work (I have now found another job fortunately) . This got me thinking about the way some businesses conduct themselves, not to their customers but to their own employees. British airways during the pandemic were one of the first to force changes on their staff by proposing to make them redundant and then re-employing them on new (and apparently worse) contracts, now British gas are looking to do the same to some of their workforce. They will all use the same story of 'improving customer experience' etc. ,well from personal experience as a former engineer with BG , the customers experience has been crap for years, getting engineers to push sales down the throats of the customer at every opportunity just doesn't work, they get cheesed off eventually and go elsewhere. Customers used to respect and trust the engineers, not so much anymore.
https://www.bbc.co.uk/news/business-53433452
https://www.bbc.co.uk/news/business-53433452