What video camera is best to record an 85" QLED t/v screen?

Sangoma · 14 May 2024

After sales service seem to be a thing with Samsung.

Somewhere about 18-20 years ago we bought a Samsung LED TV (not long after they became popular) and it failed before it was 2 years old.
Samsung responded in a similar way to what you have receved.

On searching, I found there were hundreds probably thousands of complaints of the same fault.
It turned out they were using substandard capacitors in the power supplies, and no matter how many complaints there were, they were not going to to anything about it.

Fortunately at that time the power supply was a separate unit, I replaced all the capacitors (electrolytics) and it is still working to this day.

If there is any similarity to your problem, you won't be the only one with it!

Fixer · 14 May 2024

I have read the folowing 1)

ecoleman said:
The OP paid with a debit card. Chargeback is not an option.

The lesson is, never buy expensive items on a debit card.

Debit Card purchases CAN be refunded by the bank . . .

ecoleman · 14 May 2024

Fixer said:
I have read the folowing 1)

Debit Card purchases CAN be refunded by the bank . . .

View attachment 422971

Please read the entire paragraph carefully instead if selectively highlighting the bit you think is relevant.

A debit card chargeback can be used where an item has not been received or the goods received have been mis-sold, mis-described or are of unsatisfactory quality. You have 120 days to claim. Chargeback is not law and the card issuer has no obligation to give you your money back.

The OP would need to chargeback under Section 75 which is NOT applicable to debit cards.

Adam-G · 14 May 2024

I think you'll struggle to prove fault without having a consistent source and the before/after footage.

Even the best upscalers are limited to what they're fed. If you're just watching a broadcast via your TV provider, there could be a chance that the channel broadcaster itself has lowered its bitrate which would have an effect on the output giving the impression of faulty upscaling.

If you're watching on a fixed source like a DVD, this won't be the case. If it is a disc it could be that your player has taken upscaling duties from the TV or vice versa.

Just a couple of ideas off the top of my head.

domart · 14 May 2024

to be clear, your TV is upscaling- otherwise how else would it be taking a SD/HD signal and 'scaling it up' to fill a 4k panel, with no upscaling it would just be a small part of the screen

but it will probably have some sort of AI (insert buzzword here) 'upscaler mode' to add in some detail and handle the process, as a 1080p signal will look ok on a 4k 85" but a less than 1080p signal is going to look absolutely horrible on a big tv, I watched a VHS on my 65" OLED and wow it was bad.

So I think we need to think about this logically: if a few months ago things were looking fine, and now presumably looking at the same content (from the same source?) is looking poor, something has changed, there is a chance your TV is defective, although how a software feature can fail is confusing me, unless it's handled by a chip? As Adam G says above it could be out of your control, where you're getting your content on might have slashed their output quality, maybe your internet is choked up, despite having fast internet at home it was defaulting to giving me 720p content so naturally things looked awful on my 4k TV

So I would make sure you're using a fixed source, and make sure that absolutely all the settings are correct, i'd maybe even try and reset the TV to factory defaults and go from there

Fixer · 14 May 2024

ecoleman said:
Please read the entire paragraph carefully instead if selectively highlighting the bit you think is relevant.

A debit card chargeback can be used where an item has not been received or the goods received have been mis-sold, mis-described or are of unsatisfactory quality. You have 120 days to claim. Chargeback is not law and the card issuer has no obligation to give you your money back.

The OP would need to chargeback under Section 75 which is NOT applicable to debit cards.

Hi . . . If you don't ask you don't get . . . Chargeback should not be dismissed. The bank could help thus :

ecoleman · 14 May 2024

Fixer said:
Hi . . . If you don't ask you don't get . . . Chargeback should not be dismissed. The bank could help thus :

View attachment 422976

They won't. The TV is 18 months old.

Once again you have highlighted some headlines but failed to read the entire page. Does you mouse scroll?

Fixer · 14 May 2024

ecoleman said:
They won't. The TV is 18 months old.

Once again you have highlighted some headlines but failed to read the entire page. Does you mouse scroll?

Hi . . . Yes my mouse does scroll . . . AND I am able to read . . . I apologise as I did not know you were the CEO of the OP's bank, however :
The 5year warranty might not have been honoured and the bank might assist either through the 540 day limit or its own discretion . . . like I commented just above, if you don't ask you don't get.

ecoleman · 14 May 2024

Fixer said:
Hi . . . Yes my mouse does scroll . . . AND I am able to read . . . I apologise as I did not know you were the CEO of the OP's bank, however :
The 5year warranty might not have been honoured and the bank might assist either through the 540 day limit or its own discretion . . . like I commented just above, if you don't ask you don't get.
View attachment 422977

540 days? Now you're just making stuff up.

Patrick1953 · 14 May 2024

4wd said:
'Generally' appliances like this can be reset to factory condition, which can resolve problems which have developed with firmware and drivers etc.
It would likely want to updates again but getting latest onto clean base as it were might avoid any problems introduced by incremental updates.
Or maybe you did this already.

As for recording what it's doing, you would struggle to do better than a good phone.
Or rather getting good results with a more serious video camera and rendering in a way to clearly show the issues isn't something you could do without quite a bit of trial and error learning curve.
So it would be better to enlist outside help IMO even for 'good phone' like recent iphone or google pixel.
This could be best anyway as you could concentrate on describing the issue as you demonstrate them.

Hello, yes I've used reset a number of times through the options menu as have Samsung via their terrible remote diagnosis two times, but nothing changed. It was very annoying as it cancelled all my passwords for the various apps and channels which then took ages for me to reset. One of the engineers took some photos with his smartphone and he pointed out that mobile phones can make LED screens look bad because they try to correct the visual faults and in so doing create their own artefacts that spoil the image. He showed me the pics he'd taken and they were covered in weird herringbone effects that drowned out the faults we were trying to show. He said I'd need a good quality video camera that didn't try to impose extraneous images or artifacts and would record the raw image as seen. I think he was telling the truth or maybe he had other motives. I've decided that I don't need an engineer to help but maybe a professional video photographer who takes wedding videos. As long as they have a good quality video camera, that might be the best way forward for me.

Patrick1953 · 15 May 2024

domart said:
to be clear, your TV is upscaling- otherwise how else would it be taking a SD/HD signal and 'scaling it up' to fill a 4k panel, with no upscaling it would just be a small part of the screen

but it will probably have some sort of AI (insert buzzword here) 'upscaler mode' to add in some detail and handle the process, as a 1080p signal will look ok on a 4k 85" but a less than 1080p signal is going to look absolutely horrible on a big tv, I watched a VHS on my 65" OLED and wow it was bad.

So I think we need to think about this logically: if a few months ago things were looking fine, and now presumably looking at the same content (from the same source?) is looking poor, something has changed, there is a chance your TV is defective, although how a software feature can fail is confusing me, unless it's handled by a chip? As Adam G says above it could be out of your control, where you're getting your content on might have slashed their output quality, maybe your internet is choked up, despite having fast internet at home it was defaulting to giving me 720p content so naturally things looked awful on my 4k TV

So I would make sure you're using a fixed source, and make sure that absolutely all the settings are correct, i'd maybe even try and reset the TV to factory defaults and go from there

I tried resetting to factory defaults as did Samsung remotely but nothing changed. The problem occurs on all inputs, Virgin t/v box, Samsung T/V Plus via wi-fi, Utube via wi-fi and Terrestrial t/v. Virgin tested all their lines and found no fault but they changed my wi-fi router and Virgin box because I threatened to leave and go to Sky. I'm on the fastest 550 Mbs service and at 8k everything looks fantastic, but at lower resolutions it gets worse. Bear in mind that this hasn't happened just once or twice which could be explained by faults down the line or bottlenecks or slow service. This problem began in early March and has been permanent ever since. It was like someone flicked a switch and suddenly all services were affected. I can only watch stuff that's in 8k and some UHD but only if it's in HDR, everything else is poor or bad unless I shrink the screen down to a smaller size such as 55", 40" or 25" in which case I can comfortably watch it. Also other faults are developing. The sound no longer tracks the on screen action which used to be very good, but stays in the center of the screen. The sound randomly cuts out when changing channels. Recently it has started changing channels all on its own. And last week when I first start the t/v it takes ages to show the selected channel and keeps jumping between channels for a few seconds. It almost seems like the faults are cascading, god knows what will go wrong next.

domart · 15 May 2024

Patrick1953 said:
I tried resetting to factory defaults as did Samsung remotely but nothing changed. The problem occurs on all inputs, Virgin t/v box, Samsung T/V Plus via wi-fi, Utube via wi-fi and Terrestrial t/v. Virgin tested all their lines and found no fault but they changed my wi-fi router and Virgin box because I threatened to leave and go to Sky. I'm on the fastest 550 Mbs service and at 8k everything looks fantastic, but at lower resolutions it gets worse. Bear in mind that this hasn't happened just once or twice which could be explained by faults down the line or bottlenecks or slow service. This problem began in early March and has been permanent ever since. It was like someone flicked a switch and suddenly all services were affected. I can only watch stuff that's in 8k and some UHD but only if it's in HDR, everything else is poor or bad unless I shrink the screen down to a smaller size such as 55", 40" or 25" in which case I can comfortably watch it. Also other faults are developing. The sound no longer tracks the on screen action which used to be very good, but stays in the center of the screen. The sound randomly cuts out when changing channels. Recently it has started changing channels all on its own. And last week when I first start the t/v it takes ages to show the selected channel and keeps jumping between channels for a few seconds. It almost seems like the faults are cascading, god knows what will go wrong next.

the myriad of faults does sound like something samsung surely couldn't ignore- if I was you I wouldn't dwell on the image quality/upscaling issue as it's the most difficult fault to 'prove', and i'd focus my attention on the other faults, these are easier to document with your phone camera, and they're more likely to swap out your TV based on those, if they send out another engineer and he sees it doing that then it cant really be ignored, but sods law dictates the TV will be perfectly well behaved whenever the engineer is present.

It's notoriously difficult to take a good video of a monitor/tv, and the engineer is sort of correct in what he says about artefacts

Patrick1953 · 15 May 2024

domart said:
the myriad of faults does sound like something samsung surely couldn't ignore- if I was you I wouldn't dwell on the image quality/upscaling issue as it's the most difficult fault to 'prove', and i'd focus my attention on the other faults, these are easier to document with your phone camera, and they're more likely to swap out your TV based on those, if they send out another engineer and he sees it doing that then it cant really be ignored, but sods law dictates the TV will be perfectly well behaved whenever the engineer is present.

It's notoriously difficult to take a good video of a monitor/tv, and the engineer is sort of correct in what he says about artefacts

Yes, I was wondering how I could even show any faults to a court if all I had was a 14" laptop, I don't own a laptop so I'd have to buy one just for this purpose. At least if all I was showing were the simple visible faults such as taking ages to load up the screens or randomly changing channels, all I'd need is a cheap video camera and cheap laptop. And if I won my case I might be able to claim the money back for both those items I don't need or want.

Fixer · 15 May 2024

Patrick1953 said:
Yes, I was wondering how I could even show any faults to a court if all I had was a 14" laptop, I don't own a laptop so I'd have to buy one just for this purpose. At least if all I was showing were the simple visible faults such as taking ages to load up the screens or randomly changing channels, all I'd need is a cheap video camera and cheap laptop. And if I won my case I might be able to claim the money back for both those items I don't need or want.

Can you 'claim' or your home insurance and have then send a loss adjuster around to have a look at the 'broken' tv? They might try to help further?

Brentor · 15 May 2024

Fixer said:
Can you 'claim' or your home insurance and have then send a loss adjuster around to have a look at the 'broken' tv? They might try to help further?

What would the reason for the claim be?

GreenNinja67 · 15 May 2024

If, as you say, it switches channels by itself when you turn it on just video it with your phone on startup.

Then send it to Samsung.

Sounds obvious to me.

2 pages of suggestions when a couple of replies should have advised you what to do.

Patrick1953 · 15 May 2024

Fixer said:
Can you 'claim' or your home insurance and have then send a loss adjuster around to have a look at the 'broken' tv? They might try to help further?

I'll look into it, thanks for the suggestion. But I only have a standard home plan that doesn't include repairs as far as I know, but I'm getting desperate so it might check with them.

Patrick1953 · 15 May 2024

GreenNinja67 said:
If, as you say, it switches channels by itself when you turn it on just video it with your phone on startup.

Then send it to Samsung.

Sounds obvious to me.

2 pages of suggestions when a couple of replies should have advised you what to do.

Yes, I noticed, especially when you look back at my original question. But to be fair everyone has tried to help with questions and ideas. They've even fallen out with each other over poor little old me. Everyone has added their bit to the conversation and when you filter out the less helpful comments, it has been a positive experience so far, so please everyone keep the ideas coming, even the silly ones.
As regards the switching of channels, yes obviously it's a good starting point to record this event and others like it, as opposed to whining on about the lack of up-scaling which is harder to prove. It's just that in the overall scale of things, the upscaling is far and away the biggest problem for me. I would gladly keep some of the faults, if only I could get the upscaling and audio problems fixed. I fear that Samsung will fix the problems that I can easily prove and try to ignore those that I can't. I just don't trust either Samsung or Martin Dawes to repair this thing.
However, back to your point, it is the best option at this point in time to record what I can easily prove and cross my fingers that they will also fix the big problems that I can't.

GreenNinja67 · 15 May 2024

Hope you get it sorted.

As for descending into arguments, yes these threads have a habit of doing that.

And it's always the same protagonists.

Ignore them, they'll grow up one day.

That's the problem with the internet.

In the 80's if someone had a go down the pub they'd get a smack in the mush. Job done

Brentor · 15 May 2024

Please make sure that switching channels on start up is a fault before progressing down that route. Our Samsung does that but it is due to the way the inputs have been set up. It needs to wait for the Virgin box to wake up before it defaults to that channel. Might be worth checking the settings.

Patrick1953 · 15 May 2024

Brentor said:
Please make sure that switching channels on start up is a fault before progressing down that route. Our Samsung does that but it is due to the way the inputs have been set up. It needs to wait for the Virgin box to wake up before it defaults to that channel. Might be worth checking the settings.

Thanks for that, it makes sense and I'll check it out tomorrow.

Patrick1953 · 15 May 2024

GreenNinja67 said:
Hope you get it sorted.

As for descending into arguments, yes these threads have a habit of doing that.

And it's always the same protagonists.

Ignore them, they'll grow up one day.

That's the problem with the internet.

In the 80's if someone had a go down the pub they'd get a smack in the mush. Job done

Yes, the internet and social media have a lot to answer for. Maybe being 70 yrs old and closing in on death isn't such a downer after all.

Patrick1953 · 15 May 2024

Sangoma said:
After sales service seem to be a thing with Samsung.

Somewhere about 18-20 years ago we bought a Samsung LED TV (not long after they became popular) and it failed before it was 2 years old.
Samsung responded in a similar way to what you have receved.

On searching, I found there were hundreds probably thousands of complaints of the same fault.
It turned out they were using substandard capacitors in the power supplies, and no matter how many complaints there were, they were not going to to anything about it.

Fortunately at that time the power supply was a separate unit, I replaced all the capacitors (electrolytics) and it is still working to this day.

If there is any similarity to your problem, you won't be the only one with it!

I did wonder if there might be others out there. I did a few Google searches to see if I could find anyone. I did an 8k search meaning 8k t/v's, but managed to find one porno channel and a channel in the US dedicated to filming women on beaches in skimpy swimwear. I've tried other search terms but anything revolving around 8k or4k or UHD always brought back hundreds of adverts for t/v's, no clubs or groups could be found. Maybe I'm using the wrong language to find others in my situation.

GreenNinja67 · 16 May 2024

Patrick1953 said:
Yes, the internet and social media have a lot to answer for. Maybe being 70 yrs old and closing in on death isn't such a downer after all.

That's the spirit! :banana:

beyond the blue · 16 May 2024

I can't help with the problem but l have done three small claims court procedures, and luckily due to the fact that they were simple default cases I was successful in all three. However l have a family member who took a large company to the small claims court, the company turned up with very professional defence and the family member who represented themselves lost. I wish you all the luck with this but please remember that for every winner there is a looser.

Brentor · 16 May 2024

Patrick1953 said:
I did wonder if there might be others out there. I did a few Google searches to see if I could find anyone. I did an 8k search meaning 8k t/v's, but managed to find one porno channel and a channel in the US dedicated to filming women on beaches in skimpy swimwear. I've tried other search terms but anything revolving around 8k or4k or UHD always brought back hundreds of adverts for t/v's, no clubs or groups could be found. Maybe I'm using the wrong language to find others in my situation.

You could try
https://www.avsforum.com/forums/oled-technology-and-flat-panels-general.40/
or

TV | Samsung Community UK

Looking for solutions to your Samsung TV? We're here to help! Post your question here and learn from our experts.

eu.community.samsung.com

andrewc · 16 May 2024

and https://www.avforums.com/forums/samsung-tvs-forum.145/

AndrewFlannigan · 16 May 2024

beyond the blue said:
However l have a family member who took a large company to the small claims court, the company turned up with very professional defence and the family member who represented themselves lost.

I have a vague memory that the original proposal for the Small Claims Procedure was that legal representation would not be allowed to disadvantage a claimant. Even if I'm right, that didn't last for long.

More advice here...

Deciding whether to make a small claim

Find out what you should consider before starting a small claim and when you can make one.

www.citizensadvice.org.uk

ecoleman · 16 May 2024

AndrewFlannigan said:
I have a vague memory that the original proposal for the Small Claims Procedure was that legal representation would not be allowed to disadvantage a claimant. Even if I'm right, that didn't last for long.

More advice here...

Deciding whether to make a small claim

Find out what you should consider before starting a small claim and when you can make one.

www.citizensadvice.org.uk

My understanding has always been that you can use a solicitor but you have to pay for it and can not claim the costs back if you win.

Patrick1953 · 16 May 2024

Brentor said:
You could try
https://www.avsforum.com/forums/oled-technology-and-flat-panels-general.40/
or

TV | Samsung Community UK

Looking for solutions to your Samsung TV? We're here to help! Post your question here and learn from our experts.

eu.community.samsung.com

I've already been on the Samsung Comunity site but didn't get much help. Not much t/v stuff going on but loads of smart phone problems, I'll look into the other suggestion. Thank you.