TheBigYin
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someone mentioned grey importes "by proxy" earlier
that'd be me. Don't get in a huff - it's pretty easy to tell the Shills - apart from them registering specifically to say how good XXX company was, then never posting or replying again, they often have (ahem) non-matching IP addresses when compared to their supposed UK locations. We DO have one or two little "behind the scenes" tools to check things on the staff you know... it's not simply getting a green name-badge, a bad attitude and the keys to the big banhammer cupboard...
I must admit though, I've also asked the same question as BSM and StewartR have of a couple of the grey importers, with exactly the same response... i.e. no response whatsoever - indeed they stopped replying to any further emails I sent.