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- Glenn
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Hi all, bit of an essay coming up so bear with me.
Around 6 weeks ago we went away to spain, the day before we left i was using my camera (nikon d3100) and all was well. Happy as can be, so i popped it in its camera bag along with lenses charger etc for hand luggage, at no point did it leave my side or have any liquids in with. Upon arrival, i take the camera out to take some shots and all i get is a black photo, hmmmm turns out the shutter curtain was jammed and in bulb it would come down really slowly. Around 7 seconds to fully open. So that was that, a broken camera for the holiday.
When we returned i took it into Jessops in Tunbridge Wells where i had got is 7 months previous. "no problem. Its still under warranty" i was told. A week later i receive a quote for almost £200 to reapair my "water damaged" camera. Knowing it was fine one day and not the next and that it had not been in contact with any liquids i wasnt very happy. Contacted Jessops to express my feelings and they agreed to investigate. They called nikon who said "its got moisture in it due to impact damage" when i was told this i was even more unhappy and so Jessops investigated further. They recquested photographic evidence of the damage so they could judge where to go from there. Upon revieving the evidence they noticed the 18-55 kit lens had clear impact damage, the front lens glass was completely smashed.
Jessops did not send it to Nikon in this way and came to the conclusion it had happened in transit by the courier. I have been assured it was "packaged very well in bubblewrap and boxed up as usual, very well protected." so the case has now been refered to the Jessops area manager and i was told the chances are the store will offer to swallow the repair costs.
This is where i dont know what to do, if the courier could carry out such an impact to smach the lens glass through a box and bubblewrap, it must have taken a serious pounding. Im not sure i want a repaired camera that has suffered such impact.
Im not sure where i stand legally and what my consumer rights are, but would i be within my rights to request a brand new replacement camera or could i ask for a full refund?
Sorry its such a read but i wanted to make sure you have the full story, any advice as to where i stand would be very much apreciated as i really dont want the repaired version back. Thanks Glenn
Around 6 weeks ago we went away to spain, the day before we left i was using my camera (nikon d3100) and all was well. Happy as can be, so i popped it in its camera bag along with lenses charger etc for hand luggage, at no point did it leave my side or have any liquids in with. Upon arrival, i take the camera out to take some shots and all i get is a black photo, hmmmm turns out the shutter curtain was jammed and in bulb it would come down really slowly. Around 7 seconds to fully open. So that was that, a broken camera for the holiday.
When we returned i took it into Jessops in Tunbridge Wells where i had got is 7 months previous. "no problem. Its still under warranty" i was told. A week later i receive a quote for almost £200 to reapair my "water damaged" camera. Knowing it was fine one day and not the next and that it had not been in contact with any liquids i wasnt very happy. Contacted Jessops to express my feelings and they agreed to investigate. They called nikon who said "its got moisture in it due to impact damage" when i was told this i was even more unhappy and so Jessops investigated further. They recquested photographic evidence of the damage so they could judge where to go from there. Upon revieving the evidence they noticed the 18-55 kit lens had clear impact damage, the front lens glass was completely smashed.
Jessops did not send it to Nikon in this way and came to the conclusion it had happened in transit by the courier. I have been assured it was "packaged very well in bubblewrap and boxed up as usual, very well protected." so the case has now been refered to the Jessops area manager and i was told the chances are the store will offer to swallow the repair costs.
This is where i dont know what to do, if the courier could carry out such an impact to smach the lens glass through a box and bubblewrap, it must have taken a serious pounding. Im not sure i want a repaired camera that has suffered such impact.
Im not sure where i stand legally and what my consumer rights are, but would i be within my rights to request a brand new replacement camera or could i ask for a full refund?
Sorry its such a read but i wanted to make sure you have the full story, any advice as to where i stand would be very much apreciated as i really dont want the repaired version back. Thanks Glenn