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Hi folks,
I purchased a lens from Mifsuds on Sunday night and it arrived on Tuesday. On opening the lens, I found that both the front and rear element had water marks/spots on it.
Also I could see some fine dust on the 2nd element in from the rear of the lens.
I sent them an email about this and called them today. Their response was that as this was a Tamron lens, it was much cheaper than other lens manufacturers because they were not assmebled in "clean" dust free environments and inevitably dust sometimes gets in. And as for the marks, the reason was just that sometimes when they are cleaning the lenses, they don't do it properly and therefore some of the residue is left on the glass.
Personally i thought this was just a load of cobblers. Why would a professional lens manufacturer use a product that could potentially leave residue on the lens, and secondly the dust was really quite obvious, that i'm not sure how it got through a QC test?
So I said I would be returning the lens, and requested a replacement. They said that I would need to send them the lens back before they would send another out. Which was fair enough, so I simply re-ordered and paid for another to be sent out today (I need it for Thursday).
When asking if they would refund the cost of me having to send the lens back they said no as the condition of the lens was acceptable to them, as it was "factory fresh" and they do not inspect the lenses before they ship them because some customers prefer their lenses to be "untouched". Maybe they should change their policy?
So I have now had to pay out for 2 lenses, and 3 lots of postage. :shake:
Personally I don't think this is the correct way to deal with a customer, I shared my thoughts with Mifsuds, however I got nowhere. If the 2nd lens they send is still dusty/dirty, I shall be writing another email/letter to complain to them.
I guess this is where "real" shops come into their own as you can inspect the lens before you walk away with it!
I will let you know how I get on tomorrow! I hope this is just a one off, and it was potentially a display model or similar, we shall see.
Anyone else had a similar situation?
Sorry for the long post, just wanted to tell someone...
Jonathan
PS (embarrassingly) this is the first brand new lens i have ever bought, i have had more than 20 2nd hand ones, which have more times than not been in a better condition than this.
I purchased a lens from Mifsuds on Sunday night and it arrived on Tuesday. On opening the lens, I found that both the front and rear element had water marks/spots on it.
Also I could see some fine dust on the 2nd element in from the rear of the lens.
I sent them an email about this and called them today. Their response was that as this was a Tamron lens, it was much cheaper than other lens manufacturers because they were not assmebled in "clean" dust free environments and inevitably dust sometimes gets in. And as for the marks, the reason was just that sometimes when they are cleaning the lenses, they don't do it properly and therefore some of the residue is left on the glass.
Personally i thought this was just a load of cobblers. Why would a professional lens manufacturer use a product that could potentially leave residue on the lens, and secondly the dust was really quite obvious, that i'm not sure how it got through a QC test?
So I said I would be returning the lens, and requested a replacement. They said that I would need to send them the lens back before they would send another out. Which was fair enough, so I simply re-ordered and paid for another to be sent out today (I need it for Thursday).
When asking if they would refund the cost of me having to send the lens back they said no as the condition of the lens was acceptable to them, as it was "factory fresh" and they do not inspect the lenses before they ship them because some customers prefer their lenses to be "untouched". Maybe they should change their policy?
So I have now had to pay out for 2 lenses, and 3 lots of postage. :shake:
Personally I don't think this is the correct way to deal with a customer, I shared my thoughts with Mifsuds, however I got nowhere. If the 2nd lens they send is still dusty/dirty, I shall be writing another email/letter to complain to them.
I guess this is where "real" shops come into their own as you can inspect the lens before you walk away with it!
I will let you know how I get on tomorrow! I hope this is just a one off, and it was potentially a display model or similar, we shall see.
Anyone else had a similar situation?
Sorry for the long post, just wanted to tell someone...
Jonathan
PS (embarrassingly) this is the first brand new lens i have ever bought, i have had more than 20 2nd hand ones, which have more times than not been in a better condition than this.