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Thought people might be interested in the Nikon repair service.
Took the 3 week old, brand new Z7 out for the first time in late August . Slipped on some rocks but thought I’d been able to hold it up in the air enough to save it. Bashed my head, few minutes unconscious but only a little blood.
Got home to find the exposure compensation button is jammed in so none of the other buttons worked. Nikon have a repair service so I booked it in. UPS picked it up (Nikon provided a shipping label) and it traveled to Normanton near Leeds. The email from Nikon said it may go to Amsterdam and would take around 25 days for a cost estimate. In the end it was a lot quicker, they got the camera 5th September and sent the cost on the 12th. It was quite detailed even down to the double sided tape they’d use! I’m not sure if it left the U.K. but the box it arrived back in didn’t have a return address.
I received it back today which was a bit longer than expected. Nikon emailed a couple of times to say they were having trouble getting some parts and there’s a portal you can log into but there wasn’t much in the way of updates. If they’re waiting for parts there’s not much they can do really.
When it came back it looked new, but then again it’d only been out of the house once. Settings had been factory reset but the number of images taken was roughly the same.
A rather pricy experience with a touch of concussion built in but at least I have my camera back. The invoice has blasted a hole in my budget for some new filters but hey ho.
Took the 3 week old, brand new Z7 out for the first time in late August . Slipped on some rocks but thought I’d been able to hold it up in the air enough to save it. Bashed my head, few minutes unconscious but only a little blood.
Got home to find the exposure compensation button is jammed in so none of the other buttons worked. Nikon have a repair service so I booked it in. UPS picked it up (Nikon provided a shipping label) and it traveled to Normanton near Leeds. The email from Nikon said it may go to Amsterdam and would take around 25 days for a cost estimate. In the end it was a lot quicker, they got the camera 5th September and sent the cost on the 12th. It was quite detailed even down to the double sided tape they’d use! I’m not sure if it left the U.K. but the box it arrived back in didn’t have a return address.
I received it back today which was a bit longer than expected. Nikon emailed a couple of times to say they were having trouble getting some parts and there’s a portal you can log into but there wasn’t much in the way of updates. If they’re waiting for parts there’s not much they can do really.
When it came back it looked new, but then again it’d only been out of the house once. Settings had been factory reset but the number of images taken was roughly the same.
A rather pricy experience with a touch of concussion built in but at least I have my camera back. The invoice has blasted a hole in my budget for some new filters but hey ho.
