Did you read the whole thread before jumping into "Panamoz defence" mode?
He received a camera
OK? Pamamoz supplied a camera with a faked serial number.
He then complained and after much messing about Panamoz sent him a replacement.
Hi guys, OP here. I am afraid, Dave that you are quite simply
wrong on a number of accounts.
Yes, I have had some issues with the couple of Canon 7Ds that I have received from Panamoz. However, these issues pale in comparrison to the number of positive dealings that other people have had with Panamoz. You can't rule a company out just because a few customers have complained. By that logic you should also be condemning Amazon, eBay, ebuyer, Play, etc... In fact, you may as well condemn the whole internet on that basis!
He then complained and after much messing about Panamoz sent him a replacement.
There wasn't any 'messing about' - after one email, Tina from Panamoz responded immediately and without hesitation offered a replacement. I was delighted.
Considering he has been messed about by a less than professional company, who couldn't be bothered to even check the replacement before sending it.
I think I have OCD. The 'large black speck' in the viewfinder was only visible when taking your eye away. A 'normal' person wouldn't have noticed it. I'm not normal
... The marks on the focus screen were only visible when looking through the viewfinder, without a lens attached, into bright light. Again, your average Joe probably wouldn't have noticed it, but me being me, I did! The camera was tested and checked before it was sent to me. I can forgive Panamoz for not picking up on the issues that I found, because they were so minute. Unfortunately for them, I'm extremely picky.
Panamoz again responded positively and were wholly apologetic . Again, they offered me a replacement (it's being dispatched today). I call that professional.
Yes, I probably will avoid them at all costs, I cannot see a single positive in dealing with them at present.
I am amazed by the Panamoz "customers" (other grey HK retailers as well) who jump into forum threads about the company to vociferously defend the company, even in the face of a legitimate complaint or concern :shrug:
The reason customers like me continue to defend Panamoz, DigitalRev, Hdew, etc... is because they offer great value and service for well below UK prices. The UK is one of a few countries in the world that continues to charge above the odds for good such as these. Some view it as tax-dodging, and that's fine - if you want to stick to your guns and pay hundreds more, you do that. As long as it's legal I will continue to purchase from reputable over-seas sellers, just like Panamoz.