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- Name
- Omar
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Hey all
So I had purchased a Sony A7 + kit lens from Park Cameras, with a discount code totalling £899. I get a call a day later saying that they have 1 in stock but it's a demo/open box unit. The staff member ensures me it's in perfect condition. I asked for a gesture of goodwill to compensate for the fact I am not receiving a new item - and they inform me that as I used a voucher to lower the price it's now below their margin of profit. I asked if they'd be getting any more in and I was informed that it would be unlikely. The item is still showing as "in stock" on the website, actually..
I had read another review on the net from another customer of Parks with the same issue (ordering a new item and receiving a used one). Just wondering if it's something systemic of Parks? I went with them to avoid buying a grey import, but if our UK distributors offer service below the par of what I've had with Hdew or Panamoz, why bother?
I asked for it to be sent out anyway, with the promise of a full refund (inc delivery) if i'm not happy, so I guess i'll report back when I get it tomorrow..
Question is, would you have accepted it?
So I had purchased a Sony A7 + kit lens from Park Cameras, with a discount code totalling £899. I get a call a day later saying that they have 1 in stock but it's a demo/open box unit. The staff member ensures me it's in perfect condition. I asked for a gesture of goodwill to compensate for the fact I am not receiving a new item - and they inform me that as I used a voucher to lower the price it's now below their margin of profit. I asked if they'd be getting any more in and I was informed that it would be unlikely. The item is still showing as "in stock" on the website, actually..
I had read another review on the net from another customer of Parks with the same issue (ordering a new item and receiving a used one). Just wondering if it's something systemic of Parks? I went with them to avoid buying a grey import, but if our UK distributors offer service below the par of what I've had with Hdew or Panamoz, why bother?
I asked for it to be sent out anyway, with the promise of a full refund (inc delivery) if i'm not happy, so I guess i'll report back when I get it tomorrow..
Question is, would you have accepted it?