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It will be very very interesting to see if anyone is sent a new camera.
Keep vigilant and report back --- please
Keep vigilant and report back --- please
Guys,
I am about to send my X10 off for sensor replacement in the supplied packaging. Before I do, a quick question for those of you who have already done so....what do you send? Is it quite literally the camera itself? i.e. no battery/memory card/ lens cap/ strap etc.
I have a Gariz lens cap retainer fitted, so would mean leaving this on if I sent the lens cap as well. I am hearing stories of some cameras being completely replaced, which would mean losing the lens cap retainer...and also the glass screen protector.
Thanks in advance.
Neil
Yes, today was strange - 4 times on hold for over 10 minutes. Last week I got straight through. They might have loads of X10 owners chasing them - it's rotten being without your X10!
Ooh I didn't even think of asking for compo - I feel I should be entitled to some given the crap I took in March when I did a positive review of the camera and ended up being torn to shreds by the anti-Fuji mob over at DPReview (including slander and attacks on my website because apparently a lot of people bought the camera after reading my articles).
I am surprised Lindsay as I have called them twice in the past week, or so, and both times got straight through and found the guy on the end very pleasant and helpful. Sounds as if I have been very lucky?
Anyone dared to ask for a little 'compo'
Vicious indeed Allan - like nothing I've ever seen before. This thread is like a breath of fresh air!
Hi
I've had mine back today, same camera with new sensor. The screen protector is still attached. Sent it the Friday before the Jubilee weekend.
Kiran
Darn it, thought I might be the first! Sent in before the bunfight weekend, same day as you. Emailed Fuji this morning, after 2 failed attempts on the steam telephone (xseries@fuji.co.uk), got a reply within half an hour saying it was sent last friday, should be with me today. Nothing yet, though.
So Kiran, is IT fixed?
Hi Neil,
I simply returned the X10 itself, the original battery, and the original lens cap.
I kept hold of all the other bits and pieces, and I also made the decision to remove the GGS screen protector that I had installed. It was only £3 so it's no great loss if I get the same camera back.
And so personally I'd be inclined to remove any aftermarket additions before sending it in, just in case they do send out a brand new replacement.
When I called Fuji they said just send camera with original lens cap and 'nowt' else - so there
Well I got mine back today. Unfortunately without the lens cap I sent with it. Very frustrating. It's the same camera and I noticed the dust in the lens is gone which confirms its lens and sensor. On the phone in the morning about having it sent back. I suggest you don't send yours in guys!
Regards
Steve
Well I got mine back today. Unfortunately without the lens cap I sent with it. Very frustrating. It's the same camera and I noticed the dust in the lens is gone which confirms its lens and sensor. On the phone in the morning about having it sent back. I suggest you don't send yours in guys!
Regards
Steve
ChrisR said:Well, maybe those are orbs, but you know, maybe they aren't, and who would expect better under these circumstances?
Nope. No orbs to be spotted here. But then again, orbs are more likely to occur with specular highlights. Perhaps a few shots at some shiny objects when the sun is out?
Thanks for posting, Chris. I'm still waiting for the first comparative results, before I send mine in. I'm also still on 1.02, as I'm not sure the orb tweaks in 1.03 don't have a negative influence (higher ISO preference?) on the image quality in general. According to Fuji Germany, the free X10 sensor replacement offer ends in 2013 (although the woman couldn't say when exactly). There's a bit of time to ponder left.
If its of any use to some of you there is a tracking system that displays the status of your cameras repair (and delivery) here http://camerarepair.fujifilm.co.uk/repair_tracking.php
You'll need your reference and delivery postcode to return results.
Mine seems to have disappeared into a black hole sent it back Thursday and not had an email yet.
Sorry, have to ask - Why did you pay for the postage yourself and why would you expect Fuji to treat it any differently?
Not just this thread, this whole forum is very well mannered (probably a bit too much but I respect it for what it is)
I think DPReview has some of the worst forums I have come across. Most discussions seem to get so personal so quickly and people are so protective against their choice of camera and would fight to the death about conflicting choices made by others.
Your story suggests it is even worse and more far reaching that I would have guessed.
I just tried this and got the following....
Your camera has been received at our service centre.
It will be repaired and returned to you as soon as possible.
If more than three weeks have passed since we received your camera, please call our helpline on
0844 553 2322.
Our opening hours are Monday to Friday, 09:00 - 17:00.