Q. When will I receive my cash back payment?
A. Cheques will be issued within 28 days of validation of the claim NOT from purchase date. If there is missing or incorrect information provided this will also delay the process as the cheque/payment will be made 28 days after all the correct information is received. Please note we can’t be held responsible for Dealers who tell customers, incorrectly, it is 28 days from date of purchase.
Q. Why has my cheque been cancelled and I now have to wait another 28 days to receive my claim?
A. If the correct name and address are not input correctly when processing the claim the cheque will be invalid. The cheque has to be cancelled with your bank (which takes 14 days) and a new cheque has to be issued (which takes another 14 days). Please ensure you complete your name and contact details correctly to avoid these delays.
Q. What transactions are excluded from this cash back?
A. ALL of the following are EXCEMPT:
1. Non-promotional products [see website or Terms & Conditions [PDF, 287 KB] for a full list]
2. Product purchased outside the promotional period
3. Product bought on ebay or through Amazon Marketplace (3rd party) Resellers; product purchased outside the UK
4. second-hand, refurbished or reconditioned products, or products which are counterfeit or infringe the intellectual property rights of the Canon group of companies in anyway (for example, including but not limited to parallel or “grey” products)
For more information please read the Terms & Conditions [PDF, 287 KB].
Q. By processing my claim on-line what do you mean by ‘payment option’?
A. This refers to how prefer to be paid: by cheque or BACs (straight into your bank account) NOT how you originally purchased the product.
Q. Where is the product serial number?
A. To locate the serial number visit the link here which is here and it will show you where it is for your products. Please DO NOT confuse the serial number with the EAN/Barcode
Q. Why can’t I log onto the website with my tracking code?
A. Please note the login is case sensitive so please ensure you type it in exactly (with upper/lower case)
Q. For the following issues when trying to register on-line:
- I’ve been trying to register for some time and it won’t let me
- I keep getting a ‘not authorised’ message
- I’ve tried resubmitting the form but it won’t work.
A. In MOST instances this is down to the device you are trying to access the website from i.e. a mobile/smart phone, apple mac, other device etc. it’s not a fault with the website. You will need to consult the manufacture of the product you are using for advice in these instances.
If the above freuently asked questions have not answered your query, you can email us on the email address below or if your enquiry is urgent you can call us on the folowing number 0800 044 3251
If you have any questions about your cashback claim, please email us on
springcashback@claim-lookup.com