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You missed one thing:
Customer from hell
You clearly know nothing about outstanding customer service.
You missed one thing:
Customer from hell
You'd probably need to be looking into whatever law that forces retailers to sell goods at the advertised price (even if it is a mistake).
Did the site say that it ended at 4pm? Or was it the person on the phone that explained that? I've just had a quick look at the WE website and they have similar offers on but I can't see any end time noted for the offers.
At the end of the day WE have lost out on a sale here and they have a lost a potential customer who now has a very bad impression of the company. For the sake of the cost price of the bag i'd have thought they would have honoured the deal.
For everyone who defending WE here I think you need to reconsider your standards of what constitutes poor customer service. Mini did get poor information, if the deal ended bang on 1600 then it should be clearly stated on the website. If the deal ended bang on 1600 then it should have been removed from the website bang on 1600.
As for describing mini as the 'customer from hell' and comparing them to people who turn up for flight late and expect to get on, well quite frankly that's ridiculous.
I'm glad to hear you got a good deal in the end and hope that you manage to get lots of good shots with your new camera.
Did the site say that it ended at 4pm? Or was it the person on the phone that explained that? I've just had a quick look at the WE website and they have similar offers on but I can't see any end time noted for the offers.
At the end of the day WE have lost out on a sale here and they have a lost a potential customer who now has a very bad impression of the company. For the sake of the cost price of the bag i'd have thought they would have honoured the deal.
For everyone who defending WE here I think you need to reconsider your standards of what constitutes poor customer service. Mini did get poor information, if the deal ended bang on 1600 then it should be clearly stated on the website. If the deal ended bang on 1600 then it should have been removed from the website bang on 1600.
As for describing mini as the 'customer from hell' and comparing them to people who turn up for flight late and expect to get on, well quite frankly that's ridiculous.
I'm glad to hear you got a good deal in the end and hope that you manage to get lots of good shots with your new camera.
If the deal ended bang on 1600 then it should have been removed from the website bang on 1600.
Perhaps Mini had not refreshed the webpage since 16:00
Mini can you imagne yourself working in shop. And the guy is calling you over the phone, trying to get a deal which finished 5 minutes ago, and he's still saying that the deal is on. Then he's card it's not working and he's asking to deliver to different adress. For gods sake. After the customers like this you would be going home so pi**d off and exausted.
i know what you mean, but see from my point of view, First im told theres no problem, then im being told my first order has to be sent to my uni address, i even explained my circumstances and he wasnt bothered.Mini, my earlier post was a serious question to you, WHX if you were a fraudulant order and they had shipped to a different address than the registered card address would have been liabel for the money being rtned to the card and also be down the camera itself. Would you be willing to take that risk if you had been in WHX's shoes and it was your risk. I am ignoring the other issue you had, this is just getting you to see the risk to WHX and to be fair after having run a shop that did mail order the way your order went it would have started alarm bells ringing in my mind as to possibly being fraudulent use of a card. Hope this may help you see it from WHX's side of the fence.
Crumbs, I never realised there were so many arrogant people around!
The D7000 plus 18-105mm VR lens kit (which is what the OP wanted) is in stock AND now has a free 8G SD card with it instead of case. See: http://www.warehouseexpress.com/buy...ith-18-105mm-vr-lens-plus-free-card/p10001387I think that they had actually sold out of the things, looking on their site last night the D7000 is listed on backorder, WEX do not have any in stock.
The D7000 plus 18-105mm VR lens kit (which is what the OP wanted) is in stock AND now has a free 8G SD card with it instead of case. See: http://www.warehouseexpress.com/buy...ith-18-105mm-vr-lens-plus-free-card/p10001387
Why can't you get over yourself for just one minute?
Many thanks for the info.
What a fuss. Total PITA.
However, Wex should have honoured the free bag deal as mentioned as it would have gained them great word of mouth custom.
I disagree!
Would there be a thread on here at all if the transaction had gone smoothly - NO!
That is why these forums are so unbalanced and it is good to see support for a supplier when a 'complaint' is blown out of all proportion.
As others have said, I doubt the sales assistants have ANY authority to override deals that have expired. And where do you draw the line? "3 mins.... 5 mins.... 7 mins....... oh hang about why don't we make the deadline the deadline"!!
Quoted for the truth.
I can understand Mini's frustration, but WHX have a set procedure that they have to follow, maybe, just maybe someone was going to overlook the card address issue, for it then to be turned into "a mountain out of a mole hill " situation.
As I have said earlier in the thread, different address, card declined, must order today, rush rush, it all does point to a fraudulant use of a credit card, again from the perspective of some one who has worked in the mail order trade and was caught out on a couple of occasions costing several thousands pounds.
Don't know if they makes a difference but it was my personal debit card, not credit card?
You use a Debit Card over the internet. :EEK:
I work in the warehouse directly opposite to WE,
its AWS Appliance Spares, (Hygena, Diplomat and Servis spares) - delete if this is not allowed)
The age of the workers there must average out at 25ish and they never look happy. I have spoken to them online before on an Instant Message type thing and they seem ery pushy for a sale, not very good customer service imo.