Orange mobile madness

Galaxy66

Galaxy66

Jeremy Beadle
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My name is Mal not Jeremy :)
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I have recently gave up my contract sim card with Orange, although it was a contract service I was out of contract and could leave at any time.
I left midway through the prepaid month so was expecting a few pounds back. Imagine my surprise when I received a statement confirming my final payment and statement saying......
The credit shown against your account balance (which shows £5.70) will be carried forward and deducted from you next bill
EH!!!!!!!!!!!what next bill !!!!!!!!!!!!!! I have left them:bang:

Maybe someone can enlighten me as to how they will return the £5.70. i will of course be giving customer services a ring tomorrow.
 
Hello

I work for Orange - I am sorry you have been unable to receive your refund, but I think I can help you with this.

Please send an email with your contact details to customer.services@orange.co.uk with "Susan Orange Response" in the subject field and first line of the mail to ensure it reaches me, and I will give you a call to discuss.
Thank You

Susan
Orange Response
 
ooooo spooky, is Orange part of the CIA, they spot any post about orange anywhere on the internet:cautious:
 
Not part of the CIA, no :)

We just look out for any conversations relating to the company, and if it's a customer services issue we like to try help out.

Susan

Orange Response
 
orange response said:
Not part of the CIA, no :)

We just look out for any conversations relating to the company, and if it's a customer services issue we like to try help out.

Susan

Orange Response
Click to expand...

Cudos to you for doing so (y) but did you realise there are about 10,000 members here,
and I am sure like me, a lot are "Orange users" ( no problems here BTW)
and you have given out your email address for "complaints & issues" ? :D
 
Hey Cobra,

Thanks for the kudos :eek:)

If there are Orange customers on this forum with issues or questions we can hopefully help them out. No fear in giving out our email address - we are here to help.

Glad you like the service.
 
Wow, if only Orange were this customer focused a few years ago then they may still have me (and the family) as customers.

Still, their card is marked and I'd never go back, but 3 less users doesn't mean much I guess.....

Steve
 
orange response said:
Hello

I work for Orange - I am sorry you have been unable to receive your refund, but I think I can help you with this.

Please send an email with your contact details to customer.services@orange.co.uk with "Susan Orange Response" in the subject field and first line of the mail to ensure it reaches me, and I will give you a call to discuss.
Thank You

Susan
Orange Response
Click to expand...

Firstly, apologies for not responding earlier, I overlooked this thread.

Thanks for your response, I had been contracted to orange for about 7 years and then ultimately worked out It was cheaper to migrate over to Asda PAYG.
In that time I never had any problems with Orange mobile.

I did ring customer services and they informed that I should have been informed i would receive the refund via a cheque within 28 days of leaving, that time is a few days away and no sign of it yet.

CC. customer.services@orange.co.uk "Susan Orange Response"
 
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