Recent content by Lynne1

Final update, we received payment from MPB on Wednesday, the parcel was confirmed lost by DPD. This situation could so easily have been made less stressful by MPB @mpb.com I had to chase MPB Monday and Wednesday, in addition to emails Friday and Saturday, that I had no response to. Despite...

Latest update which unfortunately is not much of an update. We were contacted by customer service via email after Jamil input. We were asked to send photos, which we did but no response since to let us know current status and if information we sent aligned to what was needed. Hopefully will get...

@ mpb.com Hi Jamil I have just sent the TX number let me know if you haven't received it. @ nanbytes. Very interesting post thanks for sharing and we did take photos prior to packaging and the collection. Our DPD courier is very good and let me take photos of package, card and his scanner all...

I have spoken to DPD and it has been misplaced, they advised @mpb.com need to raise a missing parcel request. Rang Mpb and spoke to someone who advised they will do that now..... however this will take weeks to resolve is my understanding and we needed the money asap. Would not recommend...

That's correct or is my understanding anyway that as the contract is with MPB and DPD it is for MPB to resolve but as yet MPB have not responded to our email.

We normally sell our camera kit through eBay but took a chance with MPB. Quote form completed and collection by DPD went according to plan. DPD normally provide a great service, and we have never had any issues with them previously. Kit collected 11th January and from the tracking details it...