it could also be down to the setting of the camera, with the mirrorless I found you cannot use the flash with the electronic shutter talked to someone from Canon UK at https://imaging.chat and they went through it with me, if you need any other help I would defiantly Recommend them
Hi I had the same problem when I was looking the other week, didn't know where to turn, I would a link on another forum to Canon Live chat service under Canon Live and was able to talk to an expert from Canon. they really helped me with all the awkward techie questions and help me chose my next...
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