Yes, after emailing a threat of CCJ and emailing every day, I finally received some b&w scans for the 35mm I put in. However, the 120 scans are still missing. They have said none were included in the order, but luckily I took a photo of what was sent and there should be two 120 films coming.
I'm in London as well.
I have since gotten some sort of response from them after I threatened sending them a letter regarding a CCJ. First off, they blamed my Dropbox account for not having enough space for their uploads (incorrect - I have plenty). They then said they would upload the scans...
No, they haven't even returned the negatives, even the colour films to which I received the scans for. Established labs (AG Photo in my experience) send you the scans then post back the negs. If I hadn't had sold my Pakon, I'd be doing it myself a lot more!
Ouch. They'll be heading for a statutory strike off if they don't get their Confirmation Statement in soon.
I paid with American Express, so I can hopefully do a chargeback and get some money back. Still won't get the shots back though which is most disappointing.
Quite, although having received film stock I've purchased from them previously, I didn't feel the need to research after successful transactions in the past. More fool me.
Hi all,
I sent a number of rolls of film to be processed by Balcony Film Lab (http://balcony.industries) back in February at the cost of about £200. I got the colour scans back but never received the scans for the approx 9 black and white rolls I sent in as part of the order. I've emailed...
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