Canon 5d MKII Dead...

Sorry to hear about your camera :( What we really need to see is all the infomation that a 3rd party "fixing" company has. See how many Canon/Nikon bodies die, and for what reason. Otherwise, 1 loud complaining voice is much louder than 100 people that never have a problem.

I agree Alistair!

Would be nice to see the amount "fault" repairs hit the repair centres. Obviously cant take repairs due to accidents - drops, water damage etc.

How many fail due to using 3rd party accessories?

It'd be nice, but I'm not sure the data would be correct, unfortunately :(
 
No dramas :):
It's not an issue which requires us to agree or not.
Most visiting pros to Afghan do indeed use Canon - perhaps that's why I see so many of them break.
I spoke at length to a PA photographer (Pete Byrne) last year about this very subject - PA issue their staff photographers with Canons - they have no say in the matter. Nor do staff photographers from News International and MGN.

The Canon system was purchased back in 2004-2005 when Canon had the edge with it's brilliant AF-system at a time when Nikon's AF was pretty rubbish by comparison and Canon definitely had the edge when it came to IQ - JPEGs from the D1x are horrible compared to those from the same vintage Pro-Canon bodies. Since then, as you'd expect they're now tied to the system because of the financial investment.

That was one of the main reasons that Nikon offered the 'stupid' discount for Pro's who agreed to swap back to Nikon back in 2008-2009. Many who could, took them up on that offer.
Pete was desperate to do this as he'd been a Nikon shooter when he was freelance and hated Canons with a passion - his replacement kit from Nikon would have cost PA £1200 - yes: one thousand, two hundred pounds - that's for two D3 bodies and a D300, lenses ranging from 600mm to 14mm and four speedlights and all the associated gubbins. PA said 'no' and Pete was gutted.
Photographers from The Times and The Sun also said the same - their companies required them to use Canon (in fairness, the Times photographer said he preferred Canons, even though his MkIII also died in Afghanistan - no warning, it just stopped).

The Army, Royal Navy and RAF have used Nikon exclusively for over 15 years.
Last year before the final decision to go ahead with the purchase of D3 and D3x bodies for all Service Photographers (tri-service, not just Army) we were required to re-evaluate Canon's latest cameras.
My colleague Corporal Rupert Frere took EOS 1D MkIII and MkIV bodies to Afghanistan on his six month deployment before my arrival there. He covered a spring/summer tour, I covered a Summer/Winter tour.
The MkIII broke. The replacement that Canon sent also broke. The MkIV also had 'issues' according to the guy I work with here in Germany who was deployed with him, but I don't know what they were.
Thing is, Rupert owns his own Canon cameras and much prefers to use them for his personal work.

But like me, he says he'd never deploy with them again. Faith - it's a funny old thing.

You know, I had a very nice in depth conversation about this with one of the technicians at Elstree a few weeks ago, Magnus (I think he's danish).

Apparently the mkIII and mkIV share a common "controlplate" so the shutter release, control wheels and buttons on the right-hand side of the body. A couple of bodies they had in from guys who'd been out to Afghanistan and/or Iraq showed a good deal of dust damage around this board. They all thought at Elstree that when the camera undergoes a lot of heavy use (ie. Pro use) the whole control board begins to shift a little, exposing a gap around the weathersealing and where the buttons are.

All the bodies that "stopped" in those conditions were subject to dust around the edges and all had a "heavily used" feel to their controls. When the dust ingresses into the body it can be really abrasive to the wiring and solder joins, it seems Afghan dust is particularly abrasive and harsh to Canon solder. If that gets damaged, it can cause a "micro-voltage short circuit" and the camera just does a :gag: and stops working until it's repaired.

Now, to the OP...Canon RCC at Elstree are great, wonderful people. If you're the sort of person who just has to know what's happening with your camera, then I've got a direct number to a lovely lady called Jackie on reception there who will find out for you! I was debating jumping the Canon ship until I sent my stuff off for a service and repair, since I've had it back it's been beautiful and I've not even thought about Nikon! So a big :thumbs: from me for Canon Elstree.
 
You know, I had a very nice in depth conversation about this with one of the technicians at Elstree a few weeks ago, Magnus (I think he's danish).

Apparently the mkIII and mkIV share a common "controlplate" so the shutter release, control wheels and buttons on the right-hand side of the body. A couple of bodies they had in from guys who'd been out to Afghanistan and/or Iraq showed a good deal of dust damage around this board. They all thought at Elstree that when the camera undergoes a lot of heavy use (ie. Pro use) the whole control board begins to shift a little, exposing a gap around the weathersealing and where the buttons are.

All the bodies that "stopped" in those conditions were subject to dust around the edges and all had a "heavily used" feel to their controls. When the dust ingresses into the body it can be really abrasive to the wiring and solder joins, it seems Afghan dust is particularly abrasive and harsh to Canon solder. If that gets damaged, it can cause a "micro-voltage short circuit" and the camera just does a :gag: and stops working until it's repaired.

Now, to the OP...Canon RCC at Elstree are great, wonderful people. If you're the sort of person who just has to know what's happening with your camera, then I've got a direct number to a lovely lady called Jackie on reception there who will find out for you! I was debating jumping the Canon ship until I sent my stuff off for a service and repair, since I've had it back it's been beautiful and I've not even thought about Nikon! So a big :thumbs: from me for Canon Elstree.

Sounds plausible apart from the fact that most civvi Press togs only come out to Afghan for a three week stint at the most...
Any damage to that circuit-board would have to be already pretty well advanced before they arrived for the stoppage to caused by local dust alone.
Peter Nicholls' (The Times photographer mentioned earlier) MkIII stopped three days after his arrival in Helmand and that camera was barely six months old and in pretty good condition for a news-toggers' kit.
The temperatures in Afghan were warmer than the UK, but only about 25C or thereabouts - this was December, I think; dust was barely an issue as it was raining about once a week, keeping the airborne dust at very low levels compared to the Summer months.

The cameras I saw die back in 2006-7 were being used during the Summer months and one did fail as a result of dust ingress, while one had its LCD screens all turn black and never come back to life.

Another MkIII in the hands of a Spanish PJ working with the US troops had a camera fail for an unspecified reason - I asked him but he wasn't very forthcoming on the subject...

US Marine Combat Camera photographers use Canon 7D bodies and don't have any endemic problems that I can ascertain from discussions with them.
I've maintained correspondence with a few of them that I worked with: Matt Troyer http://mattdestroyer.deviantart.com/ is back out there now and I've asked him to let me know if he has any issues in the next few months.
 
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Call made, apparently the technician 'should' complete the repair today.

Fingers crossed!
 
You know, I had a very nice in depth conversation about this with one of the technicians at Elstree a few weeks ago, Magnus (I think he's danish).

Apparently the mkIII and mkIV share a common "controlplate" so the shutter release, control wheels and buttons on the right-hand side of the body. A couple of bodies they had in from guys who'd been out to Afghanistan and/or Iraq showed a good deal of dust damage around this board. They all thought at Elstree that when the camera undergoes a lot of heavy use (ie. Pro use) the whole control board begins to shift a little, exposing a gap around the weathersealing and where the buttons are.

All the bodies that "stopped" in those conditions were subject to dust around the edges and all had a "heavily used" feel to their controls. When the dust ingresses into the body it can be really abrasive to the wiring and solder joins, it seems Afghan dust is particularly abrasive and harsh to Canon solder. If that gets damaged, it can cause a "micro-voltage short circuit" and the camera just does a :gag: and stops working until it's repaired.

Now, to the OP...Canon RCC at Elstree are great, wonderful people. If you're the sort of person who just has to know what's happening with your camera, then I've got a direct number to a lovely lady called Jackie on reception there who will find out for you! I was debating jumping the Canon ship until I sent my stuff off for a service and repair, since I've had it back it's been beautiful and I've not even thought about Nikon! So a big :thumbs: from me for Canon Elstree.

well they certainly don't have any issues on the other side of the temperature scale!!

http://canonfieldreviews.com/7d-1-weather-sealing/
 
well they certainly don't have any issues on the other side of the temperature scale!!

http://canonfieldreviews.com/7d-1-weather-sealing/

I know Andy Rouse (****** extraordinaire, but a reasonable tog) used them for a while on at least two of his Arctic expeds before switching to Nikon, and as I mentioned, the US Marines use (un-gripped) 7D bodies with no apparent problems.

We don't. Neither do the RN (who also cover the Royal Marines on Ops and on excercise) or RAF and you can rest assured that we do have to trial them whenever our kit comes up for renewal (as it did last year as I mentioned earlier on).
I can also guarantee that we are able to offer far more in the way of 'hazardous working conditions' than most people could ever imagine...

It may just be Sod's Law that I've personally seen seven Canon bodies go tits-up - for all I know they're the only seven that have ever died on Ops - but somehow I doubt it, considering the number of threads here concerning major and minor glitches.
 
I know Andy Rouse (****** extraordinaire, but a reasonable tog) used them for a while on at least two of his Arctic expeds before switching to Nikon, and as I mentioned, the US Marines use (un-gripped) 7D bodies with no apparent problems.

I guess he switched for other reasons than durability though
 
Canon RCC at Elstree are great, wonderful people.

Sadly they too must have bad days, it took them 7 weeks to fix a common fault on my 13 month old 100-400L.

I won't go into it too far but I was very upset about the coverups for their mistakes.

As for the 5D2 sent for repair that came back with custom settings set, when I don't even use them causing me even after a phonecall to sort it to have to send it back.

Seems Friday days are more than just once a week at Canon until you join their CPS service.
 
My 100-400L failed at 13 months old and they refused to fix it for free, costing me £225.
well where did you take it? as Canon have fix prices for repairs and I had my 100=400 IS L repaired and services for much less that that and it was fast service.
 
Well the estimate has come through, main PCB assembly had gone. Not sure what caused it but either way the repair comes to £207.69.

Again, thinking about it, not very good is it for 5,000 clicks and 18 months?

I am sorry but you should be quotes the fit for purpose under the sale of good act or what ever it is called now
 
Sadly they too must have bad days, it took them 7 weeks to fix a common fault on my 13 month old 100-400L.

I won't go into it too far but I was very upset about the coverups for their mistakes.

As for the 5D2 sent for repair that came back with custom settings set, when I don't even use them causing me even after a phonecall to sort it to have to send it back.

Seems Friday days are more than just once a week at Canon until you join their CPS service.

I'm happy that the camera has been repaired, little miffed with the lack of communication!

I had to do all the chasing, parts taking an age to come in, the technician on holiday, blah, blah, blah - excuse after excuse.

All I ever wanted was for someone to tell me what was going on and I'd be a happy customer - one phone call was all it would've taken!

I know what I'll do next time - avoid Elstree like the plague!!
 
Chaz

Quote:
Originally Posted by ChrisH
My 100-400L failed at 13 months old and they refused to fix it for free, costing me £225.

well where did you take it? as Canon have fix prices for repairs and I had my 100=400 IS L repaired and services for much less that that and it was fast service.


Canon UK, it was a common fault where the friction ring failed with little bits of black stuff coming out that looked like paper.

Whilst the price was steep and I think it should have been done free on a low use 13 month old lens, that wasn't my main gripe. It was the poor communications and a blatant cop out when they said I hadn't given the go ahead for it to be fixed.

I have to say that even though there was a hickup with my 5d2 they did ring me and kept me up to date. Sadly it should not have had to go back. It should have either been factory defaulted or sent back as they found it and not with custom settings set.
 
mdollan

Leihmans told me I could take my lens down on a Saturday for far less than Elstree charged me, they did however forget to tell me they weren'y open that saturday.

So they are all the same.

I work in retail and a little honesty off them all wouldn't go amiss.

Anyway alls well that ended well. You with your camera, me with my camera and lens which is as good as new.

I'll probably add another L lens and hopefully another body in the new year, so I can't have taken too much to heart.

:D
 
I'm happy that the camera has been repaired, little miffed with the lack of communication!

I had to do all the chasing, parts taking an age to come in, the technician on holiday, blah, blah, blah - excuse after excuse.

All I ever wanted was for someone to tell me what was going on and I'd be a happy customer - one phone call was all it would've taken!

I know what I'll do next time - avoid Elstree like the plague!!


I used Canon Elstree for a 1Ds mk2 repair last month for the first time & couldn't fault them. Had a completely different experience to you, although I did go through Canon CPS.

They sent constant updates via txt messages about the state of repair starting with a message 11am the next morning saying the camera had been received & a tech had started looking at it followed by an emailed quote the next day (and a txt to say an email had been sent!)

When they couldn't turn it around within the guaranteed number of days, they called up asking if I needed a loan body.

Incidently, the cost was £120 less than Fixation's estimate and Lehmans (or might have been AJ Johnstone) quoted higher than Fixation although that was just a verbal quote over the phone after giving them the items Fixation said needed replacing.
 
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