Canon Printer jamming

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Chipper

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Linda
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Please help: My Canon Pro Graf 1000 printer lost the plot this morning. It jammed; I cleared that and moved the head along as advised when switched off to check if anything was left. It ran smoothly along. I turned it back on and tried a plain sheet of paper the same size. Jammed and torn. Repeated the process. Tried an A4 sheet on plain paper and it printed but left a n erratic column of vertical black streaks. I decided to clean the rollers. As instructed put 3 sheets in and it took them in and ripped them and they all remained inside. I removed them without making contact with my hands to the cables but black ink on base around the centre …. The head docked. I tried Fotospeed who said they would call after 2pm. I had no call.

Does anybody have any experience of this? I have almost a full set of inks left having put one in during this process.

Help! I need to get some stuff done…
 
Came out in 2015 , Could be time for a new printer.
 
Permajet sell Canon printers, they run printing workshops, may be worth a quick call if you use their products?
 
I would try bottom plate cleaning from the maintenance menu then another roller clean too.
 
Gav. said:
Permajet sell Canon printers, they run printing workshops, may be worth a quick call if you use their products?
Click to expand...
I use Fotospeed and I am hoping for a call in the next couple of hours. Thanks for the idea.
 
tijuana taxi said:
I would try bottom plate cleaning from the maintenance menu then another roller clean too.
Click to expand...
I will see what the Fotospeed guys say when I hear from them later today. I will bear your suggestion in mind. Thanks.
 
Chipper said:
Please help: My Canon Pro Graf 1000 printer lost the plot this morning. It jammed; I cleared that and moved the head along as advised when switched off to check if anything was left. It ran smoothly along. I turned it back on and tried a plain sheet of paper the same size. Jammed and torn. Repeated the process. Tried an A4 sheet on plain paper and it printed but left a n erratic column of vertical black streaks. I decided to clean the rollers. As instructed put 3 sheets in and it took them in and ripped them and they all remained inside. I removed them without making contact with my hands to the cables but black ink on base around the centre …. The head docked. I tried Fotospeed who said they would call after 2pm. I had no call.

Does anybody have any experience of this? I have almost a full set of inks left having put one in during this process.

Help! I need to get some stuff done…
Click to expand...
I had similar experience with the black streaks, but cleaning the roller by inserting 3 sheets didn’t help at all. So, I cleaned it manually very carefully with a soft cloth, then it worked perfectly fine. However, I need to do it more often, especially after printing 10-20 copies
 
When you get a paper jam, look carefully at the shredded pieces that you pull out. Re-assemble them to see if there are missing pieces. If any, they are caught inside the printer and will cause additional paper jams if not removed.

I have been there, and know how difficult that it sometimes is to find these and get them out. It's sometimes quite tough to do, or even sometimes find them, but you need to, or throw the printer away. I'm not sure about your budget for equipment replacement, but mine is very thin. I'll spend a day or more trying to solve printer problems before I'll give up.

Do you have any heavier sheet stock? Maybe a sheet or two of it fed through the printer will push the stuck pieces out. You don't need to print on these. Just load and feed them in, then cancel printing, and they should feed out, hopefully pushing out the damaged piece ahead of them.

Can you see any pieces when you dis-assemble the printer as much as you can? I once used a stiff pointed soldering aid to dig into, and then slide out a piece that I could only see a small corner of.

A youtube search for videos to fix your model of printer might help? They haven't fixed my printer problems yet, but have helped me diagnose several car problems that even the Pro Mechanics weren't finding.

Charley
 
CharleyL said:
When you get a paper jam, look carefully at the shredded pieces that you pull out. Re-assemble them to see if there are missing pieces. If any, they are caught inside the printer and will cause additional paper jams if not removed.

Charley
Click to expand...

This - my bet is that there's still something stuck in there...
 
No… there was nothing. The printer was knackered and it has been dispatched. As this was the second one of these that lasted only 3 years, I have downsized. I went to Fotospeed with some of my prints and files and decided it was time for a change when I compared it with the output from a ProGraf 310. I could not see any difference; if anything the blacks were stronger. I have not yet set it up because of a trip. On their FB printing page, another user also commented that his failed after 25 months (and Canon were very inflexible about the timing; they were also poor in terms of support and just stopped communicating when I asked a second time what the fallout fee would be).
 
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