KIPAX
Seriously Likeable
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- Name
- KIPAX Lancashire UK
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I am a canon Platinum CPS member with a 2 day turnaround for jobs on equipment..
I sent my canon 400 f2.8L IS off for calibration on monday with a 30 quid quote.. I put a £100 max fee on the form just in case the problem wasn't calibration.. i got the confirmation email lens rec then a phone call saying they would now delete my card details and phone again when lens ready to take details again... In the form and covering letter i outlined the problem and how I needed the lens back for weekend work.
Thursday i kept my mobile with me awaiting the call but nothing..At 8pm thurs i get an email saying lens is ready.
I phone this morning.. lens was ready thur afternoon and they sent me two text messages using an old number they have on record and not the new number as entered on the repair form
Problem 1 : was ready thur could have had back fri
problem 2 : Because I put a 100 quid limit just in case.. they decided to do other work not requested or IMHO needed such as lens hood screw and the bill was now 112 quid
problem 3 : If I want the lens back sat morning then its an extra 30 quid delivery otherwise its monday.. eh? So i dispute that and after backward and forward to a suprevisor they will wave the extra fee for me and send it ups standard and I could.. could? get it sat morning.
Got to say I am less than impressed.. I bought this lens brand new and already had same problem after first two yrs and now again 2 yrs later. First time they did warranty ....
I sent my canon 400 f2.8L IS off for calibration on monday with a 30 quid quote.. I put a £100 max fee on the form just in case the problem wasn't calibration.. i got the confirmation email lens rec then a phone call saying they would now delete my card details and phone again when lens ready to take details again... In the form and covering letter i outlined the problem and how I needed the lens back for weekend work.
Thursday i kept my mobile with me awaiting the call but nothing..At 8pm thurs i get an email saying lens is ready.
I phone this morning.. lens was ready thur afternoon and they sent me two text messages using an old number they have on record and not the new number as entered on the repair form
Problem 1 : was ready thur could have had back fri
problem 2 : Because I put a 100 quid limit just in case.. they decided to do other work not requested or IMHO needed such as lens hood screw and the bill was now 112 quid
problem 3 : If I want the lens back sat morning then its an extra 30 quid delivery otherwise its monday.. eh? So i dispute that and after backward and forward to a suprevisor they will wave the extra fee for me and send it ups standard and I could.. could? get it sat morning.
Got to say I am less than impressed.. I bought this lens brand new and already had same problem after first two yrs and now again 2 yrs later. First time they did warranty ....
