Good and bad service

M

Mick G.

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Name
Michael George
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Three weeks ago I ordered a monopod and a Tamrac camera bag from a well known camera shop's web site. They promised to dispatch goods , if possible , within 48 hours. On the eighth day I recieved the monopod and after nearly three weeks, I cancelled the order for the back pack. If I hadn't emailed several times I feel they would not have bothered to tell me that there was a hitch.
I telephoned Warehouse Express, confirmed that they had the camera bag in stock (tuesday night, around seven) , ordered it and it will arrive today.! (thurs.) The staff were very polite and efficient and pleasant. I will , of course, in future, shop with them.
 
Don't be afraid to name and shame.
 
I've had problems very similar to this in the past. I would imagine (but could be wrong) that this well known shop begins with the letter J!
 
Shadow said:
I've had problems very similar to this in the past. I would imagine (but could be wrong) that this well known shop begins with the letter J!
Click to expand...

Not Jones the Butchers?????
 
OK. I didn't feel vindictive this morning and really I wanted to say how good
Warehouse Express were which would give a point to the post but anyway , the unsatisfactory shop was Bristol Cameras. Customer satisfaction seems not to concern them. If I were managing it I would have bought a Tamrac bag from
another source and made a loss if necessary to keep a customer.
 
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