In times when we seem ready to complain about quality and service here's a nice change.
Whilst on a recent outing I returned home to find the friction tightening 'nut' from the tilt head of the tripod was missing. It's an 'oldish' Hama Gamma 74.
Yesterday, on chance, I rang Hama UK and asked if spares were available. I was told that somebody would ring me back (yea, yea, the old story). Within the hour 'Jerry' called me. He told me that the tripod was no longer manufactured, but he would see what he could do, any problem he would get back to me.
This morning, less than 24 hours after the telephone conversation, the 'nut' arrived first class post, no charge, with compliments.
If aftercare service is a consideration when you buy, Hama has to be a consideration.
Whilst on a recent outing I returned home to find the friction tightening 'nut' from the tilt head of the tripod was missing. It's an 'oldish' Hama Gamma 74.
Yesterday, on chance, I rang Hama UK and asked if spares were available. I was told that somebody would ring me back (yea, yea, the old story). Within the hour 'Jerry' called me. He told me that the tripod was no longer manufactured, but he would see what he could do, any problem he would get back to me.
This morning, less than 24 hours after the telephone conversation, the 'nut' arrived first class post, no charge, with compliments.
If aftercare service is a consideration when you buy, Hama has to be a consideration.
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