I understand where you are coming from TheCrow, however when I purchased the grip from the retailer (Jessops), my contract was with them, not Canon. The grip did fail through no fault of my own so one could say it wasnt of merchantable quality. So then why should I have to wait weeks to get a replacement?
As flash said, that's the law.
First 6 months it's up to the retailer to fix it.
Second 6 months, it's up to you to prove it's broken.
They can do whatever they deem fit, be it send it back to canon for repair, or replace it.
Very, VERY few manufacturers would replace it when it was out of the cooling off period.
Why do people still shop at Jesops its a joke shop
You took the S out of Jessops so as to not advertise them?
Well no offence mate, but you're no doubt the kind of customer that would put a downer on our day were you to come into my shop.
The odd thing is that sometimes you can get quite a decent deal from them. I guess that's the real problem, just too many variables. Lousy top level management, no consistency with shop level management, and at least half the staff (and I'm not including foodpoison in this) either don't care or just haven't got a clue about what they're selling. Prices vary from absolutely bonkers high to the best you can find on the net. Weird just doesn't describe them.
I'd genuinely be sorry to see them fold because I think we'd all lose out. But I'll be amazed if they survive much longer.
It's so strange, this pricing malarky. I've bought half my kit from Jessops, because even without staff discount it was a lot cheaper.
So strange.
I don't think they'll go anywhere. All our stock is sale or return, so the manufacturers wouldn't lose anything, and all the stores are rented.
We don't have much to lose. If we're put into Admin nothing will be achieved, but all our debts will surely be wiped clean and we'll start fresh, no doubt with some backing from someone big, like Tesco, or something similar.
