Lowepro Customer Services

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Darren
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Just a quick spot of info on my recent experience with Lowepro Customer Service's :clap:

I have had the slingshot AW200 bag around 3 years but the zip on the top compartment broke so i haven't been using it for last 6 months or so it been sat in cupboards and used as storage.

I recently read there is a limited lifetime guarantee on there bags, reading the terms on there site is mind boggling.

So i sent them an email, They asked few questions and wanted proof of purchase, i couldn't provided it but told them it came from calumet in Liverpool, which it did but has now closed i believe.

They asked for me to return it to them for inspection which i did about 4 weeks ago, i heard nothing since.

A courier arrived this morning with a brand new slingshot for me. Also it is the newer version Slingshot AW202 which has some pretty good upgrades to it like extra pockets & tripod attachment.

RRP on amazon is £47 but i am just chuffed i have my slingshot back for times when i wish to travel lighter away from my flip side 400

Pretty dam chuffed to be honest :clap:

Daz
 
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thats good to know. I use their pro runner and magnium bags. Not had problem with them but is good to know their customer service.
 
I sent them an email asking if I could buy a replacement strap for my bag

Never even got a reply, glad you got sorted though
 
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