Sirui tripod falling apart...? Warranty problems

[MIAMIPHOTO]

I bought a SiRui M-3205X tripod 2-3 years ago. One of the leg is falling off and the center column is falling apart. It was an expensive tripod ($500).
SiRui offers a 5 year warranty for the tripod. I have tried to send them an email and call them but so far no answer.

Question: How do you deal with SiRui for warranty issues? What can I do? Should I trow it into the trash?

 

[chris malcolm]

In your position I would hold onto it while searching the web for people reporting their experiences with getting SiRui to respond to warrnty claims and repairs.