Remarkable!I am surprised it should be difficult. A few weeks ago during a sudden local thunderstorm our Virgin V6+ box and the TV were rendered inoperative. I telephoned Virgin the same day and a new V6+ box was delivered before 10am the next day. It took a little longer to buy a TV and claim from the insurance company.
Dave
Remarkable!
When my virgin broadband broke down it took them 19 days to fix it.
I am no longer a virgin customer.
My virgin BB service broke down three times in as many months, never for less than three days, the final time it took them 19 days to fix it..Brian, of course it would depend on the reason for the breakdown. My broadband went down for over a week once but an unrelated contractor had dug up the FO cables in a main road and caused enormous damage. Virgin did give all customers affected a reduction. In the circumstances there was little else they could do; I am sure they would have claimed from the contractor.
Who are you with now, While I am happy with the virgin service (very reliable), the package (BB, Tel and TV) is fairly expensive but none of the alternatives look attractive.
Dave
Never had a problem since being on Sky Q , Had both Mini and main boxes changed within a couple of days due to issues.I gave up with Sky. They make it next to impossible to contact them.
In the end I stopped paying the bill - that brought them running fast enough . . .
Where has the OP mentioned BB??When I was with BT my BB data rate went down to 1 K b/s which they claimed met their contractual requirements which is one of the main reasons I moved to Virgin. I get a solid 105Mb/s now. It seems to me that some have had good and bad experience with all the main suppliers.
Dave
The OP mentions poor service which is what most have picked up on.
has anyone got contact details for SKY repairs
No I didn`t !!!
I used SKY Chat Live via their website when I wanted to discuss my failing HD+ box. I was also offered (&signed up for) a very good deal for SKY Q .............My sky just started playing up and I got through on 0333 759 1263
Really helpful lady and all sorted, even got offered a good deal for skyQ