Streamline

33L

33L

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Lee
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i was recommended this host by fellow togs on here yet i am seeming to have no let up of problems.

I have a streamline and a seperate domain name company.
I asked each as to what information i need for the 2 to talk to each other that my domain name listed in sig shows my hosted testpage with streamline.

i have set up my a record pointing to the ip provided by streamline after them getting it wrong once already. I have my name servers all pointing to the streamline servers again provided by streamline and verified when a who is search is performed.

Is there anything else i should try to get this sorted. this site was meant to be live at the beginning of the month and since streamline tech support is 24 turnaround and any updates at namesco (domain name company ) take 24-48 hours its getting increasingly frustrating when it should really be that hard.


can anyone help or suggest anything please i am so angry/frustrated! TGIF!
 
Does your Streamline hosting use cPanel? If so, you need to make sure the domain name has been registered in the "Domain" section
 
will check that! now does it pose a problem as i have a seperate domain name company. I dont want to transfer it over as if i do want to change hosts i dont have to fight with getting the name released.
 
just says not registered through Streamline which it isn't and as above i dont want it to be.
 
streamline are good for price and uptime, I have circa 35 accounts registered with them, luckily i dont have to use their help facility much but when i have its very frustrating especially when they dont read issue tickets properly, but we cant have it all can we

raise a ticket with them mate or transfer your domain into streamline
 
jsut out of curiosity for anyone that has linked to a seperate domain. is the IP address is the control panel the one you are meant to use as they gave me a different one.
 
33L said:
i was recommended this host by fellow togs on here yet i am seeming to have no let up of problems.

I have a streamline and a seperate domain name company.
I asked each as to what information i need for the 2 to talk to each other that my domain name listed in sig shows my hosted testpage with streamline.

i have set up my a record pointing to the ip provided by streamline after them getting it wrong once already. I have my name servers all pointing to the streamline servers again provided by streamline and verified when a who is search is performed.

Is there anything else i should try to get this sorted. this site was meant to be live at the beginning of the month and since streamline tech support is 24 turnaround and any updates at namesco (domain name company ) take 24-48 hours its getting increasingly frustrating when it should really be that hard.


can anyone help or suggest anything please i am so angry/frustrated! TGIF!
Click to expand...

I have several sites with them and have been very happy with price and reliability but have to agree with earlier comments that their support is absolute rubbish :bang:

I had a similar problem trying to activate a new domain with them and eventually sorted it without their help. In the overview for the relevant domain - click on change dns nameservers, then scroll down to the bottom and so long as their nameservers are in the bottom box click to transfer to streamline.

Hope this helps.

Mind you I am still trying to activate another domain that like yours is still with another company and it just won't work. Steamline control panel under 'web hosting' says 'Server type unavailable. Please contact technical support via a support ticket to resolve this.' Ticket has been raised, predictably no reply and when eventually they do get round to it their answer will be nothing to do with the actual query! :thumbsdown:

Best of luck

Neil
 
the last reply was sorry there isnt anything further we can do... you have to contact your domain name provider.

I politley pointed out the domain works fine everything that streamline have asked me to change has been changed. even the domain name suggest that the ip address is bad. so thats why its not working.
 
what have streamline given you ? an IP or a path?

What's the IP? 67.215.66.132 ?
 
they gave me the ip address 213.171.218.140 to update my A record - no path. However my control panel states 213.171.218.72 as the server IP?
 
update: the nameservers they gave me were incorrect as was the original ip address they gave me. so i am not holding my breath but it will take 24-48 to update!

apparantly not - the site is live jsut need to load content now! :)
 
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