You need to find the CEO / owner of said garage, and go all @Lynton on their arse, I certainly wouldn't let it drop.
) 
This^
The same here there would be no discussion other than how long it would be taking them to put my old tyres back on.
Too much info to go in the WAMT thread, whilst i'm on a tea break...
VW Golf went in for service on friday on a collection basis.
Got a call about 3 o clock, "We've done your service and brake fluid. We note that 2 of your tyres are down to 3mm, its £80 per tyre for us to change them"
I know about the tyres, been keeping an eye on them for months.
I tell the service people this, and tell them to leave them on as I can get the tyres cheaper from black circles at a later date.
Get a call about half four to pay the bill, including £160 for tyres.
"Whoa! I told you not to do the tyres!"
there then followed some arguing to-ing and fro-ing and the rep saying:
"Mr dorset dude I must inform you that we record all calls"
Excellent thinks I, I know what I said so there will be proof. I say "Great, go and listen to that then and you will see that I did not ask for the tyres"
Call back 20 minutes later. "Our rep wasn't at her desk when she rang you about the tyres so unfortunately we do not have the call record but our rep and the driver who was sat near her desk at the time clearly heard you say you wanted the tyres fitted". Me starting to get quite annoyed now.
Loads more arguing and them basically telling me I'm a liar because all their staff say I did ask for the tyres. Were all their staff sitting round a speaker phone listening in then!? In the end they agreed to drop the price of the tyres to only £5 more, for the two, than I would have paid at black circles. I was still fuming at basically being called a liar but went with it as it seemed the best option.
At one point, between VW phone calls, I actually rang back to a friend of mine who I was with at the time (3pm) when they rang and discussed the tyres and asked, "Did I definitely say I dont want the tyres do you remember?"
"Yes I remember, you definitely said you didn't want them, I'll be a witness if you like"
Anyway I've got Continental tyres on, and given the choice I would have got Goodyear efficient Grip or Dunlop blu responses. No idea how they compare with my choices.
Still wondering whether to write a snotty letter to a manager somewhere or just let it go for the sake of £5. It all boils down to "he said, she said" at the end of it, even though I know I'm right and don't like being told I'm a liar by some corporate chump.
Thoughts?
Cheers all and sorry for the long post!
Don't they say that this conversation MAYBE recorded for training purposes, rather than WILL, so we can catch you out at a later date?
Oh right, I didn't know that.
A fully functioning emissions control.What have they omitted?
That isn't entirely true. A garage can only bill someone for work they have authorised to be carried out, usually by signing for it when dropping the car off. Being badgered into paying after and pretty much being called a liar isn't agreeing to a job being carried out.
It will likely be a franchised dealership. I doubt VW own it. But dealerships don't make that much from selling cars, their main income will be from servicing and parts.
I believed it wasn't, but checking the Ofcom website (http://www.ofcom.org.uk/static/archive/oftel/consumer/advice/faqs/prvfaq3.htm) :
But you hadn't paid the bill, once you do, you lose a lot of trump cards
This was around 20yrs ago when I was a press toolmaker, not a prototype mechanic as I am now. Due the fact the water pump was only weeping, contamination was probably unlikely. The cambelt will likely run ok for thousands of miles, whether it will last the full 80,000 can only be found out in one way only, but a garage will recommend replacement as they can't guarantee it won't fail, plus it saves time not having to go back again should it fail. A similar practice with cars with dual mass flywheels, if the starter motor isn't protected from the dust/metal particles from a failing DMF, replacing the starter motor is recommended, some garages will just blow the starter motor out with an air line.
can you though if you didnt warn them you were recording initially?
Well VW rep didnt warn me when the rep first rang me back at 3pm, so.... anyway its a moot point as I dont have a recording.
It is fully functioning. It uses the ABS sensors to see that the front wheel geometry hasn't changed, switches the engine into test mode, passes the test. Simple really.
It is fully functioning. It uses the ABS sensors to see that the front wheel geometry hasn't changed, switches the engine into test mode, passes the test. Simple really.
but there are 11 million in everyday use, apparently.
That would be an ecumenical matter.
Known specialist independent on the scooby forums, supposed to be the best etc.
