a few weeks ago my wife ordered a PS4 bundle from game which was being delivered to our home address
when the parcel was out for delivery my wife kept an eye on it through the gps tracking feature yodel have on their tracking website the last location given was Oldham and the next thing was delivered and signed for
obviously our CCTV showed no signs of Yodel or any parcel delivery but my wife was at home anyway waiting for the delivery ( we pointed out CCTV could be provided should it be needed )
My wife rang yodel to see what was going on and was told they won't deal with her as she didn't send the parcel
next call was game customer services who said they would investigate the missing parcel which they did
they wanted the drivers GPS info for the time the parcel was so called delivered and what signature was signed, the signature was some name unknown to us and i don't know if game ever got the GPS info they requested they never told us
apparently the driver was interviewed by Yodel the next day and it was established one way or another the parcel had gone missing in transit and never reached it's destination
righto but we stall want our PS4 bundle and requested Game to re send it that's when the fun starts
considering it has been made quite clear by Yodel the parcel never made it to it's destination and the have no clue where it is plus CCTV showing no parcel delivery Game wanted us to download 2 forms , print them , fill them in and sign them , scan them back in and send them back. until this was done they was not willing to deal with the lost item or we could wait 30 days before they would investigate
i humoured them to the point of filling in the forms on line ( pdf format ) and emailing them back
we got a nice email back saying thank you for the forms but we need to sign them so back on the phone to game pointing out we are not responsible for the lost item and the onus is on Game to make sure we get what we have payed for
anyway after much too and froing we came to an agreement that we do not need to sign the forms and another will be sent
this time i wanted it delivered to our nearest Game outlet so we didn't have to go through this again should it disappear again in transit which they did and was picked up a few days later
at least Yodel didn't chuck it over the back wall like they did with the other parcel