I have had similar bad experiences with Jessops as already reported in this thread - Their customer service has been very poor and uncaring and their cameras knowledge equally poor, hence no reason to visit them whatsoever even if their prices were cheaper, which they are not. Knowledgable customer service and, very importantly, aftersales service, is extremely important.
I used to buy from
Park Cameras (in
Surrey Sussex) until I had a bad experience with them - They overcharged me by several thousand pounds and some of their staff were not exactly helpful - Other staff tried to be very helpful.
I now shop at either WEX or HDEW. WEX Norwich (HQ) are faultless in every respect. However, their subsidiaries Calumet (and their staff) are as bad as Jessops!! I have had to sort out Calumet problems at WEX management level. WEX even have a dedicated phone line for product advice and help and never hardsell you (or at least they dare not do so with me because I have a thing about it) - Option #3.
Too many people dismiss HDEW as a 'grey importer' of the same type as those based in the Far East. But in fact they used to be a UK high street retailer about 20(?) years ago but greedy landlords and the growth of online competition made them move into premises on a light industrial estate in
Kent Surrey. They are a small business and do not hold stock but import unused new cameras and lenses, very limited brands, to order usually taking 5 working days. I am waiting for a delivery right now! They can save you a lot of money. Aftersales service and problem solving is as good as WEX. They are my two most favoured suppliers.