Just a thought...... it seeems most of the disatisfied customers on here are only ordering a handful of prints at a time, perhaps he doesn't want that business
(sorry, but the promise of a BIG order NEXT time, wears thin pretty quick!)
Seriously though, how many people here
who have had problems have followed the labs instructions
EXACTLY regarding sizing, saving, naming etc, with no special requests, changes of order etc etc etc because I put through 2-3 orders a week without a hiccup.
Like everything in life, you need to know the limitations of your equipiment, your supplier & even yourself.
Once I hit 'send' to SamsLab I accept that order is now closed. I would not attempt to make changes because I KNOW this disrupts David's automated workflow and it is easier to send a new order with whatever I have missed off. Even if you don't order several times a week, paying an occasional extra four quid p&p isn't exactly going to break the bank when the prints are so cheap.
If you want a lab that sends you an email everytime the staus of your order changes, then go out and find a different lab because it sure as hell will increase print prices to pay for the admin staff and I already have enough emails coming in that I don't need!
Actually, the more I think about it, assuming he has many regular satisfied customers, PERHAPS there ARE some customers he DOESN'T want!
In my own business, customers who place small orders are very often higher maintenance than the bigger spenders..... looks like the trend is widespread.
The saying goes......
20% of your customers provide 80% of your income..... sometimes you HAVE to prioritise!!
Chris.