- Messages
- 41,925
- Name
- 'Gramps'
- Edit My Images
- No
On Saturday I ordered a wide angle Sigma lens from WEX for delivery on Sunday - it duly arrived early Sunday morning.
After a brief test I realised that it wasn't really for me so Monday morning I filled out a returns request on the WEX website, (nightmare customer!).
Within the hour I had received a response and the returns form to put in with the returned lens, there was also an offer to arrange collection or supply return labels, (at cost).
It was in the Post Office before lunchtime and arrived with WEX this morning ... I know because they emailed me to let me know.
Within the hour I got another email to say that my refund had been approved and shortly thereafter an email from Paypal to show the refund ... including the Sunday delivery postage I had paid!
Great service WEX.
After a brief test I realised that it wasn't really for me so Monday morning I filled out a returns request on the WEX website, (nightmare customer!).
Within the hour I had received a response and the returns form to put in with the returned lens, there was also an offer to arrange collection or supply return labels, (at cost).
It was in the Post Office before lunchtime and arrived with WEX this morning ... I know because they emailed me to let me know.
Within the hour I got another email to say that my refund had been approved and shortly thereafter an email from Paypal to show the refund ... including the Sunday delivery postage I had paid!
Great service WEX.