I don't think Nikon listen to their customers much, which is part of their problems imho. Cameras and lenses people want that don't appear, and cameras and lenses appearing which few seem to have been asking for. When they have had problems with cameras, which they have had a number of over the last few years, they ignore the problems until sheer weight of numbers forces them to do something. Hardly endearing them to their customers.
Having so many problems hints at cost cutting on the design and/or quality control side, and using users as testers. Again, not treating users well.
The delay of these DL cameras for so long, with little information, and then to be cancelled seems a bit disrespectful to their users, and potential users. Other manufacturers may be doing similar things, but I'm a Nikon user and mainly concern myself with what happens with them.
I do see other manufacturers adding features through firmware updates, which kind of gives the impression that they 'care' about their customers.