2 months out of warranty & 8700 actuations, my 50D shutter's failed

Werecow

Werecow

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Is there any sort of recourse with Canon for a free repair? I personally don't think it's on having a shutter fail like that.
The camera hasn't a scratch on it and has never been dropped or bashed.

I've looked up that euro law about a possible 2 year guarantee but it seems to be a grey area now i've read a few pages about it.

Pretty gutted as it probably wouldn't be worth the money if i had to pay to have it repaired? :(
 
Ring them and ask - even if they only offer a UK one-year guarantee, 8700 actuations is well below what I'd consider 'fit for purpose'...
 
You should be able to go through the fit for purpose route!

If its failed at that age and low shutter count then surely it wasnt fit for purpose!

I'm sure they'll help, if not small claims!
 
It has to be fit for the purpose for six years. I went down this route with Apple when my Macbook failed on me. They fought it, I won.
 
Chap on here had his 5D fail at 6000, think it still cost him a hefty repair bill

Agree that its pretty poor, but like most things it seems to be pure chance how long stuff lasts
Had a new car that was a real dog, but had another one for 14 years that hardly missed a beat

Worth a try at the shop you bought it from and maybe a letter to Canon if that doesn't work
 
Thankyou for the replies :)
If i go the fit for purpose route, should i be taking it up with Canon themselves or the shop i bought it from? The wording i see on advice sites is "the retailer"
 
I've only just got back from the weekend away taking photos so not contacted anyone yet. All i know is the camera locks up with an "error 30" in the middle of taking a photo, accompanied by a crunching sound.
 
The Sale of Goods Act 1979 covers you, it's worth checking with Consumer Direct specifically, but the shop you bought it from is liable for the repair and replacement of the goods, not Canon.

You could cite Section 14 Paragraph 2B Sale of Goods Act which states:
For the purposes of this Act, the quality of goods includes their state and condition and the following (among others) are in appropriate cases aspects of the quality of goods... (e)durability.
Click to expand...
http://www.opsi.gov.uk/RevisedStatutes/Acts/ukpga/1979/cukpga_19790054_en_1
 
Talk to Canon,

Its out of warranty, they may well offer a good will gesture to help keep their name (99% of the time this is the actual reality of customers screaming about fit for purpose - when they don't (in some cases) understand what they are talking about)

Fit for purpose is a fairly complex piece of law and bit of a slippery slope. I believe (but may well be wrong) that as the item is over 6 months old, it is YOU that has to prove the product was faulty within 12 months (which your not even saying it was) or an undetectable fault.

Alot of the confusion lies between the Sales of Goods act (UK) and an EU directive that says 'A two-year guarantee applies for the sale of all consumer goods everywhere in the EU. In some countries, this may be more, and some manufacturers also choose to offer a longer warranty period.'

In my experience just approach the retailer you purchased it from (also Canon) and see what they can do, explain the low usage it has had. Approaching anyone reading the letter of the law (from the internet) just gets their back up, and chances are they are equally unfamiliar with it.

For what its worth, my 40d failed after about 15k. Luckily for me that was 4 months of ownership. Maybe there is something to be said for taking hundreds of photos :lol:

Hope you get it sorted.
 
dunganick said:
Alot of the confusion lies between the Sales of Goods act (UK) and an EU directive that says 'A two-year guarantee applies for the sale of all consumer goods everywhere in the EU. In some countries, this may be more, and some manufacturers also choose to offer a longer warranty period.'
Click to expand...

It's always worth talking with Consumer Direct as they are the first point of contact for the Office of Fair Trading. The last time I spoke with them about a related issue which was covered under the Sale of Goods Act, they said goods must last a reasonable amount of time which is interpreted from the quote in my post http://www.talkphotography.co.uk/forums/showpost.php?p=2541406&postcount=9. 8700 actuations on, what Canon consider, a semi-professional body which can be registered with Canon Professional Services would be considered unreasonable by many people.
 
I couldnt agree more, this is why i suspect Canon might well offer a good will gesture repair.

In my experiance you get much further with these things by simply talking to people without reading the letter of the law. If you get no-where with this then you fall back to your rights etc...
 
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