- Messages
- 1,525
- Name
- Carl
- Edit My Images
- Yes
After spending some time looking at monopods back in June, i opted on a 3LT Pete carbon fibre model.
It looked the business, was about 20% cheaper than Gitzo etc, and had good reviews.
Anyway, this weekend the lower section jammed due to a broken part in the leg lock.
I phoned the camera shop i ordered it from and was about to send it back to them to be looked at, but after realising this process would probably take weeks, i phoned 3LT directly.
Short explanation is, 3LT are sending out a new part today at no cost!
All i can say is great customer service, Dave was a pleasure to deal with and hopefully it'll be fixed and back on my 400mm 5.6 by the end of the week!
They also offer a 5yr warranty on their products which i didn't know at the time of ordering!
Top marks lads!
It looked the business, was about 20% cheaper than Gitzo etc, and had good reviews.
Anyway, this weekend the lower section jammed due to a broken part in the leg lock.
I phoned the camera shop i ordered it from and was about to send it back to them to be looked at, but after realising this process would probably take weeks, i phoned 3LT directly.
Short explanation is, 3LT are sending out a new part today at no cost!
All i can say is great customer service, Dave was a pleasure to deal with and hopefully it'll be fixed and back on my 400mm 5.6 by the end of the week!
They also offer a 5yr warranty on their products which i didn't know at the time of ordering!
Top marks lads!