Aaduki insurance - top marks for customer service

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Following the theft of my D300 on Sunday at a wedding it was with some trepidation that I contacted Aaduki who are my insurance company, not having made a claim before my main concern was how long the claim process would take and what pitfalls I might encounter. I have been dealing with Darryl Probert and he and Aaduki have been superb in every aspect of this, Darryl sent me the claim form via e-mail on Monday which was posted back to them to arrive Tuesday, Wednesday the claim was approved and Jacobs have been in touch today to arrange delivery (probably tomorrow) of my replacement equipment. Having heard the horror stories that some people have had when making claims with other insurance companies I cannot praise them enough for the handling of this unfortunate matter, I must admit I am a bit stunned with the speed it has been dealt with and their attitude towards my loss.

So absolute top marks to Aaduki and Darryl and I can highly recommend them for your camera insurance requirements.

:clap:
 
That's fantastic news. Congrats on getting it sorted with so little fuss.

I'm also with Aaduki but have never had to make a claim. I've always found them to be helpful when sorting out cover and deciding on options.
 
I'm glad they've been responsive for you Colin. I'm still struggling to get them to update my policy document from a communication on 6 May (I still have no confirmation in writing that I am covered despite 2 emails and 2 phonecalls).

Although they may be good in a claim, I'm not sure I'll be heading back to them next year I have to say...
 
Good to know, thanks Colin :)

Just out of interest... how much do they charge to make amendments to your policy?
 
It'll be interesting to see how much your policy goes up next year. One of my mates claimed for a flashgun £279, they sent him a cheque for the £79 difference from his excess, then put his policy up +£300 the following year. Wayne
 
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