advice please: How do I return my 10 month old broken Sony?

[p1tse]

I brought a Sony waterproof compact (tx5) from Tesco July 2010

I assume I have 1 year manufacturer warranty?
Basically doesn't power up or if it does the screen is black.

I never sent away the warranty card or anything, but do have my Tesco receipt as proof of purchase.

Do I take it back to tesco, Sony centre, send off ?

Advice please.

 

[Mike.P]

Take it back to the retailer you purchased it from.

 

[jon ryan]

Back to Tesco. The retailer is responsible for the goods they sell.

You may have to convince them that is a fault and not damage you caused.

Have a browse of this:

http://www.thisismoney.co.uk/bargains-and-rip-offs/tips-and-guides/article.html?in_article_id=487339&in_page_id=53954&in_advicepage_id=131

 

[Flash In The Pan]

Back to Tesco, that's who your contract is with. I hope you have better luck than me with the pair of £85 North Face shoes I took back to Tiso...

"I'm sorry sir, you can't expect a pair of shoes to last 6 months"

We'll see about that

 

[p1tse]

Thanks

I'll take it back to the Tesco store I brought it from

It does look worse for wear though as the material colour bit has come loose, I assume due to salt water from the sea last year, but have used it less than half a double of times since on day trips. Was working then all of a sudden it stopped.

 

[POAH]

Back to Tesco, that's who your contract is with. I hope you have better luck than me with the pair of £85 North Face shoes I took back to Tiso...

"I'm sorry sir, you can't expect a pair of shoes to last 6 months"

We'll see about that

assuming you only used them for their intended purpose

 

[ChrisH]

Just one thing, Sony centres have b****r all to do with Sony other than they sell their stuff.

Many years ago I purchased a Video camera battery from a Sony centre, I fitted it and it fried the camera.

About 25 arguments and a shouting match later I still had a knackered camera that Sony wouldn't repair becuase the battery didn't come direct from them. I said it was from a Sony centre they said they aren't Sony.

Small claims court went in my favour eventually but what a nightmare.

Tesco's probably will just replace it.

 

[Flash In The Pan]

assuming you only used them for their intended purpose

I admit I've been foolish, I've been walking in them :bang:

 

[p1tse]

thanks.

i'll go to tesco and see what they say. it's had minimal use really, worked fine on holiday for say 30 pics then it just died, no lcd then no power.

it has been looked after well with no knocks, but the front does look worst for ware, which i assume was the pool or sea water which took the front film off peeling abit. it's not like i went swimming with it, apart from take pics of my 1-2 year old whilst in the water.