Anyone benefited from being in the CPS

KIPAX

KIPAX

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KIPAX Lancashire UK
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Apart from the free diary no one wants.. I dont seem to be getting anything at all out of it... Phoned this aft canon and as far as the women was concerned the cps is an independant thing.. they dont do 3 day turnaround... she said its dependant on parts... my camera is with someone now because its a resend so higher priority
.. seemed less than impressed when i tried to mention cps :(
 
What's CPS? :thinking:
 
The CPS is of course the renowned Cambridge Philosophical Society.

KIPAX tried to tell the lady that he should get special treatment, but failed to give a definitive reason as to why.
 
OK, think I've found it Canon Professional Services :)

here
 
To be a member of CPS you need 2 professional bodies (xxD cameras count) and 3 L Lenses.

I've been a member for a couple of years and am about to send one of my backup cameras back (an xxxD). We'll see how quickly they get back. THe do send a CPS magazine out and also you get a free subscription to EOS Magazine which kis an excellent mag for Canon users. Loads oif technical info on using your canon EOS gear.
 
They have just discontinued the free subscription to EOS magazine :(

I have found them useful, in that if you use canon's own repair/service centre, and put your CPS number on the parcel, they do turn it around quickly, last time I used them they turned around my 1DsMKII, (service) in less than a week, when the normal turnaround time was 4 weeks.
 
KIPAX said:
So nothing then? :)
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I'm not complaining, I've had a free quarterly magazine for the last few years, a quick turnaround of gear sent in for service/repair, and because I had a number of images on the CPS website (at one time you could upload your own images to their site), I got a nice licencing deal with canon, where they used one of my images in their publicity.

So it's been good for me :)
 
Its nice to know that in the event something big is on the way such as a wedding and your body breaks a week before, you have their support.

If they cannot repair your body within the allocated time, loan equipment is provided. Bonus IMO.
 
mm i've been a member for a few years - the biggest advantage has been the free eos mag - but today i went to one of the cps service centres

http://www.canon.co.uk/eospro-network/Pro_Centres/index.asp

and found that when returning a camera for fixing (if i return it via the shop) i will get a loan camera

in addition this shop has a studio that cps members can use - you hire it - but you get the use of a large range of cameras and lenses to use "a table full" i was told...

i was also told that canon are working to improve the range of services that are available at these centres for cps members
 
Teshi said:
If they cannot repair your body within the allocated time, loan equipment is provided. Bonus IMO.
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Right.. where exactly do you get that from? are you sure it isnt a myth because i cant see it anywhere? please tell me where this is from?


sportysnaps said:
and found that when returning a camera for fixing (if i return it via the shop) i will get a loan camera
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Is that somehting you where told or have yous een it written somewhere?
 
As my mkIII is away for the 3rd time in the 6mhts since I bought it I had hoped they would be more helpful. but apart from labels its been a bit flat.. no mention of loan camera anywhere.. cant see it in any emails or on the website.. starting to think its an old wives tale..

TBH I was expecting a bit more sympathy from them and canon considering the money I spent this yr (in the last yr i mean) and the 3 times i ahve been sat here with a useless mkIII :(
 
KIPAX said:
Right.. where exactly do you get that from? are you sure it isnt a myth because i cant see it anywhere? please tell me where this is from?

Is that somehting you where told or have yous een it written somewhere?
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On their site, I can find the video section where is 6 days. DSLR's its 3. This was confirmed by Fixation and also via a phone conversation prior to reg.
 
Les McLean said:
They have just discontinued the free subscription to EOS magazine :(
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Is that right? I heard they might but it's never been confirmed to me. I thought they would advise members of this?!
 
EOS_JD said:
Is that right? I heard they might but it's never been confirmed to me. I thought they would advise members of this?!
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'With the focus this year very much on the professional market and the development of our dedicated CPN magazine, we have decided to discontinue the free subscription to EOS Magazine. CPS members will still receive a complimentary copy of the next CPN magazine, issue 2 which is due out in March 2009.'

Within a round robin E-mail from Canon Professional Services -6th Feb 2009
 
The CPS rep for Canon is Frankie Jim. I had a problem last year, got nowhere. sent off an email, and surprise got a reply with the answer.

Try this

Frankie_jim@cuk.canon.co.uk

I didn't get a free diary!!!!!!!!!
 
Les McLean said:
'With the focus this year very much on the professional market and the development of our dedicated CPN magazine, we have decided to discontinue the free subscription to EOS Magazine. CPS members will still receive a complimentary copy of the next CPN magazine, issue 2 which is due out in March 2009.'

Within a round robin E-mail from Canon Professional Services -6th Feb 2009
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I've been a member for about 8 months and it was nice to get the free EOS Mag! Suppose I'll need to subscribe again :)
 
Canon serviced my mkIII in 3 days and noted it was a CPS priority repair

Where did you return the body to?
 
Kipax,

Any update?

Sent mine in today by Citylink, the Mk3 and the 70-200 to get them calibrated, Sundays moto cross and jet ski was terrible!

Will report back next week,
Carl.
 
Hopefully I weill get it back tommorow.. hope early morning as theres a yoof match at 11am i could test it on :) thats presuming they even bothered to fix the lens catch problem... sigh..

Sent it last monday and paid 22 quid for next day delivery.. canon say they got it on the wed...

thats three times its been sent back costing me around 70+ quid.. any way of clainimg that back?
 
KIPAX said:
As my mkIII is away for the 3rd time in the 6mhts since I bought it I had hoped they would be more helpful.
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I'd be starting to look at "fit for purpose" to be honest. Three times in six months is shocking for that body :(
 
KIPAX said:
Hopefully I weill get it back tommorow.. hope early morning as theres a yoof match at 11am i could test it on :) thats presuming they even bothered to fix the lens catch problem... sigh..

Sent it last monday and paid 22 quid for next day delivery.. canon say they got it on the wed...

thats three times its been sent back costing me around 70+ quid.. any way of clainimg that back?
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Assuming it follows normal warranty/out of warranty repairs, the product is covered, the transport is not. Its all down to the customer to pay.
 
It really shouldnt be costing me all this money when its there fault.. and it still hasnt arrived :(

dod.. i agree.. if it isnt perfect and needs anythign else doing then i give up.. do i go back to the shop I bought it from or will they fob me off to canon.. I got it from rgb-tech in middlesborough.. proper shop.. not ebay

PS.. Obviously not the shops fault.. nothing bad to say about them..
 
Pop along to any event that Canon are at and show them your CPS card and get free use of the lenses.
 
KIPAX said:
It really shouldnt be costing me all this money when its there fault.. and it still hasnt arrived :(

dod.. i agree.. if it isnt perfect and needs anythign else doing then i give up.. do i go back to the shop I bought it from or will they fob me off to canon.. I got it from rgb-tech in middlesborough.. proper shop.. not ebay

PS.. Obviously not the shops fault.. nothing bad to say about them..
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It sucks especially since its more than once. Let us know how it turns out. If its still bad, complain about a poor service history.
 
Teshi said:
Assuming it follows normal warranty/out of warranty repairs, the product is covered, the transport is not. Its all down to the customer to pay.
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If he's following Sale of Goods Act procedures (IE returning the camera a faulty for a repair / replacement), then the retailer is responsible for the cost of return carriage.
 
well i was getting more confident with each use... but yesterday afternoon at football (reserves game) I got an error 99 and it stuck the shutter for a few seconds then went to sensor clean.. then carried on working.

this is exactly what happened when the magnets finally went.. I fear the worse :( have a cup final tonight in scunthorpe... it better last..

If it goes again that will be 4 times.. canon already told me they dont pay for delivery to them and it will be like 100 quid if i send again

big question.. if it goes again and I call it a day (and i will) . do i go back to the shop and ask for a refund/replacement or to canon? whats the procedure?
 
Mine just came back in time for this weekend, I went out 2 weeks ago and didn't get anything good!

I sent the Mk3 and my 70-200 and it all came back on Thursday.

Today spent all day at Hawkstone Park and took around 1500 images. I've started the deleting and its' good so far!

I've got some awesome shots (which I'll post) and am more than happy with CPS.

Carl
 
CarlOgden said:
Mine just came back in time for this weekend, I went out 2 weeks ago and didn't get anything good!

I sent the Mk3 and my 70-200 and it all came back on Thursday.

Today spent all day at Hawkstone Park and took around 1500 images. I've started the deleting and its' good so far!

I've got some awesome shots (which I'll post) and am more than happy with CPS.

Carl
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How many OOF shots do you get with your 1D?
Its a bit hit and miss for me sometimes when shooting bikes today.
 
Oakey22 said:
How many OOF shots do you get with your 1D?
Its a bit hit and miss for me sometimes when shooting bikes today.
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A few and a few that puzzled me! I do think most are me, probably not being as steady as I should!

Will post a few good ones tonight!

Carl.
 
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