OMG- seriously this company is the worst, i would immediately get a refund as soon as you could...there are other online co.'s out there that are just about same in price (some cheaper on certain products), so no worries in that dept. I placed a £750 order with them in mid Nov. 07 for some various studio equipment which I advised at the time was needed in my posession no later than 2nd of Jan. and all was A-okay according to their manager (always the same guy who answers the phone- IF he answers), as it was 'in stock' and would be sent within 2-3days....HA!!! My cheque was cashed about 10days after receipt, and from then I heard nothing. I sent about a dozen emails, NONE were replied to, I would call to enquire when it would be sent and left messages (called at least 5times a day)....but NO answers, ever. It was more than obvious that there was something fishy going on. They then caused an important shoot to be rescheduled by lying about their items being in-stock (okay fair enough maybe a mistake), but neglecting my requests for refunds was not on. He even said that a new shipment of the items i ordered were to arrive with them about a week after my cheque was cleared...so I thought great, but then that changed to an 'its been delayed further', which was the worst service, as i've bought from just about all online dealers selling studio equipment, and even when something wasn't in stock, they didn't mess around trying to 'buy time', etc. i was very relieved to get my cheque back!!! I really thought i would have to take it to claims court,....was a nightmare. the thing that got me a reply was a written letter sent to their postal address with notes on how it would be escalated to that.
had good contact been kept up on their end, i could have maybe believed their stock delay stories, but it just seems like it was all false when the contact was so shakey, and to be honest i think more like AVOIDED.