When you get a Calor bottle for the first time you should of paid for and completed a cylinder agreement - this can be a carbon copied form or more recently given a card with the onus on the purchaser to register online or by post. The agreement gives you the ability to return the bottle and not get another one and recieve a partial refund. There are so many unregistered bottles that they now do not have enough to refill so they will only deliver a filled bottle to a retailer if they are given an empty one in return. This means that if we issue a new bottle eventually we will have none to exchange with calor for filled ones. The retailer gets charged the cylinder and gas cost for each filled cylinder delivered and then gets a credit back for each empty they return. In the past we would give them one of the carbon copy forms instead of an empty cylinder. The 5kg patio propane are not effected by this issue.
But CG won't let you swap one size for another if you don't have the original paper work, which for me is lost in the mists of time. I can get a refilled one for the one I have but not swap it for a different size so what are you supposed to do? Sell it on fleabay is the obvious option
