Hi all,
I sent a number of rolls of film to be processed by Balcony Film Lab (http://balcony.industries) back in February at the cost of about £200. I got the colour scans back but never received the scans for the approx 9 black and white rolls I sent in as part of the order. I've emailed multiple times and despite knowing they have seen the emails (I use a tracker), I haven't had any response. I imagine they've either lost the scans or something else has happened to them which they aren't wanting to discuss. I have a number for the owner Rashid and have left a message, but no reply. I've held off posting about it until now but after two months I feel I've given them the benefit of the doubt.
I signed up to them as they offered decently priced film and processing through their membership, but if they can't even be bothered to reply and rectify things like this, it's worth next to nothing.
Any ideas of recourse on this? I'm not sure how to approach them to get some sort of response, let alone a refund on the processing.
I sent a number of rolls of film to be processed by Balcony Film Lab (http://balcony.industries) back in February at the cost of about £200. I got the colour scans back but never received the scans for the approx 9 black and white rolls I sent in as part of the order. I've emailed multiple times and despite knowing they have seen the emails (I use a tracker), I haven't had any response. I imagine they've either lost the scans or something else has happened to them which they aren't wanting to discuss. I have a number for the owner Rashid and have left a message, but no reply. I've held off posting about it until now but after two months I feel I've given them the benefit of the doubt.
I signed up to them as they offered decently priced film and processing through their membership, but if they can't even be bothered to reply and rectify things like this, it's worth next to nothing.
Any ideas of recourse on this? I'm not sure how to approach them to get some sort of response, let alone a refund on the processing.