Galaxy66
Jeremy Beadle
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- My name is Mal not Jeremy :)
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For anyone thinking of buying from Dell Direct you would be wise to think again, I wont go through the whole saga as it would take too long.
We bought two identical laptops on the 17th November , both of them were faulty Then followed the most frustrating experience ever trying to get replacements out of them dealing with staff in the Phillipines, emails were ignored or took days to answer, emails would make no sense, emails would contradict previous emails, confusion would arise with dealing with different people, promises to call me were not met.
Finally two replacements arrived and on trying those out they also were faulty, and I had the suspicions that were were refurbished as they had finger prints and a slight mark on one.
After demanding refunds we then went through the same saga as before and finally yesterday we had our card refunded.
Their customer services are the worst I have ever experienced, their incompetence was beyond belief, they could not even arrange a simple collection without messing that up and having us wait in all day when it was never arranged, they even sent a flat pack box for packing that was too small !!
After that experience the replacements are being bought from a bricks and mortar premises of good repute.............. John Lewis.
We bought two identical laptops on the 17th November , both of them were faulty Then followed the most frustrating experience ever trying to get replacements out of them dealing with staff in the Phillipines, emails were ignored or took days to answer, emails would make no sense, emails would contradict previous emails, confusion would arise with dealing with different people, promises to call me were not met.
Finally two replacements arrived and on trying those out they also were faulty, and I had the suspicions that were were refurbished as they had finger prints and a slight mark on one.
After demanding refunds we then went through the same saga as before and finally yesterday we had our card refunded.
Their customer services are the worst I have ever experienced, their incompetence was beyond belief, they could not even arrange a simple collection without messing that up and having us wait in all day when it was never arranged, they even sent a flat pack box for packing that was too small !!
After that experience the replacements are being bought from a bricks and mortar premises of good repute.............. John Lewis.