BT ADSL Issues (03/10/2011)

[neil_g]

been doing my head in for the last hour roughly so thought id put this on here in case anyone is having issues..

currently a nationwide issue with BT ADSL, seems to potentially be affecting all home and business customers:

I’m sorry but we have a broadband problem which is preventing customers from connecting to the internet. We are working hard to fix this but if you want more information on this problem please call the service status line 0800 169 199.

http://btbusiness.custhelp.com/app/service_status

 

[DuncanDisorderly]

On the BBC
http://www.bbc.co.uk/news/technology-15154020

For me, it was down for about an hour.

 

[neil_g]

quick someone lend them a UPS..

 

[gramps]

Smug

 

[neil_g]

Smug

yes well normally on the business front theyre pretty good.. fortunately its only our backup line at the office (apart from where people forgot to update routing policies..) but all the stores use BT, luckily their credit card machines have PSTN backup. about 85% back up now though.

dont really understand how they cant have a backup power source like a genny.

 

[Keith W]

quick someone lend them a UPS..

Hehehehe!

 

[gramps]

"Should any customers continue to experience difficulty in accessing their broadband service, they are advised to turn their Hub or modem off and on again."

Now there's a novel idea, I but none of their customers have heard of that before!

 

[neil_g]

Now there's a novel idea, I but none of their customers have heard of that before!

ha, yeah not sure what thatd achieve anyway if the exchange is powered down

but yes, the ol' 20 min reset is always first on the list before even starting a fault log.