Business must be booming

Messages
15,790
Name
Rich
Edit My Images
Yes
I recently sent off an email to discuss some details regarding some details for a days landscape tuition for myself and my daughter
In addition I also requested a brochure be sent via a link on the same photographers website

Been over three weeks now and not a dicky bird, not even a reply to the email and this is from a glossy website that appears about second on Google when you search the particular subject

Fair enough if the chap didn't fancy it or has enough cash that he can't be bothered, but a few words saying so would be handy.
Also why bother advertising if you don't make any effort to provide a service, seems downright daft and rude to me.
 
Last edited:
Another consideration - never rely on emails (to anyone). Due to the necessity for very zealous spam filters to reduce the thousands that are sent every day, you can't guarantee than if you've sent an email, the person at the other end has read or even received it! So the first reaction to not getting a response should be to pick up the phone...
 
Another consideration - never rely on emails (to anyone). Due to the necessity for very zealous spam filters to reduce the thousands that are sent every day, you can't guarantee than if you've sent an email, the person at the other end has read or even received it! So the first reaction to not getting a response should be to pick up the phone...

Fair comment about the email, although if I had a business which these days relies on electronic communication might be a good idea to sort the spam filter out so as not to lose potential trade

Secondly I would expect a link on their own site for a brochure request to work, only so much chasing a customer will do before they move on and not a great way to portray confidence in your product
 
they might be bust or on holiday, but it is not difficult to post an out of office or even set up an auto response saying that you will hear back within a week. not ideal but at least you would know.

never understand that, it is their business, what pays the bills and they are content to let money fly by.
 
don't just blame a spam filter.

Email's are sent as a best effort delivery, they are not guarenteed. If one packet of that mail is lost or corrupted, the mail will be discarded. It is the way the protocols were written years ago.
The best comaprison is the royal mail. You pop a letter in the post box and hope it get's to the addressee !
 
they might be bust or on holiday, but it is not difficult to post an out of office or even set up an auto response saying that you will hear back within a week. not ideal but at least you would know.

never understand that, it is their business, what pays the bills and they are content to let money fly by.

As has been said in the post below yours, the email may never have been received, so no auto responder would be forthcoming.

I send everything with delivery and read receipts, still no perfect, but if I don't get a delivery one in at the most 24 hours I'll call to confirm.
 
What about the brochure? You should check your spam folder, everybody does these days dont they?

lol... i admin one small .org.uk domain that's been around for years, which gets a fairly small volume of genuine email each day to about a dozen people. It also gets approximatly >10,000 emails intercepted by SpamAssasin each week :gag: :gag: :gag:. This goes straight to autodelete now, life is far far too short!
 
don't just blame a spam filter.

Email's are sent as a best effort delivery, they are not guarenteed. If one packet of that mail is lost or corrupted, the mail will be discarded. It is the way the protocols were written years ago.
The best comaprison is the royal mail. You pop a letter in the post box and hope it get's to the addressee !


Eh? Sorry but that's not true. SMTP (the mail protocol) is sent using TCP not UDP. Lost and/or corrupted packets are detected, re-requested and resent until the whole is complete.

The only way an email will fail in the delivery process is if the receiving server is unavailable and even then there will be a number of retries over an ever increasing period until the system finally acknowledges that the mail cannot be received. When that happens, the sender gets a delivery failure message. Email is a fairly robust system.

As others have said, if there's a technical reason that your email hasn't been read then it'll be down to an over zealous spam filter. Other than that, it's down to the recipient.
 
Last edited:
Back
Top